{"id":15094,"date":"2025-01-04T21:02:12","date_gmt":"2025-01-04T14:02:12","guid":{"rendered":"https:\/\/arito.vn\/?p=15094"},"modified":"2025-01-04T21:02:12","modified_gmt":"2025-01-04T14:02:12","slug":"phan-mem-crm-quan-ly-thong-tin-du-lieu-khach-hang-hieu-qua","status":"publish","type":"post","link":"https:\/\/arito.vn\/en\/phan-mem-crm-quan-ly-thong-tin-du-lieu-khach-hang-hieu-qua\/","title":{"rendered":"Top 9 ph\u1ea7n m\u1ec1m CRM qu\u1ea3n l\u00fd th\u00f4ng tin d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Trong m\u00f4i tr\u01b0\u1eddng kinh doanh hi\u1ec7n \u0111\u1ea1i, vi\u1ec7c qu\u1ea3n l\u00fd th\u00f4ng tin kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3 l\u00e0 ch\u00eca kh\u00f3a \u0111\u1ec3 x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 l\u00e2u d\u00e0i v\u00e0 th\u00fac \u0111\u1ea9y t\u0103ng tr\u01b0\u1edfng doanh nghi\u1ec7p. <strong><a href=\"https:\/\/arito.vn\/en\/phan-mem-crm-quan-ly-thong-tin-du-lieu-khach-hang-hieu-qua\/\">Ph\u1ea7n m\u1ec1m CRM qu\u1ea3n l\u00fd th\u00f4ng tin d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng<\/a><\/strong> \u0111\u00e3 tr\u1edf th\u00e0nh m\u1ed9t c\u00f4ng c\u1ee5 kh\u00f4ng th\u1ec3 thi\u1ebfu, gi\u00fap doanh nghi\u1ec7p l\u01b0u tr\u1eef, ph\u00e2n t\u00edch v\u00e0 t\u1ed1i \u01b0u h\u00f3a d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch chuy\u00ean nghi\u1ec7p. V\u1edbi s\u1ef1 ph\u00e1t tri\u1ec3n kh\u00f4ng ng\u1eebng c\u1ee7a c\u00f4ng ngh\u1ec7, c\u00e1c gi\u1ea3i ph\u00e1p CRM ng\u00e0y c\u00e0ng \u0111a d\u1ea1ng, t\u1eeb nh\u1eefng ph\u1ea7n m\u1ec1m \u0111\u01a1n gi\u1ea3n ph\u00f9 h\u1ee3p v\u1edbi startup \u0111\u1ebfn c\u00e1c h\u1ec7 th\u1ed1ng ph\u1ee9c t\u1ea1p cho t\u1eadp \u0111o\u00e0n l\u1edbn.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">H\u00e3y c\u00f9ng <strong><a href=\"https:\/\/arito.vn\/en\/?p=15094&amp;preview=true\">Arito<\/a><\/strong> kh\u00e1m ph\u00e1 danh s\u00e1ch 9 ph\u1ea7n m\u1ec1m CRM h\u00e0ng \u0111\u1ea7u n\u0103m 2025, mang l\u1ea1i hi\u1ec7u qu\u1ea3 v\u01b0\u1ee3t tr\u1ed9i trong vi\u1ec7c qu\u1ea3n l\u00fd v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng.<\/span><\/p>\n<h2><b>Ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng CRM l\u00e0 g\u00ec?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd th\u00f4ng tin kh\u00e1ch h\u00e0ng (CRM) l\u00e0 m\u1ed9t \u1ee9ng d\u1ee5ng c\u00f4ng ngh\u1ec7 ti\u00ean ti\u1ebfn \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 h\u1ed7 tr\u1ee3 c\u00e1c doanh nghi\u1ec7p v\u00e0 t\u1ed5 ch\u1ee9c duy tr\u00ec d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3. M\u1ed9t s\u1ed1 \u0111\u1eb7c \u0111i\u1ec3m n\u1ed5i b\u1eadt c\u1ee7a ph\u1ea7n m\u1ec1m CRM bao g\u1ed3m:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>L\u01b0u tr\u1eef l\u1ecbch s\u1eed t\u01b0\u01a1ng t\u00e1c v\u00e0 mua h\u00e0ng:<\/b><span style=\"font-weight: 400;\"> CRM gi\u00fap ghi nh\u1eadn l\u1ecbch s\u1eed mua h\u00e0ng, t\u01b0\u01a1ng t\u00e1c c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 c\u00e1c \u0111\u00e1nh gi\u00e1 li\u00ean quan.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Truy c\u1eadp th\u00f4ng tin m\u1ecdi l\u00fac, m\u1ecdi n\u01a1i:<\/b><span style=\"font-weight: 400;\"> Ng\u01b0\u1eddi d\u00f9ng c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng truy c\u1eadp th\u00f4ng tin kh\u00e1ch h\u00e0ng m\u1ecdi l\u00fac, m\u1ecdi n\u01a1i m\u1ed9t c\u00e1ch thu\u1eadn ti\u1ec7n.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>D\u1ecbch v\u1ee5 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng:<\/b><span style=\"font-weight: 400;\"> CRM cung c\u1ea5p c\u00e1c d\u1ecbch v\u1ee5 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng v\u00e0 ch\u0103m s\u00f3c sau b\u00e1n h\u00e0ng hi\u1ec7u qu\u1ea3.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>T\u00edch h\u1ee3p li\u1ec1n m\u1ea1ch:<\/b><span style=\"font-weight: 400;\"> \u0110\u01b0\u1ee3c t\u00edch h\u1ee3p m\u1ed9t c\u00e1ch li\u1ec1n m\u1ea1ch v\u1edbi nhi\u1ec1u \u1ee9ng d\u1ee5ng kh\u00e1c nhau \u0111\u1ec3 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Ph\u00e2n t\u00edch v\u00e0 b\u00e1o c\u00e1o:<\/b><span style=\"font-weight: 400;\"> Ph\u1ea7n m\u1ec1m CRM t\u00edch h\u1ee3p kh\u1ea3 n\u0103ng ph\u00e2n t\u00edch v\u00e0 b\u00e1o c\u00e1o, gi\u00fap doanh nghi\u1ec7p hi\u1ec3u s\u00e2u h\u01a1n v\u1ec1 h\u00e0nh vi v\u00e0 nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng, t\u1eeb \u0111\u00f3 \u0111\u01b0a ra c\u00e1c chi\u1ebfn l\u01b0\u1ee3c kinh doanh t\u1ed1i \u01b0u nh\u1eb1m n\u00e2ng cao doanh s\u1ed1 b\u00e1n h\u00e0ng.<\/span><\/li>\n<\/ul>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter size-full wp-image-15095\" src=\"https:\/\/arito.vn\/wp-content\/uploads\/2025\/01\/Screenshot-2025-01-04-at-20.59.21.png\" alt=\"ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd th\u00f4ng tin\" width=\"1562\" height=\"878\" srcset=\"https:\/\/arito.vn\/wp-content\/uploads\/2025\/01\/Screenshot-2025-01-04-at-20.59.21.png 1562w, https:\/\/arito.vn\/wp-content\/uploads\/2025\/01\/Screenshot-2025-01-04-at-20.59.21-18x10.png 18w\" sizes=\"(max-width: 1562px) 100vw, 1562px\" \/><\/p>\n<h2><b>Top 9 Ph\u1ea7n M\u1ec1m Qu\u1ea3n L\u00fd D\u1eef Li\u1ec7u Kh\u00e1ch H\u00e0ng (CRM) 2025<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Trong th\u1eddi \u0111\u1ea1i s\u1ed1 h\u00f3a, vi\u1ec7c qu\u1ea3n l\u00fd d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng (CRM) tr\u1edf th\u00e0nh y\u1ebfu t\u1ed1 quan tr\u1ecdng gi\u00fap doanh nghi\u1ec7p t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh l\u00e0m vi\u1ec7c, c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u00e0 t\u0103ng doanh thu. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 danh s\u00e1ch 10 ph\u1ea7n m\u1ec1m CRM mi\u1ec5n ph\u00ed t\u1ed1t nh\u1ea5t n\u0103m 2024, bao g\u1ed3m c\u00e1c t\u00f9y ch\u1ecdn ph\u00f9 h\u1ee3p v\u1edbi nhi\u1ec1u quy m\u00f4 v\u00e0 ng\u00e0nh ngh\u1ec1 doanh nghi\u1ec7p.<\/span><\/p>\n<h3><b>1. Ph\u1ea7n m\u1ec1m Arito CRM<\/b><\/h3>\n<p><span style=\"font-weight: 400;\"><strong><a href=\"https:\/\/arito.vn\/en\/quan-ly-khach-hang-crm\/\">Arito CRM<\/a><\/strong> l\u00e0 m\u1ed9t l\u1ef1a ch\u1ecdn h\u00e0ng \u0111\u1ea7u cho c\u00e1c doanh nghi\u1ec7p nh\u1ecf v\u00e0 v\u1eeba, h\u1ed7 tr\u1ee3 qu\u1ea3n l\u00fd th\u00f4ng tin kh\u00e1ch h\u00e0ng, t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh l\u00e0m vi\u1ec7c v\u00e0 t\u00edch h\u1ee3p m\u1ea1nh m\u1ebd v\u1edbi c\u00e1c h\u1ec7 th\u1ed1ng kh\u00e1c.<\/span><\/p>\n<p><img decoding=\"async\" src=\"https:\/\/arito.vn\/wp-content\/uploads\/2024\/10\/coverphoto-arito.png\" alt=\"Arito v\u00e0 HR2B: Kh\u1edfi \u0111\u1ed9ng D\u1ef1 \u00e1n AritoERP - Gi\u1ea3i ph\u00e1p Ph\u1ea7n m\u1ec1m Qu\u1ea3n tr\u1ecb Doanh  nghi\u1ec7p Ng\u00e0nh D\u1ecbch V\u1ee5 - Arito - Ph\u1ea7n m\u1ec1m qu\u1ea3n tr\u1ecb t\u1ed5ng th\u1ec3 doanh nghi\u1ec7p ERP\" \/><\/p>\n<p><span style=\"font-weight: 400;\">T\u00ednh n\u0103ng n\u1ed5i b\u1eadt:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">L\u01b0u tr\u1eef v\u00e0 qu\u1ea3n l\u00fd d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng chi ti\u1ebft.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">H\u1ed7 tr\u1ee3 t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c quy tr\u00ecnh b\u00e1n h\u00e0ng v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Cung c\u1ea5p ph\u00e2n t\u00edch s\u00e2u v\u1ec1 h\u00e0nh vi kh\u00e1ch h\u00e0ng, gi\u00fap c\u1ea3i thi\u1ec7n chi\u1ebfn l\u01b0\u1ee3c kinh doanh.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">T\u00edch h\u1ee3p d\u1ec5 d\u00e0ng v\u1edbi c\u00e1c ph\u1ea7n m\u1ec1m k\u1ebf to\u00e1n, ERP, v\u00e0 n\u1ec1n t\u1ea3ng ti\u1ebfp th\u1ecb.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">L\u1ee3i \u00edch:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ti\u1ebft ki\u1ec7m th\u1eddi gian, chi ph\u00ed v\u00e0 ngu\u1ed3n l\u1ef1c cho doanh nghi\u1ec7p.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">T\u0103ng kh\u1ea3 n\u0103ng \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng, t\u1eeb \u0111\u00f3 c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng.<\/span><\/li>\n<\/ul>\n<h3><b>2. Ph\u1ea7n m\u1ec1m LV-DX CRM<\/b><\/h3>\n<p><b>LV-DX CRM<\/b><span style=\"font-weight: 400;\"> do C\u00f4ng ty c\u1ed5 ph\u1ea7n tin h\u1ecdc L\u1ea1c Vi\u1ec7t ph\u00e1t tri\u1ec3n, h\u1ed7 tr\u1ee3 qu\u1ea3n l\u00fd th\u00f4ng tin kh\u00e1ch h\u00e0ng to\u00e0n di\u1ec7n, t\u1eeb d\u1eef li\u1ec7u li\u00ean h\u1ec7 \u0111\u1ebfn l\u1ecbch s\u1eed giao d\u1ecbch v\u00e0 t\u01b0\u01a1ng t\u00e1c.<\/span><\/p>\n<p><img decoding=\"async\" src=\"https:\/\/arito.vn\/wp-content\/uploads\/2025\/01\/LV-crm-banner.webp\" alt=\"X\u00e2y d\u1ef1ng h\u1ec7 th\u1ed1ng CRM T\u0102NG TR\u01af\u1edeNG DOANH S\u1ed0 v\u1edbi LV-DX CRM\" \/><\/p>\n<p><span style=\"font-weight: 400;\">T\u00ednh n\u0103ng n\u1ed5i b\u1eadt:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ghi nh\u1eadn to\u00e0n b\u1ed9 th\u00f4ng tin li\u00ean quan \u0111\u1ebfn kh\u00e1ch h\u00e0ng.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ph\u00e2n lo\u1ea1i kh\u00e1ch h\u00e0ng theo khu v\u1ef1c, ng\u00e0nh ngh\u1ec1, ho\u1eb7c chi\u1ebfn d\u1ecbch.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ph\u00e2n t\u00edch m\u1ee9c \u0111\u1ed9 quan t\u00e2m c\u1ee7a kh\u00e1ch h\u00e0ng, h\u1ed7 tr\u1ee3 t\u1ed1i \u01b0u h\u00f3a chi\u1ebfn l\u01b0\u1ee3c b\u00e1n h\u00e0ng.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">K\u1ebft n\u1ed1i d\u1eef li\u1ec7u v\u1edbi c\u00e1c b\u1ed9 ph\u1eadn Marketing, K\u1ebf to\u00e1n.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">L\u1ee3i \u00edch:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">D\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c l\u01b0u tr\u1eef an to\u00e0n v\u00e0 b\u1ea3o m\u1eadt.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">T\u0103ng hi\u1ec7u qu\u1ea3 qu\u1ea3n l\u00fd, doanh thu v\u00e0 s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng.<\/span><\/li>\n<\/ul>\n<h3><b>3. Ph\u1ea7n m\u1ec1m CRM Fastwork<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Fastwork l\u00e0 m\u1ed9t ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd th\u00f4ng tin kh\u00e1ch h\u00e0ng t\u00edch h\u1ee3p qu\u1ea3n l\u00fd ti\u1ebfn \u0111\u1ed9 d\u1ef1 \u00e1n, mang l\u1ea1i gi\u1ea3i ph\u00e1p to\u00e0n di\u1ec7n cho c\u00e1c doanh nghi\u1ec7p mu\u1ed1n t\u1ed1i \u01b0u h\u00f3a c\u1ea3 quy tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng v\u00e0 v\u1eadn h\u00e0nh c\u00f4ng vi\u1ec7c. V\u1edbi giao di\u1ec7n th\u00e2n thi\u1ec7n v\u00e0 c\u00e1c t\u00ednh n\u0103ng chuy\u00ean s\u00e2u, Fastwork gi\u00fap \u0111\u1ed9i ng\u0169 kinh doanh v\u00e0 v\u1eadn h\u00e0nh l\u00e0m vi\u1ec7c hi\u1ec7u qu\u1ea3 h\u01a1n.<\/span><\/p>\n<p><img decoding=\"async\" src=\"https:\/\/fastwork.vn\/wp-content\/uploads\/2020\/08\/c%C3%A1c-b%C6%B0%E1%BB%9Bc-x%E1%BB%AD-l%C3%BD-kh%C3%A1ch-h%C3%A0ng-1024x672.png\" alt=\"Ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd quan h\u1ec7 kh\u00e1ch h\u00e0ng CRM | Cuy\u00ean gia khuy\u00ean d\u00f9ng\" \/><\/p>\n<p><span style=\"font-weight: 400;\">T\u00ednh n\u0103ng n\u1ed5i b\u1eadt:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>L\u01b0u tr\u1eef th\u00f4ng tin kh\u00e1ch h\u00e0ng v\u00e0 l\u1ecbch s\u1eed t\u01b0\u01a1ng t\u00e1c:<\/b><span style=\"font-weight: 400;\"> T\u1ea5t c\u1ea3 th\u00f4ng tin li\u00ean quan \u0111\u1ebfn kh\u00e1ch h\u00e0ng, t\u1eeb d\u1eef li\u1ec7u c\u00e1 nh\u00e2n \u0111\u1ebfn c\u00e1c cu\u1ed9c g\u1ecdi, email, \u0111\u1ec1u \u0111\u01b0\u1ee3c l\u01b0u tr\u1eef m\u1ed9t c\u00e1ch chi ti\u1ebft v\u00e0 d\u1ec5 d\u00e0ng truy c\u1eadp.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>H\u1ed7 tr\u1ee3 thi\u1ebft l\u1eadp k\u1ecbch b\u1ea3n email marketing t\u1ef1 \u0111\u1ed9ng:<\/b><span style=\"font-weight: 400;\"> Cho ph\u00e9p doanh nghi\u1ec7p g\u1eedi email theo k\u1ecbch b\u1ea3n \u0111\u00e3 l\u00ean k\u1ebf ho\u1ea1ch, gi\u00fap t\u1ed1i \u01b0u h\u00f3a tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u00e0 n\u00e2ng cao t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Qu\u1ea3n l\u00fd c\u01a1 s\u1edf d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng tr\u00ean n\u1ec1n t\u1ea3ng an to\u00e0n v\u00e0 b\u1ea3o m\u1eadt:<\/b><span style=\"font-weight: 400;\"> Cam k\u1ebft b\u1ea3o m\u1eadt d\u1eef li\u1ec7u, gi\u00fap doanh nghi\u1ec7p y\u00ean t\u00e2m trong vi\u1ec7c l\u01b0u tr\u1eef v\u00e0 qu\u1ea3n l\u00fd th\u00f4ng tin.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Theo d\u00f5i v\u00e0 qu\u1ea3n l\u00fd ti\u1ebfn \u0111\u1ed9 d\u1ef1 \u00e1n:<\/b><span style=\"font-weight: 400;\"> K\u1ebft n\u1ed1i th\u00f4ng tin kh\u00e1ch h\u00e0ng v\u1edbi c\u00e1c d\u1ef1 \u00e1n c\u1ee5 th\u1ec3, gi\u00fap \u0111\u1ed9i ng\u0169 d\u1ec5 d\u00e0ng ph\u1ed1i h\u1ee3p v\u00e0 \u0111\u1ea3m b\u1ea3o ti\u1ebfn \u0111\u1ed9 c\u00f4ng vi\u1ec7c.<\/span><\/li>\n<\/ul>\n<h3><b>4. Ph\u1ea7n m\u1ec1m Microsoft Dynamics CRM<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Microsoft Dynamics CRM n\u1ed5i ti\u1ebfng l\u00e0 gi\u1ea3i ph\u00e1p to\u00e0n di\u1ec7n cho vi\u1ec7c qu\u1ea3n l\u00fd quan h\u1ec7 kh\u00e1ch h\u00e0ng \u0111a k\u00eanh, bao g\u1ed3m email, \u0111i\u1ec7n tho\u1ea1i, v\u00e0 m\u1ea1ng x\u00e3 h\u1ed9i. \u0110\u00e2y l\u00e0 s\u1ef1 l\u1ef1a ch\u1ecdn h\u00e0ng \u0111\u1ea7u cho c\u00e1c doanh nghi\u1ec7p v\u1eeba v\u00e0 l\u1edbn nh\u1edd giao di\u1ec7n tr\u1ef1c quan v\u00e0 kh\u1ea3 n\u0103ng t\u00f9y ch\u1ec9nh linh ho\u1ea1t.<\/span><\/p>\n<p><img decoding=\"async\" src=\"https:\/\/crmviet.vn\/wp-content\/uploads\/2019\/07\/microsoft-dynamics-crm.png\" alt=\"Ph\u1ea7n m\u1ec1m Microsoft Dynamics Crm l\u00e0 g\u00ec? Nh\u1eefng l\u1ee3i \u00edch khi s\u1eed d\u1ee5ng - CRMVIET\" \/><\/p>\n<p><span style=\"font-weight: 400;\">T\u00ednh n\u0103ng n\u1ed5i b\u1eadt:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Qu\u1ea3n l\u00fd \u0111a k\u00eanh:<\/b><span style=\"font-weight: 400;\"> K\u1ebft n\u1ed1i t\u1ea5t c\u1ea3 c\u00e1c k\u00eanh t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0o m\u1ed9t n\u1ec1n t\u1ea3ng duy nh\u1ea5t.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>T\u00edch h\u1ee3p s\u00e2u v\u1edbi c\u00e1c s\u1ea3n ph\u1ea9m Microsoft:<\/b><span style=\"font-weight: 400;\"> Bao g\u1ed3m Outlook, Excel, v\u00e0 Teams, gi\u00fap c\u1ea3i thi\u1ec7n n\u0103ng su\u1ea5t c\u00f4ng vi\u1ec7c.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>H\u1ed7 tr\u1ee3 ph\u00e2n t\u00edch d\u1eef li\u1ec7u m\u1ea1nh m\u1ebd:<\/b><span style=\"font-weight: 400;\"> Cung c\u1ea5p c\u00e1c b\u00e1o c\u00e1o chi ti\u1ebft v\u1ec1 h\u00e0nh vi kh\u00e1ch h\u00e0ng v\u00e0 hi\u1ec7u qu\u1ea3 chi\u1ebfn d\u1ecbch kinh doanh.<\/span><\/li>\n<\/ul>\n<h3><b>5. Ph\u1ea7n m\u1ec1m Sapo POS CRM<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Sapo POS CRM l\u00e0 ph\u1ea7n m\u1ec1m t\u00edch h\u1ee3p gi\u1eefa qu\u1ea3n l\u00fd b\u00e1n h\u00e0ng v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, \u0111\u1eb7c bi\u1ec7t ph\u00f9 h\u1ee3p v\u1edbi c\u00e1c doanh nghi\u1ec7p b\u00e1n l\u1ebb ho\u1eb7c c\u1eeda h\u00e0ng nh\u1ecf l\u1ebb \u0111ang t\u00ecm ki\u1ebfm m\u1ed9t gi\u1ea3i ph\u00e1p to\u00e0n di\u1ec7n.<\/span><\/p>\n<p><img decoding=\"async\" src=\"https:\/\/arito.vn\/wp-content\/uploads\/2025\/01\/sapo.png\" alt=\"Gi\u1ea3i ph\u00e1p t\u00edch h\u1ee3p Sapo POS v\u1edbi TM\u0110T, CRM, ERP | Hexasync.vn\" \/><\/p>\n<p><span style=\"font-weight: 400;\">T\u00ednh n\u0103ng n\u1ed5i b\u1eadt:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Qu\u1ea3n l\u00fd \u0111\u01a1n h\u00e0ng v\u00e0 kh\u00e1ch h\u00e0ng \u0111\u1ed3ng b\u1ed9:<\/b><span style=\"font-weight: 400;\"> Gi\u00fap theo d\u00f5i to\u00e0n b\u1ed9 h\u00e0nh tr\u00ecnh mua s\u1eafm c\u1ee7a kh\u00e1ch h\u00e0ng, t\u1eeb \u0111\u1eb7t h\u00e0ng \u0111\u1ebfn thanh to\u00e1n.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>T\u00edch h\u1ee3p h\u1ec7 th\u1ed1ng POS:<\/b><span style=\"font-weight: 400;\"> \u0110\u1ea3m b\u1ea3o \u0111\u1ed3ng b\u1ed9 d\u1eef li\u1ec7u b\u00e1n h\u00e0ng v\u00e0 qu\u1ea3n l\u00fd kho, t\u1eeb \u0111\u00f3 t\u1ed1i \u01b0u h\u00f3a v\u1eadn h\u00e0nh.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Cung c\u1ea5p c\u00f4ng c\u1ee5 h\u1ed7 tr\u1ee3 marketing:<\/b><span style=\"font-weight: 400;\"> G\u1eedi tin nh\u1eafn SMS v\u00e0 email qu\u1ea3ng c\u00e1o t\u1ef1 \u0111\u1ed9ng \u0111\u1ec3 thu h\u00fat kh\u00e1ch h\u00e0ng quay l\u1ea1i.<\/span><\/li>\n<\/ul>\n<h3><b>6. Ph\u1ea7n m\u1ec1m Salesforce CRM<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Salesforce l\u00e0 ph\u1ea7n m\u1ec1m CRM h\u00e0ng \u0111\u1ea7u th\u1ebf gi\u1edbi, \u0111\u01b0\u1ee3c nhi\u1ec1u doanh nghi\u1ec7p l\u1edbn tin d\u00f9ng nh\u1edd c\u00e1c c\u00f4ng c\u1ee5 m\u1ea1nh m\u1ebd v\u00e0 kh\u1ea3 n\u0103ng t\u00f9y ch\u1ec9nh cao.<\/span><\/p>\n<p><img decoding=\"async\" src=\"https:\/\/arito.vn\/wp-content\/uploads\/2025\/01\/salesforce-phan-mem-cung-cap-giai-phap-crm-thong-minh-10-06-2023-2.jpg\" alt=\"Salesforce - Ph\u1ea7n m\u1ec1m cung c\u1ea5p gi\u1ea3i ph\u00e1p CRM th\u00f4ng minh, hi\u1ec7u qu\u1ea3\" \/><\/p>\n<p><span style=\"font-weight: 400;\">T\u00ednh n\u0103ng n\u1ed5i b\u1eadt:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>T\u1ef1 \u0111\u1ed9ng h\u00f3a quy tr\u00ecnh b\u00e1n h\u00e0ng:<\/b><span style=\"font-weight: 400;\"> Gi\u00fap \u0111\u1ed9i ng\u0169 kinh doanh t\u1eadp trung v\u00e0o kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng quan tr\u1ecdng nh\u1ea5t.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>T\u00edch h\u1ee3p AI:<\/b><span style=\"font-weight: 400;\"> H\u1ed7 tr\u1ee3 ph\u00e2n t\u00edch d\u1eef li\u1ec7u th\u00f4ng minh v\u00e0 d\u1ef1 \u0111o\u00e1n xu h\u01b0\u1edbng kinh doanh.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>H\u1ec7 sinh th\u00e1i phong ph\u00fa:<\/b><span style=\"font-weight: 400;\"> K\u1ebft n\u1ed1i v\u1edbi h\u00e0ng ngh\u00ecn \u1ee9ng d\u1ee5ng \u0111\u1ec3 m\u1edf r\u1ed9ng t\u00ednh n\u0103ng theo nhu c\u1ea7u doanh nghi\u1ec7p.<\/span><\/li>\n<\/ul>\n<h3><b>7. Ph\u1ea7n m\u1ec1m Sheet CRM<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">D\u1ef1a tr\u00ean c\u00e1c c\u00f4ng c\u1ee5 b\u1ea3ng t\u00ednh nh\u01b0 Google Sheets, Sheet CRM l\u00e0 m\u1ed9t gi\u1ea3i ph\u00e1p \u0111\u01a1n gi\u1ea3n v\u00e0 ti\u1ebft ki\u1ec7m chi ph\u00ed, ph\u00f9 h\u1ee3p v\u1edbi c\u00e1c doanh nghi\u1ec7p nh\u1ecf ho\u1eb7c startup.<\/span><\/p>\n<p><img decoding=\"async\" src=\"https:\/\/arito.vn\/wp-content\/uploads\/2025\/01\/maxresdefault.jpg\" alt=\"\u1ee8ng d\u1ee5ng CRM Google Sheet Mi\u1ec5n Ph\u00ed\" \/><\/p>\n<p><span style=\"font-weight: 400;\">T\u00ednh n\u0103ng n\u1ed5i b\u1eadt:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Qu\u1ea3n l\u00fd d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3:<\/b><span style=\"font-weight: 400;\"> L\u01b0u tr\u1eef th\u00f4ng tin tr\u00ean c\u00e1c b\u1ea3ng t\u00ednh \u0111\u01a1n gi\u1ea3n v\u00e0 d\u1ec5 d\u00e0ng t\u00f9y ch\u1ec9nh.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>T\u00edch h\u1ee3p v\u1edbi c\u00e1c c\u00f4ng c\u1ee5 c\u1ee7a Google:<\/b><span style=\"font-weight: 400;\"> Nh\u01b0 Google Drive, Google Calendar, gi\u00fap qu\u1ea3n l\u00fd c\u00f4ng vi\u1ec7c \u0111\u1ed3ng b\u1ed9.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Chi ph\u00ed th\u1ea5p:<\/b><span style=\"font-weight: 400;\"> Kh\u00f4ng c\u1ea7n \u0111\u1ea7u t\u01b0 v\u00e0o ph\u1ea7n m\u1ec1m ph\u1ee9c t\u1ea1p, \u0111\u00e2y l\u00e0 gi\u1ea3i ph\u00e1p l\u00fd t\u01b0\u1edfng cho nh\u1eefng doanh nghi\u1ec7p nh\u1ecf \u0111ang trong giai \u0111o\u1ea1n kh\u1edfi nghi\u1ec7p.<\/span><\/li>\n<\/ul>\n<h3><b>8. Ph\u1ea7n m\u1ec1m Zoho CRM<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Zoho CRM \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 cung c\u1ea5p c\u00e1c gi\u1ea3i ph\u00e1p qu\u1ea3n l\u00fd th\u00f4ng tin kh\u00e1ch h\u00e0ng linh ho\u1ea1t, ph\u00f9 h\u1ee3p v\u1edbi m\u1ecdi lo\u1ea1i h\u00ecnh doanh nghi\u1ec7p.<\/span><\/p>\n<h4><b>T\u00ednh n\u0103ng n\u1ed5i b\u1eadt:<\/b><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>T\u1ef1 \u0111\u1ed9ng h\u00f3a quy tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng:<\/b><span style=\"font-weight: 400;\"> T\u1eeb g\u1eedi email \u0111\u1ebfn nh\u1eafc nh\u1edf c\u00e1c cu\u1ed9c g\u1ecdi ho\u1eb7c cu\u1ed9c h\u1ecdp quan tr\u1ecdng.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>C\u00f4ng c\u1ee5 ph\u00e2n t\u00edch d\u1eef li\u1ec7u:<\/b><span style=\"font-weight: 400;\"> Cung c\u1ea5p b\u00e1o c\u00e1o chi ti\u1ebft \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 c\u1ee7a c\u00e1c chi\u1ebfn d\u1ecbch marketing v\u00e0 b\u00e1n h\u00e0ng.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u1ee8ng d\u1ee5ng di \u0111\u1ed9ng m\u1ea1nh m\u1ebd:<\/b><span style=\"font-weight: 400;\"> Qu\u1ea3n l\u00fd c\u00f4ng vi\u1ec7c v\u00e0 d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng m\u1ecdi l\u00fac, m\u1ecdi n\u01a1i.<\/span><\/li>\n<\/ul>\n<h3><b>9. Ph\u1ea7n m\u1ec1m Sugar CRM<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Sugar CRM l\u00e0 m\u1ed9t gi\u1ea3i ph\u00e1p qu\u1ea3n l\u00fd quan h\u1ec7 kh\u00e1ch h\u00e0ng \u0111a k\u00eanh, t\u1eadp trung v\u00e0o vi\u1ec7c t\u0103ng c\u01b0\u1eddng t\u01b0\u01a1ng t\u00e1c v\u00e0 c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng.<\/span><\/p>\n<h4><b>T\u00ednh n\u0103ng n\u1ed5i b\u1eadt:<\/b><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>T\u00edch h\u1ee3p \u0111a k\u00eanh:<\/b><span style=\"font-weight: 400;\"> Qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng qua email, \u0111i\u1ec7n tho\u1ea1i, m\u1ea1ng x\u00e3 h\u1ed9i, v\u00e0 h\u01a1n th\u1ebf n\u1eefa.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Ph\u00e2n t\u00edch chuy\u00ean s\u00e2u:<\/b><span style=\"font-weight: 400;\"> H\u1ed7 tr\u1ee3 doanh nghi\u1ec7p \u0111\u01b0a ra c\u00e1c quy\u1ebft \u0111\u1ecbnh d\u1ef1a tr\u00ean d\u1eef li\u1ec7u c\u1ee5 th\u1ec3 v\u00e0 ch\u00ednh x\u00e1c.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Giao di\u1ec7n d\u1ec5 s\u1eed d\u1ee5ng:<\/b><span style=\"font-weight: 400;\"> Thi\u1ebft k\u1ebf th\u00e2n thi\u1ec7n v\u1edbi ng\u01b0\u1eddi d\u00f9ng, gi\u00fap \u0111\u1ed9i ng\u0169 d\u1ec5 d\u00e0ng tri\u1ec3n khai v\u00e0 s\u1eed d\u1ee5ng ngay l\u1eadp t\u1ee9c.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Vi\u1ec7c l\u1ef1a ch\u1ecdn ph\u1ea7n m\u1ec1m CRM ph\u00f9 h\u1ee3p kh\u00f4ng ch\u1ec9 gi\u00fap doanh nghi\u1ec7p t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh l\u00e0m vi\u1ec7c m\u00e0 c\u00f2n c\u1ea3i thi\u1ec7n \u0111\u00e1ng k\u1ec3 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u00e0 gia t\u0103ng doanh thu. M\u1ed7i l\u1ef1a ch\u1ecdn \u0111\u1ec1u mang \u0111\u1ebfn nh\u1eefng gi\u00e1 tr\u1ecb ri\u00eang bi\u1ec7t. H\u00e3y \u0111\u00e1nh gi\u00e1 nhu c\u1ea7u c\u1ee5 th\u1ec3 c\u1ee7a doanh nghi\u1ec7p b\u1ea1n \u0111\u1ec3 ch\u1ecdn m\u1ed9t c\u00f4ng c\u1ee5 CRM hi\u1ec7u qu\u1ea3, \u0111\u1ed3ng h\u00e0nh c\u00f9ng b\u1ea1n trong h\u00e0nh tr\u00ecnh ph\u00e1t tri\u1ec3n b\u1ec1n v\u1eefng. \u0110\u1ea7u t\u01b0 v\u00e0o ph\u1ea7n m\u1ec1m CRM ch\u00ednh l\u00e0 \u0111\u1ea7u t\u01b0 cho s\u1ef1 th\u00e0nh c\u00f4ng d\u00e0i h\u1ea1n c\u1ee7a doanh nghi\u1ec7p!<\/span><\/p>","protected":false},"excerpt":{"rendered":"<p>Trong m\u00f4i tr\u01b0\u1eddng kinh doanh hi\u1ec7n \u0111\u1ea1i, vi\u1ec7c qu\u1ea3n l\u00fd th\u00f4ng tin kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3 l\u00e0 ch\u00eca kh\u00f3a \u0111\u1ec3 x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 l\u00e2u d\u00e0i v\u00e0 th\u00fac \u0111\u1ea9y t\u0103ng tr\u01b0\u1edfng doanh nghi\u1ec7p. Ph\u1ea7n m\u1ec1m CRM qu\u1ea3n l\u00fd th\u00f4ng tin d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng \u0111\u00e3 tr\u1edf th\u00e0nh m\u1ed9t c\u00f4ng c\u1ee5 kh\u00f4ng th\u1ec3 thi\u1ebfu, gi\u00fap doanh nghi\u1ec7p l\u01b0u tr\u1eef, ph\u00e2n t\u00edch v\u00e0 t\u1ed1i \u01b0u h\u00f3a d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch chuy\u00ean nghi\u1ec7p. V\u1edbi s\u1ef1 ph\u00e1t tri\u1ec3n kh\u00f4ng ng\u1eebng c\u1ee7a c\u00f4ng ngh\u1ec7, c\u00e1c gi\u1ea3i ph\u00e1p CRM ng\u00e0y c\u00e0ng \u0111a d\u1ea1ng, t\u1eeb nh\u1eefng ph\u1ea7n m\u1ec1m \u0111\u01a1n gi\u1ea3n ph\u00f9 h\u1ee3p v\u1edbi startup\u2026<\/p>","protected":false},"author":9,"featured_media":15095,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13],"tags":[],"class_list":["post-15094","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tin-trong-nganh"],"blocksy_meta":"","_links":{"self":[{"href":"https:\/\/arito.vn\/en\/wp-json\/wp\/v2\/posts\/15094","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/arito.vn\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/arito.vn\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/arito.vn\/en\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/arito.vn\/en\/wp-json\/wp\/v2\/comments?post=15094"}],"version-history":[{"count":2,"href":"https:\/\/arito.vn\/en\/wp-json\/wp\/v2\/posts\/15094\/revisions"}],"predecessor-version":[{"id":15101,"href":"https:\/\/arito.vn\/en\/wp-json\/wp\/v2\/posts\/15094\/revisions\/15101"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/arito.vn\/en\/wp-json\/wp\/v2\/media\/15095"}],"wp:attachment":[{"href":"https:\/\/arito.vn\/en\/wp-json\/wp\/v2\/media?parent=15094"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/arito.vn\/en\/wp-json\/wp\/v2\/categories?post=15094"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/arito.vn\/en\/wp-json\/wp\/v2\/tags?post=15094"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}