{"id":15020,"date":"2024-12-21T20:38:47","date_gmt":"2024-12-21T13:38:47","guid":{"rendered":"https:\/\/arito.vn\/?p=15020"},"modified":"2025-06-16T16:23:23","modified_gmt":"2025-06-16T09:23:23","slug":"quan-ly-la-gi","status":"publish","type":"post","link":"https:\/\/arito.vn\/en\/quan-ly-la-gi\/","title":{"rendered":"Qu\u1ea3n l\u00fd l\u00e0 g\u00ec? M\u1ed9t s\u1ed1 phong c\u00e1ch l\u00e3nh \u0111\u1ea1o n\u1ed5i b\u1eadt"},"content":{"rendered":"

Qu\u1ea3n l\u00fd<\/a><\/strong> l\u00e0 m\u1ed9t kh\u00e1i ni\u1ec7m quan tr\u1ecdng trong m\u1ecdi t\u1ed5 ch\u1ee9c, t\u1eeb doanh nghi\u1ec7p \u0111\u1ebfn c\u00e1c c\u01a1 quan h\u00e0nh ch\u00ednh. Qu\u00e1 tr\u00ecnh qu\u1ea3n l\u00fd kh\u00f4ng ch\u1ec9 \u0111\u01a1n gi\u1ea3n l\u00e0 ch\u1ec9 \u0111\u1ea1o c\u00e1c ho\u1ea1t \u0111\u1ed9ng, m\u00e0 c\u00f2n bao g\u1ed3m vi\u1ec7c l\u1eadp k\u1ebf ho\u1ea1ch, t\u1ed5 ch\u1ee9c, \u0111i\u1ec1u ph\u1ed1i v\u00e0 ki\u1ec3m so\u00e1t ngu\u1ed3n l\u1ef1c \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau chung. M\u1ed9t nh\u00e0 qu\u1ea3n l\u00fd gi\u1ecfi kh\u00f4ng ch\u1ec9 c\u1ea7n c\u00f3 kh\u1ea3 n\u0103ng l\u00e3nh \u0111\u1ea1o m\u00e0 c\u00f2n ph\u1ea3i c\u00f3 k\u1ef9 n\u0103ng chi\u1ebfn l\u01b0\u1ee3c, giao ti\u1ebfp v\u00e0 ra quy\u1ebft \u0111\u1ecbnh hi\u1ec7u qu\u1ea3. C\u00f9ng Arito<\/a><\/strong> t\u00ecm hi\u1ec3u th\u00eam nh\u00e9!<\/span><\/p>\n

Qu\u1ea3n l\u00fd l\u00e0 g\u00ec?<\/b><\/h2>\n

Qu\u1ea3n l\u00fd l\u00e0 m\u1ed9t qu\u00e1 tr\u00ecnh t\u1ed5ng th\u1ec3 bao g\u1ed3m vi\u1ec7c l\u1eadp k\u1ebf ho\u1ea1ch, t\u1ed5 ch\u1ee9c, \u0111i\u1ec1u ph\u1ed1i v\u00e0 ki\u1ec3m so\u00e1t c\u00e1c ngu\u1ed3n l\u1ef1c v\u00e0 ho\u1ea1t \u0111\u1ed9ng trong m\u1ed9t t\u1ed5 ch\u1ee9c, nh\u1eb1m \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u00e1c m\u1ee5c ti\u00eau c\u1ee5 th\u1ec3. Qu\u1ea3n l\u00fd kh\u00f4ng ch\u1ec9 \u0111\u01a1n gi\u1ea3n l\u00e0 thi\u1ebft l\u1eadp m\u1ee5c ti\u00eau, m\u00e0 c\u00f2n bao g\u1ed3m vi\u1ec7c thu th\u1eadp v\u00e0 ph\u00e2n t\u00edch th\u00f4ng tin, giao ti\u1ebfp hi\u1ec7u qu\u1ea3, ra quy\u1ebft \u0111\u1ecbnh \u0111\u00fang \u0111\u1eafn, ph\u00e2n c\u00f4ng nhi\u1ec7m v\u1ee5 h\u1ee3p l\u00fd, \u0111i\u1ec1u h\u00e0nh v\u00e0 gi\u00e1m s\u00e1t qu\u00e1 tr\u00ecnh th\u1ef1c hi\u1ec7n, \u0111\u1ed3ng th\u1eddi \u0111\u00e1nh gi\u00e1 v\u00e0 c\u1ea3i thi\u1ec7n hi\u1ec7u su\u1ea5t c\u1ee7a t\u1ed5 ch\u1ee9c.<\/span><\/p>\n

\"qu\u1ea3n<\/h2>\n

Nh\u00e0 qu\u1ea3n l\u00fd l\u00e0 g\u00ec?<\/b><\/h2>\n

Nh\u00e0 qu\u1ea3n l\u00fd l\u00e0 ng\u01b0\u1eddi ch\u1ecbu tr\u00e1ch nhi\u1ec7m l\u00e3nh \u0111\u1ea1o v\u00e0 \u0111i\u1ec1u h\u00e0nh c\u00e1c ho\u1ea1t \u0111\u1ed9ng c\u1ee7a t\u1ed5 ch\u1ee9c ho\u1eb7c m\u1ed9t b\u1ed9 ph\u1eadn trong t\u1ed5 ch\u1ee9c. C\u00f4ng vi\u1ec7c c\u1ee7a nh\u00e0 qu\u1ea3n l\u00fd bao g\u1ed3m vi\u1ec7c x\u00e2y d\u1ef1ng chi\u1ebfn l\u01b0\u1ee3c ph\u00e1t tri\u1ec3n, qu\u1ea3n l\u00fd v\u00e0 ph\u00e2n b\u1ed5 ngu\u1ed3n l\u1ef1c, \u0111\u1ecbnh h\u01b0\u1edbng \u0111\u1ed9i ng\u0169, t\u1ea1o \u0111\u1ed9ng l\u1ef1c l\u00e0m vi\u1ec7c, gi\u00e1m s\u00e1t ti\u1ebfn \u0111\u1ed9 v\u00e0 \u0111\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c. H\u1ecd th\u01b0\u1eddng xuy\u00ean t\u01b0\u01a1ng t\u00e1c v\u1edbi c\u00e1c th\u00e0nh vi\u00ean trong t\u1ed5 ch\u1ee9c \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o m\u1ecdi ho\u1ea1t \u0111\u1ed9ng di\u1ec5n ra \u0111\u00fang k\u1ebf ho\u1ea1ch v\u00e0 h\u01b0\u1edbng t\u1edbi c\u00e1c m\u1ee5c ti\u00eau \u0111\u00e3 \u0111\u1ec1 ra.<\/span><\/p>\n

Nh\u00e0 qu\u1ea3n l\u00fd kh\u00f4ng ch\u1ec9 \u0111\u01a1n thu\u1ea7n gi\u00e1m s\u00e1t c\u00e1c c\u00f4ng vi\u1ec7c h\u00e0ng ng\u00e0y, m\u00e0 c\u00f2n \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u00e1c m\u1ee5c ti\u00eau c\u1ee7a t\u1ed5 ch\u1ee9c th\u00f4ng qua vi\u1ec7c qu\u1ea3n l\u00fd c\u00e1c ngu\u1ed3n l\u1ef1c nh\u01b0 con ng\u01b0\u1eddi, t\u00e0i ch\u00ednh v\u00e0 c\u00e1c ho\u1ea1t \u0111\u1ed9ng. Nhi\u1ec7m v\u1ee5 c\u1ee7a h\u1ecd bao g\u1ed3m vi\u1ec7c l\u00e3nh \u0111\u1ea1o nh\u00f3m, thi\u1ebft l\u1eadp m\u1ee5c ti\u00eau r\u00f5 r\u00e0ng, ph\u00e2n t\u00edch hi\u1ec7u su\u1ea5t, ra quy\u1ebft \u0111\u1ecbnh k\u1ecbp th\u1eddi v\u00e0 li\u00ean t\u1ee5c \u0111i\u1ec1u ch\u1ec9nh chi\u1ebfn l\u01b0\u1ee3c \u0111\u1ec3 t\u1ed1i \u01b0u h\u00f3a k\u1ebft qu\u1ea3.<\/span><\/p>\n

\u0110\u1eb7c \u0111i\u1ec3m c\u1ee7a qu\u1ea3n l\u00fd<\/b><\/h2>\n

Qu\u1ea3n l\u00fd l\u00e0 qu\u00e1 tr\u00ecnh t\u00e1c \u0111\u1ed9ng c\u00f3 m\u1ee5c ti\u00eau c\u1ee7a c\u00e1c ch\u1ee7 th\u1ec3 qu\u1ea3n l\u00fd l\u00ean \u0111\u1ed1i t\u01b0\u1ee3ng qu\u1ea3n l\u00fd nh\u1eb1m \u0111\u1ea1t \u0111\u01b0\u1ee3c nh\u1eefng m\u1ee5c ti\u00eau nh\u1ea5t \u0111\u1ecbnh. Trong qu\u00e1 tr\u00ecnh n\u00e0y, c\u00e1c c\u00e1 nh\u00e2n ho\u1eb7c t\u1ed5 ch\u1ee9c v\u1edbi quy\u1ec1n h\u1ea1n v\u00e0 tr\u00e1ch nhi\u1ec7m s\u1ebd li\u00ean k\u1ebft v\u00e0 ph\u1ed1i h\u1ee3p c\u00e1c ho\u1ea1t \u0111\u1ed9ng c\u1ee7a t\u1eebng c\u00e1 nh\u00e2n, t\u1ea1o ra s\u1ef1 th\u1ed1ng nh\u1ea5t v\u00e0 hi\u1ec7u qu\u1ea3 trong vi\u1ec7c \u0111\u1ea1t \u0111\u01b0\u1ee3c k\u1ebft qu\u1ea3 chung.<\/span><\/p>\n

Qu\u1ea3n l\u00fd kh\u00f4ng ch\u1ec9 c\u1ea7n thi\u1ebft trong nh\u1eefng t\u1ed5 ch\u1ee9c l\u1edbn m\u00e0 c\u00f2n \u1edf b\u1ea5t k\u1ef3 n\u01a1i n\u00e0o c\u00f3 s\u1ef1 h\u1ee3p t\u00e1c gi\u1eefa c\u00e1c c\u00e1 nh\u00e2n. Khi nhi\u1ec1u ng\u01b0\u1eddi c\u00f9ng l\u00e0m vi\u1ec7c v\u1edbi nhau, s\u1ef1 k\u1ebft n\u1ed1i v\u00e0 ph\u1ed1i h\u1ee3p gi\u1eefa h\u1ecd l\u00e0 y\u1ebfu t\u1ed1 then ch\u1ed1t \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau chung. \u0110\u00e2y l\u00e0 l\u00fd do t\u1ea1i sao qu\u1ea3n l\u00fd l\u00e0 y\u1ebfu t\u1ed1 kh\u00f4ng th\u1ec3 thi\u1ebfu trong m\u1ecdi ho\u1ea1t \u0111\u1ed9ng t\u1eadp th\u1ec3.<\/span><\/p>\n

Nhi\u1ec7m v\u1ee5 c\u1ee7a qu\u1ea3n l\u00fd l\u00e0 \u0111i\u1ec1u khi\u1ec3n v\u00e0 ch\u1ec9 \u0111\u1ea1o c\u00e1c ho\u1ea1t \u0111\u1ed9ng t\u1ed5ng th\u1ec3 c\u1ee7a con ng\u01b0\u1eddi, b\u1eb1ng c\u00e1ch ph\u1ed1i h\u1ee3p c\u00e1c ho\u1ea1t \u0111\u1ed9ng ri\u00eang l\u1ebb c\u1ee7a t\u1eebng c\u00e1 nh\u00e2n. Qu\u00e1 tr\u00ecnh n\u00e0y \u0111\u1ea3m b\u1ea3o r\u1eb1ng c\u00e1c ho\u1ea1t \u0111\u1ed9ng chung n\u00e0y h\u01b0\u1edbng t\u1edbi c\u00e1c m\u1ee5c ti\u00eau \u0111\u00e3 \u0111\u01b0\u1ee3c \u0111\u1ecbnh ra v\u00e0 tu\u00e2n th\u1ee7 nh\u1eefng ph\u01b0\u01a1ng h\u01b0\u1edbng th\u1ed1ng nh\u1ea5t. Qu\u1ea3n l\u00fd gi\u00fap t\u1ea1o ra m\u1ed9t m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c c\u00f3 t\u1ed5 ch\u1ee9c, \u0111\u1ea3m b\u1ea3o m\u1ecdi ngu\u1ed3n l\u1ef1c \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng hi\u1ec7u qu\u1ea3, v\u00e0 c\u00e1c c\u00f4ng vi\u1ec7c \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n \u0111\u00fang h\u01b0\u1edbng.<\/span><\/p>\n

Qu\u1ea3n l\u00fd \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n th\u00f4ng qua vi\u1ec7c x\u00e2y d\u1ef1ng c\u01a1 c\u1ea5u t\u1ed5 ch\u1ee9c r\u00f5 r\u00e0ng v\u00e0 \u00e1p d\u1ee5ng quy\u1ec1n uy. C\u01a1 c\u1ea5u t\u1ed5 ch\u1ee9c ph\u00e2n \u0111\u1ecbnh r\u00f5 r\u00e0ng ch\u1ee9c n\u0103ng, nhi\u1ec7m v\u1ee5, quy\u1ec1n h\u1ea1n v\u00e0 m\u1ed1i quan h\u1ec7 gi\u1eefa c\u00e1c th\u00e0nh vi\u00ean tham gia v\u00e0o c\u00e1c ho\u1ea1t \u0111\u1ed9ng chung. Quy\u1ec1n uy l\u00e0 y\u1ebfu t\u1ed1 quan tr\u1ecdng gi\u00fap \u0111\u1ea3m b\u1ea3o s\u1ef1 tu\u00e2n th\u1ee7 v\u00e0 h\u1ee3p t\u00e1c t\u1eeb c\u00e1c c\u00e1 nh\u00e2n trong t\u1ed5 ch\u1ee9c. Quy\u1ec1n uy kh\u00f4ng ch\u1ec9 \u0111\u1ebfn t\u1eeb quy\u1ec1n h\u1ea1n m\u00e0 c\u00f2n \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng t\u1eeb uy t\u00edn, chuy\u00ean m\u00f4n v\u00e0 c\u00e1c m\u1ed1i quan h\u1ec7 x\u00e3 h\u1ed9i trong t\u1ed5 ch\u1ee9c.<\/span><\/p>\n

Tr\u1eadt t\u1ef1 qu\u1ea3n l\u00fd ch\u00ednh l\u00e0 kh\u00e1ch th\u1ec3 c\u1ee7a qu\u00e1 tr\u00ecnh qu\u1ea3n l\u00fd. Tr\u1eadt t\u1ef1 n\u00e0y \u0111\u01b0\u1ee3c \u0111i\u1ec1u ch\u1ec9nh b\u1edfi nhi\u1ec1u lo\u1ea1i quy ph\u1ea1m kh\u00e1c nhau, bao g\u1ed3m c\u00e1c quy ph\u1ea1m \u0111\u1ea1o \u0111\u1ee9c, ch\u00ednh tr\u1ecb v\u00e0 t\u00f4n gi\u00e1o. Qu\u00e1 tr\u00ecnh qu\u1ea3n l\u00fd s\u1eed d\u1ee5ng nhi\u1ec1u ph\u01b0\u01a1ng ti\u1ec7n kh\u00e1c nhau, t\u1eeb c\u00e1c nguy\u00ean t\u1eafc t\u00f4n gi\u00e1o, l\u01b0\u01a1ng t\u00e2m, ph\u00e1p lu\u1eadt cho \u0111\u1ebfn \u00fd th\u1ee9c x\u00e3 h\u1ed9i, nh\u1eb1m \u0111i\u1ec1u ch\u1ec9nh h\u00e0nh vi v\u00e0 \u0111\u1ea3m b\u1ea3o hi\u1ec7u qu\u1ea3 trong vi\u1ec7c \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u00e1c m\u1ee5c ti\u00eau \u0111\u1ec1 ra.<\/span><\/p>\n

Ph\u00e2n lo\u1ea1i c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd<\/b><\/h2>\n
    \n
  1. Nh\u00e0 qu\u1ea3n l\u00fd c\u1ea5p cao<\/b><\/li>\n<\/ol>\n

    Nh\u00e0 qu\u1ea3n l\u00fd c\u1ea5p cao nh\u1ea5t trong t\u1ed5 ch\u1ee9c, th\u01b0\u1eddng l\u00e0 nh\u1eefng ng\u01b0\u1eddi gi\u1eef c\u00e1c v\u1ecb tr\u00ed l\u00e3nh \u0111\u1ea1o chi\u1ebfn l\u01b0\u1ee3c nh\u01b0 Gi\u00e1m \u0111\u1ed1c \u0111i\u1ec1u h\u00e0nh (CEO), Gi\u00e1m \u0111\u1ed1c t\u00e0i ch\u00ednh (CFO), Ch\u1ee7 t\u1ecbch, hay c\u00e1c Gi\u00e1m \u0111\u1ed1c c\u1ea5p cao kh\u00e1c thu\u1ed9c nh\u00f3m C-suite. H\u1ecd c\u00f3 tr\u00e1ch nhi\u1ec7m \u0111\u1ecbnh h\u01b0\u1edbng v\u00e0 ph\u00e1t tri\u1ec3n t\u1ed5 ch\u1ee9c, quy\u1ebft \u0111\u1ecbnh c\u00e1c chi\u1ebfn l\u01b0\u1ee3c d\u00e0i h\u1ea1n v\u00e0 \u0111\u1ea3m b\u1ea3o r\u1eb1ng c\u00e1c ngu\u1ed3n l\u1ef1c c\u1ee7a c\u00f4ng ty \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng hi\u1ec7u qu\u1ea3. Nh\u00e0 qu\u1ea3n l\u00fd c\u1ea5p cao l\u00e0 nh\u1eefng ng\u01b0\u1eddi \u0111\u01b0a ra c\u00e1c quy\u1ebft \u0111\u1ecbnh quan tr\u1ecdng v\u1ec1 c\u1ea5u tr\u00fac, v\u0103n h\u00f3a v\u00e0 chi\u1ebfn l\u01b0\u1ee3c c\u1ee7a doanh nghi\u1ec7p, \u0111\u1ed3ng th\u1eddi t\u1ea1o d\u1ef1ng h\u00ecnh \u1ea3nh v\u00e0 s\u1ef1 ph\u00e1t tri\u1ec3n b\u1ec1n v\u1eefng cho t\u1ed5 ch\u1ee9c.<\/span><\/p>\n

    \"qu\u1ea3n<\/p>\n

      \n
    1. Qu\u1ea3n l\u00fd c\u1ea5p trung<\/b><\/li>\n<\/ol>\n

      Qu\u1ea3n l\u00fd c\u1ea5p trung l\u00e0 nh\u00f3m l\u00e3nh \u0111\u1ea1o trung gian, \u0111\u00f3ng vai tr\u00f2 l\u00e0 c\u1ea7u n\u1ed1i gi\u1eefa c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd c\u1ea5p cao v\u00e0 nh\u00e2n vi\u00ean c\u1ea5p th\u1ea5p h\u01a1n. H\u1ecd th\u1ef1c hi\u1ec7n c\u00e1c chi\u1ebfn l\u01b0\u1ee3c v\u00e0 ch\u00ednh s\u00e1ch m\u00e0 nh\u00e0 qu\u1ea3n l\u00fd c\u1ea5p cao \u0111\u00e3 \u0111\u1ec1 ra, \u0111\u1ed3ng th\u1eddi qu\u1ea3n l\u00fd c\u00e1c ho\u1ea1t \u0111\u1ed9ng h\u00e0ng ng\u00e0y trong b\u1ed9 ph\u1eadn c\u1ee7a m\u00ecnh. Qu\u1ea3n l\u00fd c\u1ea5p trung th\u01b0\u1eddng ph\u1ee5 tr\u00e1ch c\u00e1c ph\u00f2ng ban, chi nh\u00e1nh ho\u1eb7c b\u1ed9 ph\u1eadn c\u1ee5 th\u1ec3, ch\u1eb3ng h\u1ea1n nh\u01b0 Gi\u00e1m \u0111\u1ed1c Marketing, Gi\u00e1m \u0111\u1ed1c S\u1ea3n xu\u1ea5t, Gi\u00e1m \u0111\u1ed1c Nh\u00e2n s\u1ef1, ho\u1eb7c Tr\u01b0\u1edfng ph\u00f2ng Kinh doanh. H\u1ecd ch\u1ecbu tr\u00e1ch nhi\u1ec7m duy tr\u00ec s\u1ef1 ho\u1ea1t \u0111\u1ed9ng su\u00f4n s\u1ebb c\u1ee7a doanh nghi\u1ec7p, gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 n\u1ea3y sinh trong qu\u00e1 tr\u00ecnh v\u1eadn h\u00e0nh v\u00e0 \u0111\u1ea3m b\u1ea3o r\u1eb1ng m\u1ecdi th\u1ee9 \u0111\u1ec1u di\u1ec5n ra theo \u0111\u00fang k\u1ebf ho\u1ea1ch.<\/span><\/p>\n

        \n
      1. Nh\u00e0 qu\u1ea3n l\u00fd c\u1ea5p c\u01a1 s\u1edf<\/b><\/li>\n<\/ol>\n

        Nh\u00e0 qu\u1ea3n l\u00fd c\u1ea5p c\u01a1 s\u1edf l\u00e0 nh\u1eefng ng\u01b0\u1eddi tr\u1ef1c ti\u1ebfp gi\u00e1m s\u00e1t v\u00e0 \u0111i\u1ec1u ph\u1ed1i ho\u1ea1t \u0111\u1ed9ng c\u1ee7a nh\u00e2n vi\u00ean, l\u00e0m vi\u1ec7c s\u00e1t sao v\u1edbi \u0111\u1ed9i ng\u0169 \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o c\u00e1c nhi\u1ec7m v\u1ee5 \u0111\u01b0\u1ee3c ho\u00e0n th\u00e0nh theo \u0111\u00fang y\u00eau c\u1ea7u. V\u1ecb tr\u00ed n\u00e0y bao g\u1ed3m c\u00e1c vai tr\u00f2 nh\u01b0 gi\u00e1m s\u00e1t vi\u00ean, \u0111i\u1ec1u ph\u1ed1i vi\u00ean ho\u1eb7c tr\u01b0\u1edfng nh\u00f3m, nh\u1eefng ng\u01b0\u1eddi th\u1ef1c hi\u1ec7n c\u00e1c k\u1ebf ho\u1ea1ch v\u00e0 chi\u1ebfn l\u01b0\u1ee3c \u0111\u01b0\u1ee3c \u0111\u01b0a ra b\u1edfi c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd c\u1ea5p cao v\u00e0 c\u1ea5p trung. H\u1ecd c\u00f3 nhi\u1ec7m v\u1ee5 l\u00e3nh \u0111\u1ea1o, \u0111\u1ed9ng vi\u00ean v\u00e0 ki\u1ec3m so\u00e1t nh\u00e2n vi\u00ean trong c\u00f4ng vi\u1ec7c h\u00e0ng ng\u00e0y, \u0111\u1ed3ng th\u1eddi ph\u1ea3n \u00e1nh c\u00e1c v\u1ea5n \u0111\u1ec1, nhu c\u1ea7u v\u00e0 mong mu\u1ed1n c\u1ee7a nh\u00e2n vi\u00ean l\u00ean c\u00e1c c\u1ea5p qu\u1ea3n l\u00fd cao h\u01a1n. Nh\u00e0 qu\u1ea3n l\u00fd c\u1ea5p c\u01a1 s\u1edf \u0111\u00f3ng vai tr\u00f2 r\u1ea5t quan tr\u1ecdng trong vi\u1ec7c duy tr\u00ec hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng h\u00e0ng ng\u00e0y v\u00e0 gi\u00fap \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau l\u1edbn c\u1ee7a t\u1ed5 ch\u1ee9c.<\/span><\/p>\n

        Vai tr\u00f2 c\u1ee7a nh\u00e0 qu\u1ea3n l\u00fd<\/b><\/h2>\n
          \n
        1. D\u1eabn d\u1eaft \u0111\u1ed9i ng\u0169<\/b><\/li>\n<\/ol>\n

          M\u1ed9t trong nh\u1eefng vai tr\u00f2 quan tr\u1ecdng nh\u1ea5t c\u1ee7a nh\u00e0 qu\u1ea3n l\u00fd l\u00e0 l\u00e3nh \u0111\u1ea1o nh\u00f3m. Nh\u00e0 qu\u1ea3n l\u00fd c\u1ea7n \u0111\u1ecbnh h\u01b0\u1edbng, giao nhi\u1ec7m v\u1ee5 v\u00e0 tr\u1ea3 l\u1eddi c\u00e1c c\u00e2u h\u1ecfi c\u1ee7a nh\u00e2n vi\u00ean, \u0111\u1ea3m b\u1ea3o c\u00e1c d\u1ef1 \u00e1n lu\u00f4n \u0111i \u0111\u00fang h\u01b0\u1edbng v\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau chung. Nh\u00e0 qu\u1ea3n l\u00fd gi\u1ecfi kh\u00f4ng ch\u1ec9 d\u1eabn d\u1eaft m\u00e0 c\u00f2n cam k\u1ebft th\u00fac \u0111\u1ea9y tinh th\u1ea7n l\u00e0m vi\u1ec7c v\u00e0 t\u1ea1o ra m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c t\u00edch c\u1ef1c, gi\u00fap \u0111\u1ed9i ng\u0169 ph\u00e1t tri\u1ec3n v\u00e0 ho\u00e0n th\u00e0nh c\u00f4ng vi\u1ec7c m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3.<\/span><\/p>\n

            \n
          1. \u0110\u00e0o t\u1ea1o nh\u00e2n vi\u00ean<\/b><\/li>\n<\/ol>\n

            Nh\u00e0 qu\u1ea3n l\u00fd c\u00f3 tr\u00e1ch nhi\u1ec7m ph\u00e1t tri\u1ec3n n\u0103ng l\u1ef1c cho nh\u00e2n vi\u00ean c\u1ee7a m\u00ecnh. \u0110i\u1ec1u n\u00e0y bao g\u1ed3m vi\u1ec7c \u0111\u00e0o t\u1ea1o k\u1ef9 n\u0103ng chuy\u00ean m\u00f4n v\u00e0 cung c\u1ea5p c\u01a1 h\u1ed9i h\u1ecdc h\u1ecfi, ph\u00e1t tri\u1ec3n ngh\u1ec1 nghi\u1ec7p. \u0110\u1ed3ng th\u1eddi, h\u1ecd c\u00f2n \u0111\u00f3ng vai tr\u00f2 c\u1ed1 v\u1ea5n, h\u01b0\u1edbng d\u1eabn nh\u00e2n vi\u00ean v\u1ec1 nh\u1eefng k\u1ef9 n\u0103ng c\u1ea7n thi\u1ebft \u0111\u1ec3 ti\u1ebfn xa trong s\u1ef1 nghi\u1ec7p v\u00e0 gi\u00fap h\u1ecd \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u00e1c m\u1ee5c ti\u00eau c\u00e1 nh\u00e2n.<\/span><\/p>\n

              \n
            1. \u0110\u01b0a ra quy\u1ebft \u0111\u1ecbnh<\/b><\/li>\n<\/ol>\n

              Nh\u00e0 qu\u1ea3n l\u00fd ph\u1ea3i \u0111\u01b0a ra nh\u1eefng quy\u1ebft \u0111\u1ecbnh quan tr\u1ecdng, \u0111\u00f4i khi l\u00e0 nh\u1eefng quy\u1ebft \u0111\u1ecbnh kh\u00f3 kh\u0103n, \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn b\u1ed9 ph\u1eadn v\u00e0 t\u1ed5 ch\u1ee9c. Quy tr\u00ecnh ra quy\u1ebft \u0111\u1ecbnh c\u1ea7n ph\u1ea3i d\u1ef1a tr\u00ean th\u00f4ng tin r\u00f5 r\u00e0ng v\u00e0 ph\u00e2n t\u00edch k\u1ef9 l\u01b0\u1ee1ng. \u0110\u1ec3 \u0111\u1ea3m b\u1ea3o hi\u1ec7u qu\u1ea3, nh\u00e0 qu\u1ea3n l\u00fd th\u01b0\u1eddng xuy\u00ean tham kh\u1ea3o \u00fd ki\u1ebfn c\u1ee7a nh\u00e2n vi\u00ean v\u00e0 c\u00e1c b\u1ed9 ph\u1eadn li\u00ean quan, nh\u1eb1m \u0111\u01b0a ra nh\u1eefng quy\u1ebft \u0111\u1ecbnh t\u1ed1t nh\u1ea5t cho s\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a b\u1ed9 ph\u1eadn v\u00e0 t\u1ed5 ch\u1ee9c.<\/span><\/p>\n

                \n
              1. Qu\u1ea3n l\u00fd xung \u0111\u1ed9t<\/b><\/li>\n<\/ol>\n

                Xung \u0111\u1ed9t trong nh\u00f3m l\u00e0 \u0111i\u1ec1u kh\u00f4ng th\u1ec3 tr\u00e1nh kh\u1ecfi trong m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c. Nh\u00e0 qu\u1ea3n l\u00fd ph\u1ea3i c\u00f3 kh\u1ea3 n\u0103ng nh\u1eadn di\u1ec7n v\u00e0 gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3, duy tr\u00ec m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c h\u00f2a h\u1ee3p v\u00e0 th\u00fac \u0111\u1ea9y s\u1ef1 h\u1ee3p t\u00e1c gi\u1eefa c\u00e1c th\u00e0nh vi\u00ean trong nh\u00f3m. K\u1ef9 n\u0103ng gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t l\u00e0 m\u1ed9t ph\u1ea7n quan tr\u1ecdng gi\u00fap nh\u00e0 qu\u1ea3n l\u00fd gi\u1eef \u0111\u01b0\u1ee3c tinh th\u1ea7n l\u00e0m vi\u1ec7c t\u00edch c\u1ef1c v\u00e0 n\u0103ng su\u1ea5t.<\/span><\/p>\n

                  \n
                1. Qu\u1ea3n l\u00fd ng\u00e2n s\u00e1ch c\u1ee7a \u0111\u1ed9i ng\u0169<\/b><\/li>\n<\/ol>\n

                  Nh\u00e0 qu\u1ea3n l\u00fd ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1ec1 ng\u00e2n s\u00e1ch c\u1ee7a b\u1ed9 ph\u1eadn, \u0111\u1ea3m b\u1ea3o r\u1eb1ng c\u00e1c ngu\u1ed3n l\u1ef1c t\u00e0i ch\u00ednh \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng h\u1ee3p l\u00fd v\u00e0 hi\u1ec7u qu\u1ea3. \u0110i\u1ec1u n\u00e0y bao g\u1ed3m vi\u1ec7c l\u1eadp k\u1ebf ho\u1ea1ch ng\u00e2n s\u00e1ch, x\u00e1c \u0111\u1ecbnh c\u00e1c chi ph\u00ed c\u1ea7n thi\u1ebft v\u00e0 theo d\u00f5i vi\u1ec7c s\u1eed d\u1ee5ng ng\u00e2n s\u00e1ch. H\u1ecd c\u0169ng c\u1ea7n ph\u1ed1i h\u1ee3p v\u1edbi c\u00e1c b\u1ed9 ph\u1eadn t\u00e0i ch\u00ednh \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o c\u00e1c y\u00eau c\u1ea7u t\u00e0i ch\u00ednh \u0111\u01b0\u1ee3c \u0111\u00e1p \u1ee9ng \u0111\u00fang h\u1ea1n.<\/span><\/p>\n

                    \n
                  1. Ti\u1ebfn h\u00e0nh \u0111\u00e1nh gi\u00e1 hi\u1ec7u su\u1ea5t<\/b><\/li>\n<\/ol>\n

                    \u0110\u00e1nh gi\u00e1 hi\u1ec7u su\u1ea5t l\u00e0 m\u1ed9t nhi\u1ec7m v\u1ee5 quan tr\u1ecdng gi\u00fap nh\u00e0 qu\u1ea3n l\u00fd theo d\u00f5i s\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a nh\u00e2n vi\u00ean v\u00e0 to\u00e0n b\u1ed9 \u0111\u1ed9i ng\u0169. Qu\u00e1 tr\u00ecnh n\u00e0y gi\u00fap nh\u1eadn di\u1ec7n nh\u1eefng \u0111i\u1ec3m m\u1ea1nh v\u00e0 \u0111i\u1ec3m y\u1ebfu c\u1ee7a nh\u00e2n vi\u00ean, t\u1eeb \u0111\u00f3 \u0111\u01b0a ra c\u00e1c \u0111\u1ec1 xu\u1ea5t c\u1ea3i ti\u1ebfn, khuy\u1ebfn kh\u00edch ph\u00e1t tri\u1ec3n ngh\u1ec1 nghi\u1ec7p v\u00e0 gi\u00fap h\u1ecd \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u00e1c m\u1ee5c ti\u00eau. Nh\u00e0 qu\u1ea3n l\u00fd c\u0169ng gi\u00fap nh\u00e2n vi\u00ean x\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau v\u00e0 theo d\u00f5i ti\u1ebfn \u0111\u1ed9 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau trong su\u1ed1t qu\u00e1 tr\u00ecnh l\u00e0m vi\u1ec7c.<\/span><\/p>\n

                    C\u00e1c vai tr\u00f2 n\u00e0y \u0111an xen v\u00e0 t\u01b0\u01a1ng h\u1ed7 l\u1eabn nhau, gi\u00fap nh\u00e0 qu\u1ea3n l\u00fd kh\u00f4ng ch\u1ec9 duy tr\u00ec ho\u1ea1t \u0111\u1ed9ng hi\u1ec7u qu\u1ea3 m\u00e0 c\u00f2n ph\u00e1t tri\u1ec3n \u0111\u1ed9i ng\u0169 v\u00e0 t\u1ed5 ch\u1ee9c ng\u00e0y c\u00e0ng v\u1eefng m\u1ea1nh.<\/span><\/p>\n

                    Ch\u1ee9c n\u0103ng c\u1ee7a nh\u00e0 qu\u1ea3n l\u00fd trong doanh nghi\u1ec7p<\/b><\/h2>\n
                      \n
                    1. Ho\u1ea1ch \u0111\u1ecbnh<\/b><\/li>\n<\/ol>\n

                      Ch\u1ee9c n\u0103ng \u0111\u1ea7u ti\u00ean v\u00e0 quan tr\u1ecdng nh\u1ea5t c\u1ee7a nh\u00e0 qu\u1ea3n l\u00fd l\u00e0 <\/span>ho\u1ea1ch \u0111\u1ecbnh<\/b>. Nh\u00e0 qu\u1ea3n l\u00fd c\u1ea7n l\u1eadp k\u1ebf ho\u1ea1ch chi\u1ebfn l\u01b0\u1ee3c v\u00e0 chi ti\u1ebft \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau c\u1ee7a c\u00f4ng ty. C\u00f4ng vi\u1ec7c n\u00e0y bao g\u1ed3m vi\u1ec7c x\u00e1c \u0111\u1ecbnh r\u00f5 r\u00e0ng m\u1ee5c ti\u00eau, ph\u00e2n c\u00f4ng nhi\u1ec7m v\u1ee5 cho c\u00e1c ph\u00f2ng ban, x\u00e1c \u0111\u1ecbnh c\u00e1c ngu\u1ed3n l\u1ef1c c\u1ea7n thi\u1ebft v\u00e0 x\u00e2y d\u1ef1ng l\u1ed9 tr\u00ecnh c\u1ee5 th\u1ec3 \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c k\u1ebft qu\u1ea3 mong mu\u1ed1n. Quy tr\u00ecnh ho\u1ea1ch \u0111\u1ecbnh gi\u00fap doanh nghi\u1ec7p x\u00e1c \u0111\u1ecbnh ph\u01b0\u01a1ng h\u01b0\u1edbng ph\u00e1t tri\u1ec3n, t\u1ed1i \u01b0u h\u00f3a ngu\u1ed3n l\u1ef1c v\u00e0 \u0111\u1ea3m b\u1ea3o c\u00e1c b\u01b0\u1edbc \u0111i ph\u00f9 h\u1ee3p.<\/span><\/p>\n

                        \n
                      1. T\u1ed5 ch\u1ee9c<\/b><\/li>\n<\/ol>\n

                        Ch\u1ee9c n\u0103ng <\/span>t\u1ed5 ch\u1ee9c<\/b> li\u00ean quan \u0111\u1ebfn vi\u1ec7c s\u1eafp x\u1ebfp v\u00e0 ph\u00e2n b\u1ed5 c\u00e1c ngu\u1ed3n l\u1ef1c c\u1ee7a doanh nghi\u1ec7p, t\u1eeb con ng\u01b0\u1eddi, t\u00e0i ch\u00ednh, v\u1eadt ch\u1ea5t cho \u0111\u1ebfn th\u00f4ng tin, \u0111\u1ec3 th\u1ef1c hi\u1ec7n c\u00e1c k\u1ebf ho\u1ea1ch \u0111\u00e3 \u0111\u01b0\u1ee3c ho\u1ea1ch \u0111\u1ecbnh. Nh\u00e0 qu\u1ea3n l\u00fd c\u1ea7n ph\u00e2n chia c\u00f4ng vi\u1ec7c, ph\u00e2n c\u00f4ng tr\u00e1ch nhi\u1ec7m v\u00e0 quy\u1ec1n h\u1ea1n cho c\u00e1c nh\u00e2n vi\u00ean, \u0111\u1ed3ng th\u1eddi x\u00e2y d\u1ef1ng c\u01a1 c\u1ea5u t\u1ed5 ch\u1ee9c sao cho ph\u00f9 h\u1ee3p v\u1edbi m\u1ee5c ti\u00eau v\u00e0 chi\u1ebfn l\u01b0\u1ee3c d\u00e0i h\u1ea1n c\u1ee7a doanh nghi\u1ec7p. Vi\u1ec7c t\u1ed5 ch\u1ee9c t\u1ed1t s\u1ebd gi\u00fap doanh nghi\u1ec7p ho\u1ea1t \u0111\u1ed9ng hi\u1ec7u qu\u1ea3, tr\u00e1nh l\u00e3ng ph\u00ed v\u00e0 t\u1ed1i \u01b0u h\u00f3a n\u0103ng su\u1ea5t.<\/span><\/p>\n

                          \n
                        1. L\u00e3nh \u0111\u1ea1o<\/b><\/li>\n<\/ol>\n

                          Ch\u1ee9c n\u0103ng <\/span>l\u00e3nh \u0111\u1ea1o<\/b> c\u1ee7a nh\u00e0 qu\u1ea3n l\u00fd l\u00e0 m\u1ed9t ph\u1ea7n kh\u00f4ng th\u1ec3 thi\u1ebfu trong vi\u1ec7c duy tr\u00ec \u0111\u1ed9ng l\u1ef1c v\u00e0 cam k\u1ebft c\u1ee7a nh\u00e2n vi\u00ean. Nh\u00e0 qu\u1ea3n l\u00fd kh\u00f4ng ch\u1ec9 c\u1ea7n h\u01b0\u1edbng d\u1eabn, m\u00e0 c\u00f2n c\u1ea7n t\u1ea1o ra m\u1ed9t m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c t\u00edch c\u1ef1c, khuy\u1ebfn kh\u00edch s\u1ef1 s\u00e1ng t\u1ea1o v\u00e0 ph\u00e1t tri\u1ec3n c\u00e1 nh\u00e2n. L\u00e3nh \u0111\u1ea1o bao g\u1ed3m vi\u1ec7c \u0111\u1ecbnh h\u00ecnh c\u00e1c gi\u00e1 tr\u1ecb v\u00e0 v\u0103n h\u00f3a doanh nghi\u1ec7p, th\u00fac \u0111\u1ea9y nh\u00e2n vi\u00ean ph\u00e1t huy t\u1ed1i \u0111a n\u0103ng l\u1ef1c v\u00e0 \u0111\u00f3ng g\u00f3p v\u00e0o s\u1ef1 ph\u00e1t tri\u1ec3n chung c\u1ee7a t\u1ed5 ch\u1ee9c. Ch\u1ee9c n\u0103ng n\u00e0y c\u0169ng bao g\u1ed3m vi\u1ec7c truy\u1ec1n \u0111\u1ea1t chi\u1ebfn l\u01b0\u1ee3c, t\u1ea7m nh\u00ecn v\u00e0 m\u1ee5c ti\u00eau cho to\u00e0n b\u1ed9 nh\u00e2n vi\u00ean \u0111\u1ec3 m\u1ecdi ng\u01b0\u1eddi \u0111\u1ec1u c\u00f9ng h\u01b0\u1edbng v\u1ec1 m\u1ed9t m\u1ee5c ti\u00eau chung.<\/span><\/p>\n

                            \n
                          1. Ki\u1ec3m so\u00e1t<\/b><\/li>\n<\/ol>\n

                            Ch\u1ee9c n\u0103ng <\/span>ki\u1ec3m so\u00e1t<\/b> l\u00e0 c\u00f4ng vi\u1ec7c theo d\u00f5i v\u00e0 \u0111\u00e1nh gi\u00e1 hi\u1ec7u su\u1ea5t c\u00f4ng vi\u1ec7c \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng c\u00e1c ho\u1ea1t \u0111\u1ed9ng c\u1ee7a doanh nghi\u1ec7p \u0111ang \u0111i \u0111\u00fang h\u01b0\u1edbng v\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau \u0111\u00e3 \u0111\u1ec1 ra. Nh\u00e0 qu\u1ea3n l\u00fd ph\u1ea3i thi\u1ebft l\u1eadp c\u00e1c ti\u00eau chu\u1ea9n v\u00e0 ch\u1ec9 s\u1ed1 \u0111o l\u01b0\u1eddng hi\u1ec7u qu\u1ea3, theo d\u00f5i k\u1ebft qu\u1ea3 \u0111\u1ea1t \u0111\u01b0\u1ee3c v\u00e0 \u0111\u1ed1i chi\u1ebfu v\u1edbi k\u1ebf ho\u1ea1ch ban \u0111\u1ea7u. Khi ph\u00e1t hi\u1ec7n sai l\u1ec7ch ho\u1eb7c v\u1ea5n \u0111\u1ec1, nh\u00e0 qu\u1ea3n l\u00fd c\u1ea7n \u0111\u01b0a ra bi\u1ec7n ph\u00e1p \u0111i\u1ec1u ch\u1ec9nh, c\u1ea3i ti\u1ebfn \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o quy tr\u00ecnh v\u00e0 k\u1ebft qu\u1ea3 \u0111\u1ea1t \u0111\u01b0\u1ee3c theo \u0111\u00fang m\u1ee5c ti\u00eau \u0111\u1ec1 ra. Ki\u1ec3m so\u00e1t gi\u00fap \u0111\u1ea3m b\u1ea3o doanh nghi\u1ec7p ho\u1ea1t \u0111\u1ed9ng hi\u1ec7u qu\u1ea3 v\u00e0 t\u1ed1i \u01b0u h\u00f3a c\u00e1c quy tr\u00ecnh l\u00e0m vi\u1ec7c.<\/span><\/p>\n

                            \"qu\u1ea3n<\/p>\n

                            Nhi\u1ec7m v\u1ee5 c\u1ee7a m\u1ed9t nh\u00e0 qu\u1ea3n l\u00fd doanh nghi\u1ec7p<\/b><\/h2>\n
                              \n
                            1. X\u00e2y d\u1ef1ng v\u00e0 tri\u1ec3n khai chi\u1ebfn l\u01b0\u1ee3c<\/b><\/li>\n<\/ol>\n

                              Nh\u00e0 qu\u1ea3n l\u00fd c\u00f3 tr\u00e1ch nhi\u1ec7m x\u00e2y d\u1ef1ng chi\u1ebfn l\u01b0\u1ee3c kinh doanh cho doanh nghi\u1ec7p, bao g\u1ed3m vi\u1ec7c x\u00e1c \u0111\u1ecbnh t\u1ea7m nh\u00ecn, s\u1ee9 m\u1ec7nh, m\u1ee5c ti\u00eau v\u00e0 c\u00e1c k\u1ebf ho\u1ea1ch h\u00e0nh \u0111\u1ed9ng c\u1ee5 th\u1ec3. Sau khi chi\u1ebfn l\u01b0\u1ee3c \u0111\u01b0\u1ee3c ho\u1ea1ch \u0111\u1ecbnh, nh\u00e0 qu\u1ea3n l\u00fd c\u1ea7n tri\u1ec3n khai chi\u1ebfn l\u01b0\u1ee3c n\u00e0y th\u00e0nh c\u00e1c k\u1ebf ho\u1ea1ch c\u1ee5 th\u1ec3 cho t\u1eebng b\u1ed9 ph\u1eadn, ph\u00f2ng ban, \u0111\u1ea3m b\u1ea3o c\u00e1c m\u1ee5c ti\u00eau d\u00e0i h\u1ea1n c\u1ee7a doanh nghi\u1ec7p \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n hi\u1ec7u qu\u1ea3.<\/span><\/p>\n

                                \n
                              1. Qu\u1ea3n l\u00fd ngu\u1ed3n l\u1ef1c<\/b><\/li>\n<\/ol>\n

                                Qu\u1ea3n l\u00fd hi\u1ec7u qu\u1ea3 c\u00e1c ngu\u1ed3n l\u1ef1c c\u1ee7a doanh nghi\u1ec7p, bao g\u1ed3m t\u00e0i ch\u00ednh, nh\u00e2n l\u1ef1c, v\u00e0 t\u00e0i s\u1ea3n, l\u00e0 m\u1ed9t nhi\u1ec7m v\u1ee5 quan tr\u1ecdng. Nh\u00e0 qu\u1ea3n l\u00fd ph\u1ea3i \u0111\u1ea3m b\u1ea3o r\u1eb1ng c\u00e1c ngu\u1ed3n l\u1ef1c n\u00e0y \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng h\u1ee3p l\u00fd v\u00e0 t\u1ed1i \u01b0u \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau chung c\u1ee7a doanh nghi\u1ec7p. \u0110i\u1ec1u n\u00e0y \u0111\u00f2i h\u1ecfi kh\u1ea3 n\u0103ng l\u1eadp k\u1ebf ho\u1ea1ch t\u00e0i ch\u00ednh, ph\u00e2n b\u1ed5 nh\u00e2n s\u1ef1 h\u1ee3p l\u00fd v\u00e0 qu\u1ea3n l\u00fd t\u00e0i s\u1ea3n sao cho hi\u1ec7u qu\u1ea3 nh\u1ea5t.<\/span><\/p>\n

                                  \n
                                1. Qu\u1ea3n l\u00fd nh\u00e2n s\u1ef1<\/b><\/li>\n<\/ol>\n

                                  Nh\u00e0 qu\u1ea3n l\u00fd ph\u1ea3i tuy\u1ec3n d\u1ee5ng, \u0111\u00e0o t\u1ea1o v\u00e0 ph\u00e1t tri\u1ec3n nh\u00e2n vi\u00ean. Vi\u1ec7c t\u1ea1o ra m\u1ed9t m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c hi\u1ec7u qu\u1ea3, n\u01a1i nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 ph\u00e1t huy h\u1ebft kh\u1ea3 n\u0103ng c\u1ee7a m\u00ecnh, l\u00e0 r\u1ea5t quan tr\u1ecdng. Nh\u00e0 qu\u1ea3n l\u00fd c\u0169ng c\u1ea7n t\u1ea1o ra c\u01a1 h\u1ed9i ph\u00e1t tri\u1ec3n ngh\u1ec1 nghi\u1ec7p v\u00e0 duy tr\u00ec \u0111\u1ed9ng l\u1ef1c cho nh\u00e2n vi\u00ean, t\u1eeb \u0111\u00f3 gi\u00fap doanh nghi\u1ec7p \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau chung.<\/span><\/p>\n

                                    \n
                                  1. L\u00e3nh \u0111\u1ea1o v\u00e0 truy\u1ec1n \u0111\u1ed9ng l\u1ef1c<\/b><\/li>\n<\/ol>\n

                                    Nh\u00e0 qu\u1ea3n l\u00fd c\u1ea7n l\u00e3nh \u0111\u1ea1o \u0111\u1ed9i ng\u0169 c\u1ee7a m\u00ecnh, truy\u1ec1n \u0111\u1ed9ng l\u1ef1c v\u00e0 kh\u00edch l\u1ec7 nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c h\u1ebft m\u00ecnh \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau chung. Vai tr\u00f2 l\u00e3nh \u0111\u1ea1o kh\u00f4ng ch\u1ec9 l\u00e0 ch\u1ec9 \u0111\u1ea1o c\u00f4ng vi\u1ec7c m\u00e0 c\u00f2n bao g\u1ed3m vi\u1ec7c t\u1ea1o ra m\u1ed9t m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c t\u00edch c\u1ef1c v\u00e0 x\u00e2y d\u1ef1ng v\u0103n h\u00f3a doanh nghi\u1ec7p m\u1ea1nh m\u1ebd.<\/span><\/p>\n

                                      \n
                                    1. \u0110\u00e1nh gi\u00e1 v\u00e0 c\u1ea3i ti\u1ebfn<\/b><\/li>\n<\/ol>\n

                                      \u0110\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng c\u1ee7a doanh nghi\u1ec7p v\u00e0 \u0111\u01b0a ra c\u00e1c gi\u1ea3i ph\u00e1p c\u1ea3i ti\u1ebfn l\u00e0 nhi\u1ec7m v\u1ee5 kh\u00f4ng th\u1ec3 thi\u1ebfu. Nh\u00e0 qu\u1ea3n l\u00fd ph\u1ea3i th\u01b0\u1eddng xuy\u00ean \u0111\u00e1nh gi\u00e1 c\u00e1c ho\u1ea1t \u0111\u1ed9ng, x\u00e1c \u0111\u1ecbnh c\u00e1c \u0111i\u1ec3m m\u1ea1nh v\u00e0 y\u1ebfu, \u0111\u1ed3ng th\u1eddi t\u00ecm c\u00e1ch c\u1ea3i ti\u1ebfn quy tr\u00ecnh v\u00e0 ph\u01b0\u01a1ng th\u1ee9c l\u00e0m vi\u1ec7c \u0111\u1ec3 n\u00e2ng cao hi\u1ec7u qu\u1ea3 v\u00e0 n\u0103ng su\u1ea5t.<\/span><\/p>\n

                                      Y\u00eau c\u1ea7u c\u1ea7n c\u00f3 c\u1ee7a m\u1ed9t nh\u00e0 qu\u1ea3n l\u00fd<\/b><\/h2>\n
                                        \n
                                      1. Linh ho\u1ea1t, nh\u1ea1y b\u00e9n<\/b><\/li>\n<\/ol>\n

                                        Nh\u00e0 qu\u1ea3n l\u00fd c\u1ea7n c\u00f3 kh\u1ea3 n\u0103ng th\u00edch \u1ee9ng nhanh ch\u00f3ng v\u1edbi nh\u1eefng thay \u0111\u1ed5i v\u00e0 bi\u1ebfn \u0111\u1ed9ng trong m\u00f4i tr\u01b0\u1eddng kinh doanh. M\u00f4i tr\u01b0\u1eddng n\u00e0y c\u00f3 th\u1ec3 thay \u0111\u1ed5i \u0111\u1ed9t ng\u1ed9t do c\u00e1c y\u1ebfu t\u1ed1 b\u00ean ngo\u00e0i nh\u01b0 th\u1ecb tr\u01b0\u1eddng, xu h\u01b0\u1edbng ng\u01b0\u1eddi ti\u00eau d\u00f9ng ho\u1eb7c thay \u0111\u1ed5i c\u00f4ng ngh\u1ec7. T\u00ednh linh ho\u1ea1t gi\u00fap nh\u00e0 qu\u1ea3n l\u00fd nhanh ch\u00f3ng \u0111i\u1ec1u ch\u1ec9nh chi\u1ebfn l\u01b0\u1ee3c v\u00e0 k\u1ebf ho\u1ea1ch \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau \u0111\u1ec1 ra.<\/span><\/p>\n

                                          \n
                                        1. T\u01b0 duy chi\u1ebfn l\u01b0\u1ee3c<\/b><\/li>\n<\/ol>\n

                                          T\u01b0 duy chi\u1ebfn l\u01b0\u1ee3c gi\u00fap nh\u00e0 qu\u1ea3n l\u00fd nh\u00ecn xa tr\u00f4ng r\u1ed9ng, t\u1eeb \u0111\u00f3 \u0111\u01b0a ra nh\u1eefng quy\u1ebft \u0111\u1ecbnh \u0111\u00fang \u0111\u1eafn \u0111\u1ec3 \u0111\u01b0a doanh nghi\u1ec7p ph\u00e1t tri\u1ec3n b\u1ec1n v\u1eefng. Nh\u00e0 qu\u1ea3n l\u00fd c\u1ea7n c\u00f3 kh\u1ea3 n\u0103ng ph\u00e2n t\u00edch t\u00ecnh h\u00ecnh, x\u00e1c \u0111\u1ecbnh c\u01a1 h\u1ed9i v\u00e0 th\u00e1ch th\u1ee9c, \u0111\u1ed3ng th\u1eddi ho\u1ea1ch \u0111\u1ecbnh c\u00e1c chi\u1ebfn l\u01b0\u1ee3c d\u00e0i h\u1ea1n ph\u00f9 h\u1ee3p v\u1edbi m\u1ee5c ti\u00eau v\u00e0 t\u00ecnh h\u00ecnh th\u1ef1c t\u1ebf c\u1ee7a t\u1ed5 ch\u1ee9c.<\/span><\/p>\n

                                            \n
                                          1. Trung th\u1ef1c v\u00e0 \u0111\u1ea1o \u0111\u1ee9c<\/b><\/li>\n<\/ol>\n

                                            Trung th\u1ef1c v\u00e0 \u0111\u1ea1o \u0111\u1ee9c l\u00e0 ph\u1ea9m ch\u1ea5t c\u1ea7n c\u00f3 \u1edf m\u1ed9t nh\u00e0 qu\u1ea3n l\u00fd, gi\u00fap h\u1ecd x\u00e2y d\u1ef1ng \u0111\u01b0\u1ee3c l\u00f2ng tin t\u1eeb nh\u00e2n vi\u00ean, \u0111\u1ed3ng nghi\u1ec7p v\u00e0 kh\u00e1ch h\u00e0ng. M\u1ed9t nh\u00e0 qu\u1ea3n l\u00fd trung th\u1ef1c t\u1ea1o ra m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c c\u1edfi m\u1edf v\u00e0 minh b\u1ea1ch, n\u01a1i nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 t\u1ef1 do trao \u0111\u1ed5i \u00fd t\u01b0\u1edfng v\u00e0 chia s\u1ebb th\u00f4ng tin. \u0110\u1ea1o \u0111\u1ee9c trong c\u00f4ng vi\u1ec7c c\u0169ng \u0111\u1ea3m b\u1ea3o c\u00e1c quy\u1ebft \u0111\u1ecbnh \u0111\u01b0\u1ee3c \u0111\u01b0a ra d\u1ef1a tr\u00ean c\u00f4ng b\u1eb1ng v\u00e0 ch\u00ednh tr\u1ef1c.<\/span><\/p>\n

                                              \n
                                            1. Tr\u00ed tu\u1ec7 c\u1ea3m x\u00fac (EQ)<\/b><\/li>\n<\/ol>\n

                                              Tr\u00ed tu\u1ec7 c\u1ea3m x\u00fac gi\u00fap nh\u00e0 qu\u1ea3n l\u00fd \u0111i\u1ec1u ch\u1ec9nh c\u1ea3m x\u00fac c\u1ee7a m\u00ecnh v\u00e0 t\u1ea1o d\u1ef1ng m\u1ed1i quan h\u1ec7 t\u1ed1t v\u1edbi \u0111\u1ed3ng nghi\u1ec7p, c\u1ea5p d\u01b0\u1edbi v\u00e0 c\u1ea5p tr\u00ean. Nh\u00e0 qu\u1ea3n l\u00fd c\u00f3 EQ cao th\u01b0\u1eddng d\u1ec5 d\u00e0ng l\u1eafng nghe, th\u1ea5u hi\u1ec3u c\u1ea3m x\u00fac c\u1ee7a ng\u01b0\u1eddi kh\u00e1c v\u00e0 t\u1ea1o ra m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c h\u00f2a \u0111\u1ed3ng, t\u00edch c\u1ef1c. Kh\u1ea3 n\u0103ng qu\u1ea3n l\u00fd xung \u0111\u1ed9t, truy\u1ec1n c\u1ea3m h\u1ee9ng v\u00e0 t\u1ea1o \u0111\u1ed9ng l\u1ef1c cho \u0111\u1ed9i ng\u0169 c\u0169ng l\u00e0 y\u1ebfu t\u1ed1 quan tr\u1ecdng c\u1ee7a m\u1ed9t nh\u00e0 qu\u1ea3n l\u00fd c\u00f3 tr\u00ed tu\u1ec7 c\u1ea3m x\u00fac ph\u00e1t tri\u1ec3n.<\/span><\/p>\n

                                              Nh\u1eefng k\u1ef9 n\u0103ng m\u00e0 nh\u00e0 qu\u1ea3n l\u00fd xu\u1ea5t s\u1eafc c\u1ea7n trang b\u1ecb<\/b><\/h2>\n
                                                \n
                                              1. K\u1ef9 n\u0103ng l\u00e3nh \u0111\u1ea1o<\/b><\/li>\n<\/ol>\n

                                                Nh\u00e0 qu\u1ea3n l\u00fd c\u1ea7n c\u00f3 kh\u1ea3 n\u0103ng l\u00e3nh \u0111\u1ea1o \u0111\u1ec3 \u0111\u1ecbnh h\u01b0\u1edbng v\u00e0 truy\u1ec1n c\u1ea3m h\u1ee9ng cho nh\u00e2n vi\u00ean, x\u00e2y d\u1ef1ng m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c t\u00edch c\u1ef1c, th\u00fac \u0111\u1ea9y s\u1ef1 ph\u00e1t tri\u1ec3n c\u00e1 nh\u00e2n v\u00e0 chuy\u00ean m\u00f4n c\u1ee7a nh\u00f3m. K\u1ef9 n\u0103ng l\u00e3nh \u0111\u1ea1o kh\u00f4ng ch\u1ec9 bao g\u1ed3m vi\u1ec7c ra quy\u1ebft \u0111\u1ecbnh m\u00e0 c\u00f2n ph\u1ea3i t\u1ea1o ra m\u1ed9t v\u0103n h\u00f3a doanh nghi\u1ec7p m\u1ea1nh m\u1ebd, th\u00fac \u0111\u1ea9y m\u1ecdi ng\u01b0\u1eddi l\u00e0m vi\u1ec7c hi\u1ec7u qu\u1ea3. L\u00e3nh \u0111\u1ea1o t\u1ed1t gi\u00fap nh\u00e0 qu\u1ea3n l\u00fd kh\u01a1i d\u1eady \u0111\u1ed9ng l\u1ef1c trong \u0111\u1ed9i ng\u0169 v\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau chung c\u1ee7a doanh nghi\u1ec7p.<\/span><\/p>\n

                                                  \n
                                                1. K\u1ef9 n\u0103ng giao ti\u1ebfp<\/b><\/li>\n<\/ol>\n

                                                  Giao ti\u1ebfp hi\u1ec7u qu\u1ea3 l\u00e0 k\u1ef9 n\u0103ng then ch\u1ed1t c\u1ee7a nh\u00e0 qu\u1ea3n l\u00fd. N\u00f3 gi\u00fap truy\u1ec1n \u0111\u1ea1t th\u00f4ng tin r\u00f5 r\u00e0ng, \u0111\u1ecbnh h\u01b0\u1edbng c\u00f4ng vi\u1ec7c v\u00e0 gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3. Nh\u00e0 qu\u1ea3n l\u00fd c\u0169ng c\u1ea7n c\u00f3 kh\u1ea3 n\u0103ng l\u1eafng nghe v\u00e0 hi\u1ec3u \u00fd ki\u1ebfn c\u1ee7a ng\u01b0\u1eddi kh\u00e1c \u0111\u1ec3 \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh s\u00e1ng su\u1ed1t. K\u1ef9 n\u0103ng giao ti\u1ebfp t\u1ed1t gi\u00fap x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 t\u00f4n tr\u1ecdng, t\u1ea1o \u0111i\u1ec1u ki\u1ec7n cho vi\u1ec7c chia s\u1ebb th\u00f4ng tin v\u00e0 l\u00e0m vi\u1ec7c nh\u00f3m.<\/span><\/p>\n

                                                    \n
                                                  1. K\u1ef9 n\u0103ng ra quy\u1ebft \u0111\u1ecbnh<\/b><\/li>\n<\/ol>\n

                                                    Nh\u00e0 qu\u1ea3n l\u00fd ph\u1ea3i \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh li\u00ean t\u1ee5c, t\u1eeb vi\u1ec7c ph\u00e2n c\u00f4ng c\u00f4ng vi\u1ec7c cho nh\u00e2n vi\u00ean \u0111\u1ebfn c\u00e1c quy\u1ebft \u0111\u1ecbnh chi\u1ebfn l\u01b0\u1ee3c quan tr\u1ecdng nh\u01b0 \u0111\u1ea7u t\u01b0 ho\u1eb7c ph\u00e1t tri\u1ec3n s\u1ea3n ph\u1ea9m m\u1edbi. K\u1ef9 n\u0103ng ra quy\u1ebft \u0111\u1ecbnh gi\u00fap nh\u00e0 qu\u1ea3n l\u00fd ph\u00e2n t\u00edch t\u00ecnh h\u00ecnh, \u0111\u00e1nh gi\u00e1 c\u00e1c l\u1ef1a ch\u1ecdn v\u00e0 \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh c\u00f3 l\u1ee3i cho doanh nghi\u1ec7p. Nh\u1eefng quy\u1ebft \u0111\u1ecbnh \u0111\u00fang \u0111\u1eafn gi\u00fap tr\u00e1nh r\u1ee7i ro v\u00e0 t\u1ed1i \u01b0u h\u00f3a k\u1ebft qu\u1ea3 kinh doanh.<\/span><\/p>\n

                                                      \n
                                                    1. K\u1ef9 n\u0103ng gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1<\/b><\/li>\n<\/ol>\n

                                                      Kh\u1ea3 n\u0103ng gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 gi\u00fap nh\u00e0 qu\u1ea3n l\u00fd kh\u00f4ng ch\u1ec9 t\u00ecm ra gi\u1ea3i ph\u00e1p cho nh\u1eefng v\u1ea5n \u0111\u1ec1 hi\u1ec7n t\u1ea1i m\u00e0 c\u00f2n ng\u0103n ng\u1eeba v\u00e0 d\u1ef1 \u0111o\u00e1n c\u00e1c v\u1ea5n \u0111\u1ec1 ti\u1ec1m \u1ea9n trong t\u01b0\u01a1ng lai. M\u1ed9t nh\u00e0 qu\u1ea3n l\u00fd gi\u1ecfi lu\u00f4n bi\u1ebft c\u00e1ch x\u1eed l\u00fd c\u00e1c t\u00ecnh hu\u1ed1ng kh\u00f3 kh\u0103n, \u0111\u01b0a ra c\u00e1c gi\u1ea3i ph\u00e1p hi\u1ec7u qu\u1ea3 v\u00e0 nhanh ch\u00f3ng, gi\u00fap duy tr\u00ec s\u1ef1 \u1ed5n \u0111\u1ecbnh trong doanh nghi\u1ec7p v\u00e0 t\u1ea1o ra m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c t\u00edch c\u1ef1c. Vi\u1ec7c gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 k\u1ecbp th\u1eddi c\u00f2n gi\u00fap t\u0103ng c\u01b0\u1eddng s\u1ef1 tin t\u01b0\u1edfng v\u00e0 h\u00e0i l\u00f2ng c\u1ee7a nh\u00e2n vi\u00ean.<\/span><\/p>\n

                                                        \n
                                                      1. K\u1ef9 n\u0103ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/b><\/li>\n<\/ol>\n

                                                        K\u1ef9 n\u0103ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 y\u1ebfu t\u1ed1 quy\u1ebft \u0111\u1ecbnh trong m\u00f4i tr\u01b0\u1eddng kinh doanh c\u1ea1nh tranh. M\u1ed9t nh\u00e0 qu\u1ea3n l\u00fd c\u00f3 k\u1ef9 n\u0103ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ed1t s\u1ebd hi\u1ec3u r\u00f5 nhu c\u1ea7u v\u00e0 mong mu\u1ed1n c\u1ee7a kh\u00e1ch h\u00e0ng, t\u1eeb \u0111\u00f3 \u0111\u01b0a ra c\u00e1c gi\u1ea3i ph\u00e1p \u0111\u00e1p \u1ee9ng v\u00e0 v\u01b0\u1ee3t qua k\u1ef3 v\u1ecdng c\u1ee7a h\u1ecd. X\u00e2y d\u1ef1ng v\u00e0 duy tr\u00ec m\u1ed1i quan h\u1ec7 b\u1ec1n v\u1eefng v\u1edbi kh\u00e1ch h\u00e0ng gi\u00fap t\u1ea1o s\u1ef1 trung th\u00e0nh, t\u0103ng tr\u01b0\u1edfng doanh thu v\u00e0 l\u1ee3i nhu\u1eadn cho doanh nghi\u1ec7p. Nh\u00e0 qu\u1ea3n l\u00fd c\u0169ng c\u1ea7n gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 ph\u00e1t sinh t\u1eeb ph\u00eda kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch kh\u00e9o l\u00e9o v\u00e0 hi\u1ec7u qu\u1ea3, \u0111\u1ea3m b\u1ea3o kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y h\u00e0i l\u00f2ng v\u00e0 ti\u1ebfp t\u1ee5c g\u1eafn b\u00f3 v\u1edbi doanh nghi\u1ec7p.<\/span><\/p>\n

                                                        M\u1ed9t s\u1ed1 phong c\u00e1ch l\u00e3nh \u0111\u1ea1o ph\u1ed5 bi\u1ebfn m\u00e0 c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd th\u01b0\u1eddng \u00e1p d\u1ee5ng<\/b><\/h2>\n
                                                          \n
                                                        1. Phong c\u00e1ch l\u00e3nh \u0111\u1ea1o \u0111\u1ed9c \u0111o\u00e1n<\/b><\/li>\n<\/ol>\n

                                                          Phong c\u00e1ch l\u00e3nh \u0111\u1ea1o \u0111\u1ed9c \u0111o\u00e1n t\u1eadp trung quy\u1ec1n l\u1ef1c v\u00e0 quy\u1ebft \u0111\u1ecbnh v\u00e0o m\u1ed9t c\u00e1 nh\u00e2n duy nh\u1ea5t \u2013 nh\u00e0 qu\u1ea3n l\u00fd. Nh\u00e0 qu\u1ea3n l\u00fd \u0111\u1ed9c \u0111o\u00e1n th\u01b0\u1eddng \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh m\u00e0 kh\u00f4ng tham kh\u1ea3o \u00fd ki\u1ebfn c\u1ee7a c\u00e1c th\u00e0nh vi\u00ean trong nh\u00f3m, v\u00e0 y\u00eau c\u1ea7u nh\u00e2n vi\u00ean th\u1ef1c hi\u1ec7n theo ch\u1ec9 th\u1ecb m\u00e0 kh\u00f4ng c\u00f3 s\u1ef1 tham gia hay \u0111\u00f3ng g\u00f3p \u00fd ki\u1ebfn.<\/span>
                                                          \n<\/span>\u0110\u1eb7c \u0111i\u1ec3m:<\/b><\/p>\n

                                                            \n
                                                          • Quy\u1ec1n l\u1ef1c tuy\u1ec7t \u0111\u1ed1i n\u1eb1m trong tay nh\u00e0 qu\u1ea3n l\u00fd.<\/span><\/li>\n
                                                          • Quy\u1ebft \u0111\u1ecbnh \u0111\u01b0\u1ee3c \u0111\u01b0a ra m\u1ed9t c\u00e1ch \u0111\u1ed9c l\u1eadp, kh\u00f4ng c\u1ea7n tham kh\u1ea3o \u00fd ki\u1ebfn c\u1ee7a c\u00e1c th\u00e0nh vi\u00ean.<\/span><\/li>\n
                                                          • Nh\u00f3m ch\u1ec9 th\u1ef1c hi\u1ec7n nhi\u1ec7m v\u1ee5 theo ch\u1ec9 th\u1ecb c\u1ee7a nh\u00e0 qu\u1ea3n l\u00fd.<\/span><\/li>\n
                                                          • Nh\u00e0 qu\u1ea3n l\u00fd th\u01b0\u1eddng t\u1ef1 tin, quy\u1ebft \u0111o\u00e1n v\u00e0 kh\u00f4ng ng\u1ea1i \u0111\u01b0a ra nh\u1eefng quy\u1ebft \u0111\u1ecbnh t\u00e1o b\u1ea1o.<\/span><\/li>\n<\/ul>\n
                                                              \n
                                                            1. Phong c\u00e1ch l\u00e3nh \u0111\u1ea1o d\u00e2n ch\u1ee7<\/b><\/li>\n<\/ol>\n

                                                              Phong c\u00e1ch l\u00e3nh \u0111\u1ea1o d\u00e2n ch\u1ee7 khuy\u1ebfn kh\u00edch s\u1ef1 tham gia c\u1ee7a c\u00e1c th\u00e0nh vi\u00ean trong qu\u00e1 tr\u00ecnh ra quy\u1ebft \u0111\u1ecbnh. Nh\u00e0 qu\u1ea3n l\u00fd d\u00e2n ch\u1ee7 t\u1ea1o ra m\u1ed9t m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c m\u1edf v\u00e0 c\u1edfi m\u1edf, n\u01a1i c\u00e1c \u00fd ki\u1ebfn c\u1ee7a m\u1ecdi ng\u01b0\u1eddi \u0111\u1ec1u \u0111\u01b0\u1ee3c t\u00f4n tr\u1ecdng v\u00e0 xem x\u00e9t.<\/span>
                                                              \n<\/span>\u0110\u1eb7c \u0111i\u1ec3m:<\/b><\/p>\n

                                                                \n
                                                              • Khuy\u1ebfn kh\u00edch c\u00e1c th\u00e0nh vi\u00ean chia s\u1ebb \u00fd ki\u1ebfn v\u00e0 quan \u0111i\u1ec3m.<\/span><\/li>\n
                                                              • T\u00f4n tr\u1ecdng \u00fd ki\u1ebfn c\u1ee7a m\u1ecdi ng\u01b0\u1eddi, ngay c\u1ea3 khi kh\u00f4ng \u0111\u1ed3ng \u00fd.<\/span><\/li>\n
                                                              • T\u1ed5 ch\u1ee9c c\u00e1c cu\u1ed9c h\u1ecdp ho\u1eb7c th\u1ea3o lu\u1eadn \u0111\u1ec3 thu th\u1eadp \u00fd ki\u1ebfn t\u1eeb nh\u00f3m.<\/span><\/li>\n
                                                              • Truy\u1ec1n c\u1ea3m h\u1ee9ng cho s\u1ef1 tham gia v\u00e0 khuy\u1ebfn kh\u00edch tr\u00e1ch nhi\u1ec7m c\u1ee7a c\u00e1c th\u00e0nh vi\u00ean.<\/span><\/li>\n<\/ul>\n
                                                                  \n
                                                                1. Phong c\u00e1ch l\u00e3nh \u0111\u1ea1o \u1ee7y quy\u1ec1n<\/b><\/li>\n<\/ol>\n

                                                                  Phong c\u00e1ch l\u00e3nh \u0111\u1ea1o \u1ee7y quy\u1ec1n l\u00e0 vi\u1ec7c nh\u00e0 qu\u1ea3n l\u00fd trao quy\u1ec1n v\u00e0 tr\u00e1ch nhi\u1ec7m cho c\u00e1c th\u00e0nh vi\u00ean trong t\u1ed5 ch\u1ee9c, cho ph\u00e9p h\u1ecd \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh v\u00e0 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c \u0111\u1ed9c l\u1eadp. Nh\u00e0 qu\u1ea3n l\u00fd v\u1eabn gi\u1eef vai tr\u00f2 h\u01b0\u1edbng d\u1eabn v\u00e0 h\u1ed7 tr\u1ee3 nh\u01b0ng kh\u00f4ng can thi\u1ec7p qu\u00e1 s\u00e2u v\u00e0o c\u00f4ng vi\u1ec7c h\u00e0ng ng\u00e0y c\u1ee7a nh\u00e2n vi\u00ean.<\/span>
                                                                  \n<\/span>\u0110\u1eb7c \u0111i\u1ec3m:<\/b><\/p>\n

                                                                    \n
                                                                  • Nh\u00e0 qu\u1ea3n l\u00fd trao quy\u1ec1n cho nh\u00e2n vi\u00ean, cho ph\u00e9p h\u1ecd \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh v\u00e0 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c \u0111\u1ed9c l\u1eadp.<\/span><\/li>\n
                                                                  • T\u1ea1o ra m\u00f4i tr\u01b0\u1eddng khuy\u1ebfn kh\u00edch s\u00e1ng t\u1ea1o v\u00e0 s\u1ef1 \u0111\u00f3ng g\u00f3p \u00fd t\u01b0\u1edfng t\u1eeb nh\u00e2n vi\u00ean.<\/span><\/li>\n
                                                                  • Nh\u00e0 qu\u1ea3n l\u00fd c\u00f3 vai tr\u00f2 h\u01b0\u1edbng d\u1eabn v\u00e0 h\u1ed7 tr\u1ee3, kh\u00f4ng can thi\u1ec7p qu\u00e1 m\u1ee9c v\u00e0o c\u00f4ng vi\u1ec7c h\u00e0ng ng\u00e0y.<\/span><\/li>\n<\/ul>\n
                                                                      \n
                                                                    1. Phong c\u00e1ch l\u00e3nh \u0111\u1ea1o hu\u1ea5n luy\u1ec7n<\/b><\/li>\n<\/ol>\n

                                                                      Phong c\u00e1ch l\u00e3nh \u0111\u1ea1o hu\u1ea5n luy\u1ec7n t\u1eadp trung v\u00e0o vi\u1ec7c ph\u00e1t tri\u1ec3n nh\u00e2n vi\u00ean, gi\u00fap h\u1ecd n\u00e2ng cao ti\u1ec1m n\u0103ng c\u00e1 nh\u00e2n v\u00e0 chuy\u00ean m\u00f4n. Nh\u00e0 qu\u1ea3n l\u00fd hu\u1ea5n luy\u1ec7n gi\u1ed1ng nh\u01b0 m\u1ed9t hu\u1ea5n luy\u1ec7n vi\u00ean, lu\u00f4n cung c\u1ea5p s\u1ef1 h\u1ed7 tr\u1ee3 v\u00e0 h\u01b0\u1edbng d\u1eabn \u0111\u1ec3 gi\u00fap nh\u00e2n vi\u00ean \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau c\u00e1 nh\u00e2n v\u00e0 ngh\u1ec1 nghi\u1ec7p.<\/span>
                                                                      \n<\/span>\u0110\u1eb7c \u0111i\u1ec3m:<\/b><\/p>\n

                                                                        \n
                                                                      • Ph\u00e1t tri\u1ec3n con ng\u01b0\u1eddi l\u00e0 \u01b0u ti\u00ean h\u00e0ng \u0111\u1ea7u, nh\u00e0 qu\u1ea3n l\u00fd d\u00e0nh th\u1eddi gian \u0111\u1ec3 hi\u1ec3u \u0111i\u1ec3m m\u1ea1nh, \u0111i\u1ec3m y\u1ebfu v\u00e0 nhu c\u1ea7u ph\u00e1t tri\u1ec3n c\u1ee7a nh\u00e2n vi\u00ean.<\/span><\/li>\n
                                                                      • Khuy\u1ebfn kh\u00edch nh\u00e2n vi\u00ean h\u1ecdc h\u1ecfi v\u00e0 ph\u00e1t tri\u1ec3n trong m\u00f4i tr\u01b0\u1eddng an to\u00e0n, n\u01a1i h\u1ecd c\u00f3 th\u1ec3 th\u1eed nghi\u1ec7m v\u00e0 s\u00e1ng t\u1ea1o.<\/span><\/li>\n
                                                                      • Cung c\u1ea5p h\u01b0\u1edbng d\u1eabn v\u00e0 h\u1ed7 tr\u1ee3 gi\u00fap nh\u00e2n vi\u00ean x\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau v\u00e0 x\u00e2y d\u1ef1ng k\u1ebf ho\u1ea1ch \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c nh\u1eefng m\u1ee5c ti\u00eau \u0111\u00f3.<\/span><\/li>\n<\/ul>\n

                                                                        T\u00f3m l\u1ea1i, qu\u1ea3n l\u00fd l\u00e0 y\u1ebfu t\u1ed1 then ch\u1ed1t \u0111\u1ec3 duy tr\u00ec s\u1ef1 \u1ed5n \u0111\u1ecbnh v\u00e0 ph\u00e1t tri\u1ec3n c\u1ee7a m\u1ecdi t\u1ed5 ch\u1ee9c. M\u1ed9t nh\u00e0 qu\u1ea3n l\u00fd xu\u1ea5t s\u1eafc kh\u00f4ng ch\u1ec9 bi\u1ebft d\u1eabn d\u1eaft \u0111\u1ed9i ng\u0169 m\u00e0 c\u00f2n t\u1ea1o ra m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c hi\u1ec7u qu\u1ea3, ph\u00e1t huy t\u1ed1i \u0111a ti\u1ec1m n\u0103ng c\u1ee7a nh\u00e2n vi\u00ean. \u0110\u1ec3 th\u00e0nh c\u00f4ng, nh\u00e0 qu\u1ea3n l\u00fd c\u1ea7n trang b\u1ecb \u0111\u1ea7y \u0111\u1ee7 k\u1ef9 n\u0103ng l\u00e3nh \u0111\u1ea1o, giao ti\u1ebfp v\u00e0 ra quy\u1ebft \u0111\u1ecbnh, c\u00f9ng v\u1edbi m\u1ed9t t\u1ea7m nh\u00ecn chi\u1ebfn l\u01b0\u1ee3c r\u00f5 r\u00e0ng.<\/span><\/p>","protected":false},"excerpt":{"rendered":"

                                                                        Qu\u1ea3n l\u00fd l\u00e0 m\u1ed9t kh\u00e1i ni\u1ec7m quan tr\u1ecdng trong m\u1ecdi t\u1ed5 ch\u1ee9c, t\u1eeb doanh nghi\u1ec7p \u0111\u1ebfn c\u00e1c c\u01a1 quan h\u00e0nh ch\u00ednh. Qu\u00e1 tr\u00ecnh qu\u1ea3n l\u00fd kh\u00f4ng ch\u1ec9 \u0111\u01a1n gi\u1ea3n l\u00e0 ch\u1ec9 \u0111\u1ea1o c\u00e1c ho\u1ea1t \u0111\u1ed9ng, m\u00e0 c\u00f2n bao g\u1ed3m vi\u1ec7c l\u1eadp k\u1ebf ho\u1ea1ch, t\u1ed5 ch\u1ee9c, \u0111i\u1ec1u ph\u1ed1i v\u00e0 ki\u1ec3m so\u00e1t ngu\u1ed3n l\u1ef1c \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau chung. M\u1ed9t nh\u00e0 qu\u1ea3n l\u00fd gi\u1ecfi kh\u00f4ng ch\u1ec9 c\u1ea7n c\u00f3 kh\u1ea3 n\u0103ng l\u00e3nh \u0111\u1ea1o m\u00e0 c\u00f2n ph\u1ea3i c\u00f3 k\u1ef9 n\u0103ng chi\u1ebfn l\u01b0\u1ee3c, giao ti\u1ebfp v\u00e0 ra quy\u1ebft \u0111\u1ecbnh hi\u1ec7u qu\u1ea3. C\u00f9ng Arito t\u00ecm hi\u1ec3u th\u00eam nh\u00e9! Qu\u1ea3n l\u00fd l\u00e0 g\u00ec? Qu\u1ea3n l\u00fd l\u00e0\u2026<\/p>","protected":false},"author":9,"featured_media":15021,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13,309],"tags":[],"class_list":["post-15020","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tin-trong-nganh","category-quan-ly-dieu-hanh"],"blocksy_meta":"","_links":{"self":[{"href":"https:\/\/arito.vn\/en\/wp-json\/wp\/v2\/posts\/15020","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/arito.vn\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/arito.vn\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/arito.vn\/en\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/arito.vn\/en\/wp-json\/wp\/v2\/comments?post=15020"}],"version-history":[{"count":2,"href":"https:\/\/arito.vn\/en\/wp-json\/wp\/v2\/posts\/15020\/revisions"}],"predecessor-version":[{"id":15025,"href":"https:\/\/arito.vn\/en\/wp-json\/wp\/v2\/posts\/15020\/revisions\/15025"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/arito.vn\/en\/wp-json\/wp\/v2\/media\/15021"}],"wp:attachment":[{"href":"https:\/\/arito.vn\/en\/wp-json\/wp\/v2\/media?parent=15020"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/arito.vn\/en\/wp-json\/wp\/v2\/categories?post=15020"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/arito.vn\/en\/wp-json\/wp\/v2\/tags?post=15020"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}