{"id":14064,"date":"2024-10-04T22:19:23","date_gmt":"2024-10-04T15:19:23","guid":{"rendered":"https:\/\/arito.vn\/?p=14064"},"modified":"2025-06-16T16:35:04","modified_gmt":"2025-06-16T09:35:04","slug":"quan-ly-don-hang-khai-niem-va-quy-trinh-quan-ly","status":"publish","type":"post","link":"https:\/\/arito.vn\/en\/quan-ly-don-hang-khai-niem-va-quy-trinh-quan-ly\/","title":{"rendered":"Qu\u1ea3n l\u00fd \u0111\u01a1n h\u00e0ng: Kh\u00e1i ni\u1ec7m v\u00e0 quy tr\u00ecnh qu\u1ea3n l\u00fd"},"content":{"rendered":"
Trong b\u1ed1i c\u1ea3nh kinh doanh hi\u1ec7n \u0111\u1ea1i, qu\u1ea3n l\u00fd \u0111\u01a1n h\u00e0ng \u0111\u00f3ng vai tr\u00f2 then ch\u1ed1t trong vi\u1ec7c \u0111\u1ea3m b\u1ea3o s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 duy tr\u00ec uy t\u00edn c\u1ee7a shop. Qu\u1ea3n l\u00fd \u0111\u01a1n h\u00e0ng<\/a><\/strong> kh\u00f4ng ch\u1ec9 \u0111\u01a1n thu\u1ea7n l\u00e0 vi\u1ec7c ti\u1ebfp nh\u1eadn v\u00e0 x\u1eed l\u00fd \u0111\u01a1n h\u00e0ng, m\u00e0 c\u00f2n bao g\u1ed3m c\u1ea3 d\u1ecbch v\u1ee5 h\u1eadu m\u00e3i, \u0111\u1ea3m b\u1ea3o m\u1ecdi y\u1ebfu t\u1ed1 nh\u01b0 gi\u00e1 c\u1ea3, s\u1ed1 l\u01b0\u1ee3ng, m\u1eabu m\u00e3, ch\u1ea5t l\u01b0\u1ee3ng, v\u00e0 th\u1eddi gian giao h\u00e0ng \u0111\u1ec1u tu\u00e2n th\u1ee7 \u0111\u00fang c\u00e1c th\u1ecfa thu\u1eadn ban \u0111\u1ea7u. M\u1ed9t quy tr\u00ecnh qu\u1ea3n l\u00fd \u0111\u01a1n h\u00e0ng hi\u1ec7u qu\u1ea3 gi\u00fap shop kh\u00f4ng ch\u1ec9 \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng m\u00e0 c\u00f2n t\u1ed1i \u01b0u h\u00f3a ho\u1ea1t \u0111\u1ed9ng kinh doanh, t\u1eeb \u0111\u00f3 n\u00e2ng cao uy t\u00edn v\u00e0 danh ti\u1ebfng tr\u00ean th\u1ecb tr\u01b0\u1eddng. C\u00f9ng Arito<\/a><\/strong> t\u00ecm hi\u1ec3u ngay!<\/span><\/p>\n Qu\u1ea3n l\u00fd \u0111\u01a1n h\u00e0ng l\u00e0 quy tr\u00ecnh to\u00e0n di\u1ec7n, t\u1eeb vi\u1ec7c ti\u1ebfp nh\u1eadn th\u00f4ng tin \u0111\u1eb7t h\u00e0ng, x\u1eed l\u00fd v\u00e0 giao s\u1ea3n ph\u1ea9m \u0111\u1ebfn tay kh\u00e1ch h\u00e0ng, bao g\u1ed3m c\u1ea3 d\u1ecbch v\u1ee5 h\u1eadu m\u00e3i. Shop x\u00e2y d\u1ef1ng quy tr\u00ecnh n\u00e0y \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o m\u1ecdi y\u1ebfu t\u1ed1 nh\u01b0 gi\u00e1 c\u1ea3, s\u1ed1 l\u01b0\u1ee3ng, m\u1eabu m\u00e3, ch\u1ea5t l\u01b0\u1ee3ng, v\u00e0 th\u1eddi gian giao h\u00e0ng \u0111\u1ec1u tu\u00e2n th\u1ee7 \u0111\u00fang c\u00e1c th\u1ecfa thu\u1eadn ban \u0111\u1ea7u. Nh\u1edd \u0111\u00f3, kh\u00e1ch h\u00e0ng kh\u00f4ng ch\u1ec9 h\u00e0i l\u00f2ng v\u1edbi s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 m\u00e0 c\u00f2n g\u00f3p ph\u1ea7n c\u1ee7ng c\u1ed1 uy t\u00edn v\u00e0 danh ti\u1ebfng cho shop.<\/span><\/p>\n Quy tr\u00ecnh qu\u1ea3n l\u00fd v\u00e0 x\u1eed l\u00fd \u0111\u01a1n h\u00e0ng c\u00f3 th\u1ec3 kh\u00e1c nhau t\u00f9y theo \u0111\u1eb7c th\u00f9 kinh doanh c\u1ee7a t\u1eebng shop, nh\u01b0ng th\u00f4ng th\u01b0\u1eddng s\u1ebd bao g\u1ed3m 4 b\u01b0\u1edbc c\u01a1 b\u1ea3n nh\u01b0 sau:<\/span><\/p>\n Giai \u0111o\u1ea1n \u0111\u1ea7u ti\u00ean b\u1eaft \u0111\u1ea7u khi kh\u00e1ch h\u00e0ng ho\u00e0n t\u1ea5t \u0111\u1eb7t h\u00e0ng v\u00e0 l\u1ef1a ch\u1ecdn h\u00ecnh th\u1ee9c thanh to\u00e1n tr\u00ean c\u00e1c k\u00eanh b\u00e1n h\u00e0ng nh\u01b0 website, s\u00e0n th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed, ho\u1eb7c qua \u0111i\u1ec7n tho\u1ea1i.<\/span><\/p>\n Sau khi nh\u1eadn \u0111\u01b0\u1ee3c th\u00f4ng tin \u0111\u1eb7t h\u00e0ng, shop s\u1ebd x\u00e1c nh\u1eadn \u0111\u01a1n h\u00e0ng v\u00e0 th\u00f4ng b\u00e1o cho kh\u00e1ch qua c\u00e1c ph\u01b0\u01a1ng ti\u1ec7n nh\u01b0 email, website, ho\u1eb7c \u0111i\u1ec7n tho\u1ea1i. V\u00ed d\u1ee5, khi kh\u00e1ch h\u00e0ng \u0111\u1eb7t tr\u00ean website, h\u1ecd s\u1ebd nh\u1eadn \u0111\u01b0\u1ee3c x\u00e1c nh\u1eadn \u0111\u1eb7t h\u00e0ng th\u00e0nh c\u00f4ng qua email \u0111\u00e3 \u0111\u0103ng k\u00fd, \u0111\u1ed3ng th\u1eddi to\u00e0n b\u1ed9 th\u00f4ng tin \u0111\u01a1n h\u00e0ng s\u1ebd \u0111\u01b0\u1ee3c l\u01b0u tr\u1eef trong h\u1ec7 th\u1ed1ng.<\/span><\/p>\n Qu\u00e1 tr\u00ecnh n\u00e0y g\u1ed3m hai giai \u0111o\u1ea1n ch\u00ednh:<\/span><\/p>\n \u0110\u00e2y l\u00e0 b\u01b0\u1edbc cu\u1ed1i c\u00f9ng nh\u01b0ng r\u1ea5t quan tr\u1ecdng. Shop s\u1ebd li\u00ean h\u1ec7 \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng v\u1edbi s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5. N\u1ebfu c\u00f3 nhu c\u1ea7u \u0111\u1ed5i tr\u1ea3, quy tr\u00ecnh c\u1eadp nh\u1eadt th\u00f4ng tin kho b\u00e3i v\u00e0 xu\u1ea5t – nh\u1eadp h\u00e0ng s\u1ebd \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n \u0111\u1ec3 \u0111\u00e1p \u1ee9ng y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng.<\/span><\/p>\n \u0110\u1ec3 n\u00e2ng cao hi\u1ec7u qu\u1ea3 qu\u1ea3n l\u00fd h\u00e0ng h\u00f3a, shop c\u1ea7n ch\u00fa \u00fd c\u00e1c y\u1ebfu t\u1ed1 sau:<\/span><\/p>\n T\u1ed3n kho l\u00e0 y\u1ebfu t\u1ed1 then ch\u1ed1t trong qu\u1ea3n l\u00fd v\u1eadn \u0111\u01a1n, gi\u00fap \u0111\u00e1nh gi\u00e1 t\u00ecnh h\u00ecnh kinh doanh c\u1ee7a shop. Do \u0111\u00f3, shop c\u1ea7n ki\u1ec3m kho th\u01b0\u1eddng xuy\u00ean v\u00e0 c\u1eadp nh\u1eadt ch\u00ednh x\u00e1c l\u00ean h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd \u0111\u1ec3 gi\u1ea3m thi\u1ec3u sai l\u1ec7ch. \u0110\u1ed3ng th\u1eddi, shop n\u00ean \u0111\u1ed3ng b\u1ed9 th\u00f4ng tin t\u1ed3n kho tr\u00ean c\u00e1c n\u1ec1n t\u1ea3ng b\u00e1n h\u00e0ng kh\u00e1c nhau \u0111\u1ec3 tr\u00e1nh t\u00ecnh tr\u1ea1ng thi\u1ebfu h\u00e0ng cung \u1ee9ng cho kh\u00e1ch.<\/span><\/p>\n Ph\u00e2n lo\u1ea1i \u0111\u01a1n h\u00e0ng hi\u1ec7u qu\u1ea3 gi\u00fap \u0111\u1ea3m b\u1ea3o ti\u1ebfn \u0111\u1ed9 x\u1eed l\u00fd v\u00e0 giao h\u00e0ng \u0111\u00fang h\u1eb9n. Giao h\u00e0ng ch\u1eadm tr\u1ec5 c\u00f3 th\u1ec3 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn uy t\u00edn c\u1ee7a shop. V\u00ec v\u1eady, shop c\u1ea7n ph\u00e2n lo\u1ea1i \u0111\u01a1n h\u00e0ng \u0111\u1ec3 quy tr\u00ecnh x\u1eed l\u00fd v\u00e0 v\u1eadn chuy\u1ec3n di\u1ec5n ra nhanh ch\u00f3ng nh\u1ea5t.<\/span><\/p>\n Tham kh\u1ea3o: Delay giao h\u00e0ng l\u00e0 g\u00ec? C\u00e1ch x\u1eed l\u00fd khi b\u00e1o delay giao h\u00e0ng<\/span><\/i><\/p>\n Sau khi x\u00e1c nh\u1eadn \u0111\u01a1n h\u00e0ng, shop ti\u1ebfn h\u00e0nh \u0111\u00f3ng g\u00f3i v\u00e0 giao cho \u0111\u01a1n v\u1ecb v\u1eadn chuy\u1ec3n. Ng\u01b0\u1eddi b\u00e1n c\u1ea7n ki\u1ec3m tra ch\u00ednh x\u00e1c th\u00f4ng tin nh\u01b0 th\u1eddi gian giao h\u00e0ng d\u1ef1 ki\u1ebfn. Shop c\u0169ng n\u00ean theo d\u00f5i t\u00ecnh tr\u1ea1ng \u0111\u01a1n h\u00e0ng th\u01b0\u1eddng xuy\u00ean \u0111\u1ec3 tr\u00e1nh l\u1ea1c \u0111\u01a1n ho\u1eb7c giao h\u00e0ng tr\u1ec5. \u0110\u1ec3 \u0111\u1ea3m b\u1ea3o h\u00e0ng h\u00f3a \u0111\u1ebfn tay kh\u00e1ch \u0111\u00fang th\u1eddi \u0111i\u1ec3m v\u00e0 h\u1ea1n ch\u1ebf h\u01b0 h\u1ea1i, shop n\u00ean ch\u1ecdn \u0111\u01a1n v\u1ecb v\u1eadn chuy\u1ec3n uy t\u00edn v\u00e0 chuy\u00ean nghi\u1ec7p.<\/span><\/p>\n Nh\u1edd v\u00e0o s\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a c\u00f4ng ngh\u1ec7 4.0, c\u00e1c shop hi\u1ec7n nay th\u01b0\u1eddng \u01b0u ti\u00ean qu\u1ea3n l\u00fd \u0111\u01a1n h\u00e0ng th\u00f4ng qua c\u00f4ng c\u1ee5 Excel ho\u1eb7c c\u00e1c \u1ee9ng d\u1ee5ng th\u00f4ng minh. M\u1ed7i ph\u01b0\u01a1ng th\u1ee9c qu\u1ea3n l\u00fd \u0111\u1ec1u c\u00f3 nh\u1eefng \u01b0u v\u00e0 nh\u01b0\u1ee3c \u0111i\u1ec3m ri\u00eang, ph\u00f9 h\u1ee3p v\u1edbi \u0111\u1eb7c th\u00f9 kinh doanh c\u1ee7a t\u1eebng shop. C\u1ee5 th\u1ec3:<\/span><\/p>\n1. Qu\u1ea3n l\u00fd \u0111\u01a1n h\u00e0ng l\u00e0 g\u00ec?\u00a0<\/b><\/h2>\n
<\/p>\n2. Quy tr\u00ecnh qu\u1ea3n l\u00fd \u0111\u01a1n h\u00e0ng t\u1ed1i \u01b0u<\/b><\/h2>\n
<\/p>\nB\u01b0\u1edbc 1: Ti\u1ebfp nh\u1eadn \u0111\u01a1n h\u00e0ng<\/b><\/h3>\n
B\u01b0\u1edbc 2: X\u00e1c nh\u1eadn \u0111\u01a1n h\u00e0ng<\/b><\/h3>\n
B\u01b0\u1edbc 3: X\u1eed l\u00fd v\u00e0 ho\u00e0n t\u1ea5t \u0111\u01a1n h\u00e0ng<\/b><\/h3>\n
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\n<\/b>Nh\u00e2n vi\u00ean s\u1ebd l\u1ea5y h\u00e0ng t\u1eeb kho, ti\u1ebfn h\u00e0nh \u0111\u00f3ng g\u00f3i v\u00e0 l\u1eadp phi\u1ebfu xu\u1ea5t kho \u0111\u1ec3 giao cho b\u1ed9 ph\u1eadn v\u1eadn chuy\u1ec3n. Vi\u1ec7c ph\u00e2n lo\u1ea1i h\u00e0ng h\u00f3a theo m\u00e0u s\u1eafc, k\u00edch th\u01b0\u1edbc, ch\u1ee7ng lo\u1ea1i s\u1ebd gi\u00fap ti\u1ebft ki\u1ec7m th\u1eddi gian l\u1ea5y h\u00e0ng v\u00e0 chu\u1ea9n b\u1ecb.<\/span><\/li>\n
\n<\/b>Sau khi \u0111\u00f3ng g\u00f3i, h\u00e0ng s\u1ebd \u0111\u01b0\u1ee3c chuy\u1ec3n \u0111\u1ebfn b\u1ed9 ph\u1eadn shipper c\u1ee7a shop ho\u1eb7c \u0111\u01a1n v\u1ecb v\u1eadn chuy\u1ec3n \u0111\u1ed1i t\u00e1c. Shop c\u1ea7n l\u1eadp h\u00f3a \u0111\u01a1n, d\u00e1n nh\u00e3n v\u1eadn chuy\u1ec3n, v\u00e0 c\u1eadp nh\u1eadt th\u00f4ng tin t\u00ecnh tr\u1ea1ng \u0111\u01a1n h\u00e0ng l\u00ean website ho\u1eb7c qua email cho kh\u00e1ch h\u00e0ng t\u00f9y theo ph\u01b0\u01a1ng th\u1ee9c \u0111\u1eb7t h\u00e0ng c\u1ee7a h\u1ecd.<\/span><\/li>\n<\/ul>\nB\u01b0\u1edbc 4: D\u1ecbch v\u1ee5 h\u1eadu m\u00e3i<\/b><\/h3>\n
3.\u00a0 Nh\u1eefng l\u01b0u \u00fd \u0111\u1ec3 qu\u1ea3n l\u00fd \u0111\u01a1n h\u00e0ng hi\u1ec7u qu\u1ea3 h\u01a1n<\/b><\/h2>\n
3.1. Qu\u1ea3n l\u00fd t\u1ed3n kho<\/b><\/h3>\n
3.2. Ph\u00e2n lo\u1ea1i \u0111\u01a1n h\u00e0ng<\/b><\/h3>\n
3.3. Qu\u1ea3n l\u00fd v\u1eadn chuy\u1ec3n<\/b><\/h3>\n
4. Nh\u1eefng c\u00e1ch gi\u00fap qu\u1ea3n l\u00fd \u0111\u01a1n h\u00e0ng hi\u1ec7u qu\u1ea3<\/b><\/h2>\n
\n\n
\n \n So s\u00e1nh<\/b><\/h3>\n<\/td>\n
\n Qu\u1ea3n l\u00fd \u0111\u01a1n h\u00e0ng tr\u00ean Excel<\/b><\/h3>\n<\/td>\n
\n Qu\u1ea3n l\u00fd \u0111\u01a1n h\u00e0ng tr\u00ean \u1ee9ng d\u1ee5ng<\/b><\/h3>\n<\/td>\n<\/tr>\n
\n M\u00f4 t\u1ea3<\/b><\/td>\n Shop t\u1ea1o c\u00e1c file Excel \u0111\u1ec3 qu\u1ea3n l\u00fd tr\u1ea1ng th\u00e1i \u0111\u01a1n h\u00e0ng, \u0111\u01a1n h\u00e0ng ph\u00e1t sinh, v\u00e0 b\u00e1o c\u00e1o \u0111\u1ecbnh k\u1ef3 v\u1edbi c\u00e1c h\u00e0m t\u00ednh to\u00e1n. H\u00e0ng ng\u00e0y, shop nh\u1eadp ch\u00ednh x\u00e1c v\u00e0 k\u1ecbp th\u1eddi th\u00f4ng tin li\u00ean quan \u0111\u1ebfn \u0111\u01a1n h\u00e0ng \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o t\u00ednh ch\u00ednh x\u00e1c v\u00e0 \u0111\u1ed1i chi\u1ebfu \u0111\u1ecbnh k\u1ef3.<\/span><\/td>\n C\u00e1c \u1ee9ng d\u1ee5ng cung c\u1ea5p s\u1eb5n c\u00e1c t\u00ednh n\u0103ng qu\u1ea3n l\u00fd v\u00e0 x\u1eed l\u00fd \u0111\u01a1n h\u00e0ng, cho ph\u00e9p shop c\u1eadp nh\u1eadt d\u1eef li\u1ec7u v\u00e0 ki\u1ec3m tra b\u00e1o c\u00e1o t\u1ef1 \u0111\u1ed9ng theo t\u1eebng th\u1eddi \u0111i\u1ec3m.<\/span><\/td>\n<\/tr>\n \n \u01afu \u0111i\u1ec3m<\/b><\/td>\n \n \n
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\n Nh\u01b0\u1ee3c \u0111i\u1ec3m<\/span><\/td>\n \n \n
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5. Gi\u1edbi thi\u1ec7u ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd \u0111\u01a1n h\u00e0ng Arito Solutions<\/b><\/h2>\n