{"id":12329,"date":"2026-06-11T22:39:11","date_gmt":"2026-06-11T15:39:11","guid":{"rendered":"https:\/\/arito.vn\/?p=12329"},"modified":"2026-09-19T12:39:04","modified_gmt":"2026-09-19T05:39:04","slug":"so-sanh-erp-va-crm","status":"publish","type":"post","link":"https:\/\/arito.vn\/en\/so-sanh-erp-va-crm\/","title":{"rendered":"So s\u00e1nh ERP v\u00e0 CRM: kh\u00e1c nhau \u1edf \u0111\u00e2u v\u00e0 n\u00ean tri\u1ec3n khai c\u00e1i n\u00e0o tr\u01b0\u1edbc"},"content":{"rendered":"<p class=\"p1\">Ph\u1ea7n l\u1edbn doanh nghi\u1ec7p kh\u00f4ng ph\u1ea3i ch\u1ecdn gi\u1eefa ERP v\u00e0 CRM. H\u1ecd c\u1ea7n c\u1ea3 hai, v\u00e0 c\u00e2u h\u1ecfi th\u1eadt l\u00e0 l\u00e0m c\u00e1i n\u00e0o tr\u01b0\u1edbc, r\u1ed3i hai h\u1ec7 th\u1ed1ng n\u00f3i chuy\u1ec7n v\u1edbi nhau th\u1ebf n\u00e0o.<\/p>\n<p class=\"p1\">B\u00e0i vi\u1ebft so s\u00e1nh hai lo\u1ea1i h\u1ec7 th\u1ed1ng theo 10 ti\u00eau ch\u00ed v\u00e0 \u0111\u01b0a ra khung quy\u1ebft \u0111\u1ecbnh theo t\u1eebng t\u00ecnh hu\u1ed1ng.<\/p>\n<h2 class=\"p2\">ERP v\u00e0 CRM l\u00e0 g\u00ec<\/h2>\n<table class=\"t1\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr>\n<td class=\"td1\" valign=\"top\"><\/td>\n<td class=\"td1\" valign=\"top\">\n<p class=\"p4\">ERP<\/p>\n<\/td>\n<td class=\"td1\" valign=\"top\">\n<p class=\"p4\">CRM<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td class=\"td2\" valign=\"top\">\n<p class=\"p4\">T\u00ean \u0111\u1ea7y \u0111\u1ee7<\/p>\n<\/td>\n<td class=\"td2\" valign=\"top\">\n<p class=\"p4\">Enterprise Resource Planning<\/p>\n<\/td>\n<td class=\"td2\" valign=\"top\">\n<p class=\"p4\">Customer Relationship Management<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td class=\"td2\" valign=\"top\">\n<p class=\"p4\">Tr\u1ecdng t\u00e2m<\/p>\n<\/td>\n<td class=\"td2\" valign=\"top\">\n<p class=\"p4\">Qu\u1ea3n tr\u1ecb ngu\u1ed3n l\u1ef1c n\u1ed9i b\u1ed9<\/p>\n<\/td>\n<td class=\"td2\" valign=\"top\">\n<p class=\"p4\">Qu\u1ea3n l\u00fd quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td class=\"td3\" valign=\"top\">\n<p class=\"p4\">C\u00e2u h\u1ecfi tr\u1ea3 l\u1eddi<\/p>\n<\/td>\n<td class=\"td3\" valign=\"top\">\n<p class=\"p4\">Doanh nghi\u1ec7p \u0111ang c\u00f3 g\u00ec, ti\u00eau g\u00ec, l\u00e3i l\u1ed7 ra sao<\/p>\n<\/td>\n<td class=\"td3\" valign=\"top\">\n<p class=\"p4\">Kh\u00e1ch h\u00e0ng l\u00e0 ai, \u0111ang \u1edf \u0111\u00e2u trong quy tr\u00ecnh b\u00e1n, c\u1ea7n ch\u0103m s\u00f3c g\u00ec<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p class=\"p1\"><b>C\u00e1ch h\u00ecnh dung \u0111\u01a1n gi\u1ea3n:<\/b> CRM lo ph\u1ea7n tr\u01b0\u1edbc khi c\u00f3 \u0111\u01a1n h\u00e0ng, ERP lo ph\u1ea7n sau khi c\u00f3 \u0111\u01a1n h\u00e0ng. Ranh gi\u1edbi gi\u1eefa hai b\u00ean ch\u00ednh l\u00e0 th\u1eddi \u0111i\u1ec3m ch\u1ed1t \u0111\u01a1n.<\/p>\n<p class=\"p5\"><span class=\"s1\">Chi ti\u1ebft t\u1eebng h\u1ec7 th\u1ed1ng c\u00f3 trong b\u00e0i <a href=\"https:\/\/arito.vn\/en\/erp-la-gi\/\"><span class=\"s2\">ERP l\u00e0 g\u00ec<\/span><\/a> and <a href=\"https:\/\/arito.vn\/en\/phan-mem-crm-quan-ly-thong-tin-du-lieu-khach-hang-hieu-qua\/\"><span class=\"s2\">ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd th\u00f4ng tin d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng<\/span><\/a>.<\/span><\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter size-full wp-image-12330\" src=\"https:\/\/arito.vn\/wp-content\/uploads\/2024\/06\/Screenshot-2024-06-11-at-22.35.37.png\" alt=\"So s\u00e1nh ERP v\u00e0 CRM\" width=\"1494\" height=\"844\" srcset=\"https:\/\/arito.vn\/wp-content\/uploads\/2024\/06\/Screenshot-2024-06-11-at-22.35.37.png 1494w, https:\/\/arito.vn\/wp-content\/uploads\/2024\/06\/Screenshot-2024-06-11-at-22.35.37-18x10.png 18w\" sizes=\"(max-width: 1494px) 100vw, 1494px\" \/><\/p>\n<h2 class=\"p1\">B\u1ea3ng so s\u00e1nh 10 ti\u00eau ch\u00ed<\/h2>\n<table class=\"t1\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr>\n<td class=\"td1\" valign=\"top\">\n<p class=\"p2\">#<\/p>\n<\/td>\n<td class=\"td1\" valign=\"top\">\n<p class=\"p2\">Ti\u00eau ch\u00ed<\/p>\n<\/td>\n<td class=\"td1\" valign=\"top\">\n<p class=\"p2\">ERP<\/p>\n<\/td>\n<td class=\"td1\" valign=\"top\">\n<p class=\"p2\">CRM<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td class=\"td2\" valign=\"top\">\n<p class=\"p2\">1<\/p>\n<\/td>\n<td class=\"td2\" valign=\"top\">\n<p class=\"p2\">Ph\u1ea1m vi<\/p>\n<\/td>\n<td class=\"td2\" valign=\"top\">\n<p class=\"p2\">T\u00e0i ch\u00ednh k\u1ebf to\u00e1n, mua h\u00e0ng, kho, s\u1ea3n xu\u1ea5t, nh\u00e2n s\u1ef1, b\u00e1n h\u00e0ng<\/p>\n<\/td>\n<td class=\"td2\" valign=\"top\">\n<p class=\"p2\">Kh\u00e1ch h\u00e0ng, c\u01a1 h\u1ed9i b\u00e1n, ch\u0103m s\u00f3c sau b\u00e1n, marketing<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td class=\"td3\" valign=\"top\">\n<p class=\"p2\">2<\/p>\n<\/td>\n<td class=\"td3\" valign=\"top\">\n<p class=\"p2\">Ng\u01b0\u1eddi d\u00f9ng ch\u00ednh<\/p>\n<\/td>\n<td class=\"td3\" valign=\"top\">\n<p class=\"p2\">K\u1ebf to\u00e1n, kho, mua h\u00e0ng, s\u1ea3n xu\u1ea5t, ban gi\u00e1m \u0111\u1ed1c<\/p>\n<\/td>\n<td class=\"td3\" valign=\"top\">\n<p class=\"p2\">Kinh doanh, marketing, ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td class=\"td4\" valign=\"top\">\n<p class=\"p2\">3<\/p>\n<\/td>\n<td class=\"td4\" valign=\"top\">\n<p class=\"p2\">D\u1eef li\u1ec7u trung t\u00e2m<\/p>\n<\/td>\n<td class=\"td4\" valign=\"top\">\n<p class=\"p2\">Giao d\u1ecbch v\u00e0 s\u1ed1 d\u01b0<\/p>\n<\/td>\n<td class=\"td4\" valign=\"top\">\n<p class=\"p2\">Kh\u00e1ch h\u00e0ng v\u00e0 t\u01b0\u01a1ng t\u00e1c<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td class=\"td2\" valign=\"top\">\n<p class=\"p2\">4<\/p>\n<\/td>\n<td class=\"td2\" valign=\"top\">\n<p class=\"p2\">C\u00e2u h\u1ecfi tr\u1ea3 l\u1eddi<\/p>\n<\/td>\n<td class=\"td2\" valign=\"top\">\n<p class=\"p2\">L\u00e3i l\u1ed7 bao nhi\u00eau, c\u00f2n bao nhi\u00eau h\u00e0ng, n\u1ee3 ai bao nhi\u00eau<\/p>\n<\/td>\n<td class=\"td2\" valign=\"top\">\n<p class=\"p2\">Kh\u00e1ch n\u00e0o s\u1eafp ch\u1ed1t, kh\u00e1ch n\u00e0o c\u1ea7n ch\u0103m, ngu\u1ed3n kh\u00e1ch t\u1eeb \u0111\u00e2u<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td class=\"td3\" valign=\"top\">\n<p class=\"p2\">5<\/p>\n<\/td>\n<td class=\"td3\" valign=\"top\">\n<p class=\"p2\"><b>Y\u00eau c\u1ea7u tu\u00e2n th\u1ee7 ph\u00e1p lu\u1eadt<\/b><b><\/b><\/p>\n<\/td>\n<td class=\"td3\" valign=\"top\">\n<p class=\"p2\"><b>Cao.<\/b> Ph\u1ea3i theo ch\u1ebf \u0111\u1ed9 k\u1ebf to\u00e1n Vi\u1ec7t Nam, h\u00f3a \u0111\u01a1n \u0111i\u1ec7n t\u1eed<\/p>\n<\/td>\n<td class=\"td3\" valign=\"top\">\n<p class=\"p2\"><b>Th\u1ea5p<\/b> v\u1ec1 k\u1ebf to\u00e1n, nh\u01b0ng c\u00f3 ngh\u0129a v\u1ee5 v\u1ec1 d\u1eef li\u1ec7u c\u00e1 nh\u00e2n<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td class=\"td5\" valign=\"top\">\n<p class=\"p2\">6<\/p>\n<\/td>\n<td class=\"td5\" valign=\"top\">\n<p class=\"p2\">Th\u1eddi gian tri\u1ec3n khai<\/p>\n<\/td>\n<td class=\"td5\" valign=\"top\">\n<p class=\"p2\">D\u00e0i h\u01a1n, th\u01b0\u1eddng v\u00e0i th\u00e1ng \u0111\u1ebfn h\u01a1n m\u1ed9t n\u0103m<\/p>\n<\/td>\n<td class=\"td5\" valign=\"top\">\n<p class=\"p2\">Ng\u1eafn h\u01a1n, th\u01b0\u1eddng v\u00e0i tu\u1ea7n \u0111\u1ebfn v\u00e0i th\u00e1ng<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td class=\"td5\" valign=\"top\">\n<p class=\"p2\">7<\/p>\n<\/td>\n<td class=\"td5\" valign=\"top\">\n<p class=\"p2\">M\u1ee9c \u0111\u1ed9 \u1ea3nh h\u01b0\u1edfng khi \u0111\u1ed5i quy tr\u00ecnh<\/p>\n<\/td>\n<td class=\"td5\" valign=\"top\">\n<p class=\"p2\">Cao, ch\u1ea1m nhi\u1ec1u ph\u00f2ng ban<\/p>\n<\/td>\n<td class=\"td5\" valign=\"top\">\n<p class=\"p2\">Th\u1ea5p h\u01a1n, ch\u1ee7 y\u1ebfu \u1edf b\u1ed9 ph\u1eadn kinh doanh<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td class=\"td4\" valign=\"top\">\n<p class=\"p2\">8<\/p>\n<\/td>\n<td class=\"td4\" valign=\"top\">\n<p class=\"p2\">Chi ph\u00ed t\u01b0\u01a1ng \u0111\u1ed1i<\/p>\n<\/td>\n<td class=\"td4\" valign=\"top\">\n<p class=\"p2\">Cao h\u01a1n<\/p>\n<\/td>\n<td class=\"td4\" valign=\"top\">\n<p class=\"p2\">Th\u1ea5p h\u01a1n<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td class=\"td5\" valign=\"top\">\n<p class=\"p2\">9<\/p>\n<\/td>\n<td class=\"td5\" valign=\"top\">\n<p class=\"p2\">H\u1eadu qu\u1ea3 n\u1ebfu d\u00f9ng sai<\/p>\n<\/td>\n<td class=\"td5\" valign=\"top\">\n<p class=\"p2\">Sai s\u1ed1 li\u1ec7u k\u1ebf to\u00e1n, r\u1ee7i ro v\u1ec1 thu\u1ebf<\/p>\n<\/td>\n<td class=\"td5\" valign=\"top\">\n<p class=\"p2\">M\u1ea5t c\u01a1 h\u1ed9i b\u00e1n, d\u1eef li\u1ec7u kh\u00e1ch r\u1eddi r\u1ea1c<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td class=\"td3\" valign=\"top\">\n<p class=\"p2\">10<\/p>\n<\/td>\n<td class=\"td3\" valign=\"top\">\n<p class=\"p2\">\u0110o hi\u1ec7u qu\u1ea3 b\u1eb1ng g\u00ec<\/p>\n<\/td>\n<td class=\"td3\" valign=\"top\">\n<p class=\"p2\">S\u1ed1 ng\u00e0y \u0111\u00f3ng s\u1ed5, chu k\u1ef3 ti\u1ec1n m\u1eb7t, \u0111\u1ed9 ch\u00ednh x\u00e1c t\u1ed3n kho<\/p>\n<\/td>\n<td class=\"td3\" valign=\"top\">\n<p class=\"p2\">T\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i, th\u1eddi gian ch\u1ed1t \u0111\u01a1n, t\u1ef7 l\u1ec7 gi\u1eef kh\u00e1ch<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p class=\"p3\"><b>Ti\u00eau ch\u00ed s\u1ed1 5 l\u00e0 ti\u00eau ch\u00ed quy\u1ebft \u0111\u1ecbnh nh\u1ea5t t\u1ea1i Vi\u1ec7t Nam v\u00e0 b\u1ea3n c\u0169 kh\u00f4ng c\u00f3.<\/b><b><\/b><\/p>\n<p class=\"p3\">H\u1ec7 th\u1ed1ng CRM ch\u1ec9 qu\u1ea3n l\u00fd quan h\u1ec7 kh\u00e1ch h\u00e0ng, kh\u00f4ng ph\u00e1t sinh ngh\u0129a v\u1ee5 v\u1ec1 ch\u1ebf \u0111\u1ed9 k\u1ebf to\u00e1n. Doanh nghi\u1ec7p d\u00f9ng CRM n\u01b0\u1edbc ngo\u00e0i kh\u00f4ng g\u1eb7p v\u1ea5n \u0111\u1ec1 g\u00ec v\u1ec1 tu\u00e2n th\u1ee7.<\/p>\n<p class=\"p3\">H\u1ec7 th\u1ed1ng ERP th\u00ec kh\u00e1c. Ph\u00e2n h\u1ec7 t\u00e0i ch\u00ednh k\u1ebf to\u00e1n ph\u1ea3i theo <b>Th\u00f4ng t\u01b0 99\/2025\/TT-BTC<\/b> \u00e1p d\u1ee5ng t\u1eeb 01\/01\/2026, ho\u1eb7c Th\u00f4ng t\u01b0 133\/2016 v\u1edbi doanh nghi\u1ec7p nh\u1ecf v\u00e0 v\u1eeba, v\u00e0 ph\u1ea3i k\u1ebft n\u1ed1i \u0111\u01b0\u1ee3c h\u00f3a \u0111\u01a1n \u0111i\u1ec7n t\u1eed theo <b>Ngh\u1ecb \u0111\u1ecbnh 254\/2026\/N\u0110-CP<\/b> \u00e1p d\u1ee5ng t\u1eeb 01\/7\/2026.<\/p>\n<p class=\"p3\">\u0110\u00e2y l\u00e0 l\u00fd do ERP n\u01b0\u1edbc ngo\u00e0i c\u1ea7n b\u1ea3n \u0111\u1ecba h\u00f3a qua \u0111\u1ed1i t\u00e1c, c\u00f2n CRM n\u01b0\u1edbc ngo\u00e0i th\u00ec d\u00f9ng th\u1eb3ng \u0111\u01b0\u1ee3c. Chi ti\u1ebft \u1edf b\u00e0i <a href=\"https:\/\/arito.vn\/en\/phan-mem-quan-ly-tai-chinh-doanh-nghiep-tot-nhat\/\"><span class=\"s1\">ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd t\u00e0i ch\u00ednh doanh nghi\u1ec7p<\/span><\/a>.<\/p>\n<h2 class=\"p4\">Ba m\u00f4 h\u00ecnh k\u1ebft h\u1ee3p<\/h2>\n<p class=\"p3\">\u0110\u00e2y l\u00e0 ph\u1ea7n thay cho c\u00e2u h\u1ecfi sai \u201cch\u1ecdn c\u00e1i n\u00e0o\u201d.<\/p>\n<table class=\"t1\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr>\n<td class=\"td6\" valign=\"top\">\n<p class=\"p2\">M\u00f4 h\u00ecnh<\/p>\n<\/td>\n<td class=\"td6\" valign=\"top\">\n<p class=\"p2\">C\u00e1ch ho\u1ea1t \u0111\u1ed9ng<\/p>\n<\/td>\n<td class=\"td6\" valign=\"top\">\n<p class=\"p2\">Ph\u00f9 h\u1ee3p khi<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td class=\"td7\" valign=\"top\">\n<p class=\"p2\"><b>1. Hai h\u1ec7 th\u1ed1ng r\u1eddi, c\u00f3 t\u00edch h\u1ee3p<\/b><b><\/b><\/p>\n<\/td>\n<td class=\"td7\" valign=\"top\">\n<p class=\"p2\">CRM ri\u00eang, ERP ri\u00eang, n\u1ed1i v\u1edbi nhau qua giao di\u1ec7n l\u1eadp tr\u00ecnh<\/p>\n<\/td>\n<td class=\"td7\" valign=\"top\">\n<p class=\"p2\">\u0110\u00e3 c\u00f3 s\u1eb5n m\u1ed9t trong hai v\u00e0 kh\u00f4ng mu\u1ed1n thay, ho\u1eb7c nhu c\u1ea7u CRM r\u1ea5t \u0111\u1eb7c th\u00f9<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td class=\"td7\" valign=\"top\">\n<p class=\"p2\"><b>2. CRM n\u1eb1m trong ERP<\/b><b><\/b><\/p>\n<\/td>\n<td class=\"td7\" valign=\"top\">\n<p class=\"p2\">Ph\u00e2n h\u1ec7 quan h\u1ec7 kh\u00e1ch h\u00e0ng d\u00f9ng chung n\u1ec1n d\u1eef li\u1ec7u v\u1edbi k\u1ebf to\u00e1n, kho, b\u00e1n h\u00e0ng<\/p>\n<\/td>\n<td class=\"td7\" valign=\"top\">\n<p class=\"p2\">Mu\u1ed1n m\u1ed9t ngu\u1ed3n d\u1eef li\u1ec7u duy nh\u1ea5t, nhu c\u1ea7u CRM \u1edf m\u1ee9c ti\u00eau chu\u1ea9n<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td class=\"td8\" valign=\"top\">\n<p class=\"p2\"><b>3. H\u1ec7 th\u1ed1ng lai<\/b><b><\/b><\/p>\n<\/td>\n<td class=\"td8\" valign=\"top\">\n<p class=\"p2\">ERP l\u00e0m l\u00f5i, th\u00eam c\u00f4ng c\u1ee5 chuy\u00ean bi\u1ec7t cho m\u1ed9t ph\u1ea7n c\u1ee7a CRM nh\u01b0 marketing t\u1ef1 \u0111\u1ed9ng<\/p>\n<\/td>\n<td class=\"td8\" valign=\"top\">\n<p class=\"p2\">Nhu c\u1ea7u marketing ph\u1ee9c t\u1ea1p, ph\u1ea7n b\u00e1n h\u00e0ng v\u1eabn n\u1eb1m trong ERP<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3 class=\"p5\">So s\u00e1nh m\u00f4 h\u00ecnh 1 v\u00e0 m\u00f4 h\u00ecnh 2<\/h3>\n<table class=\"t1\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr>\n<td class=\"td6\" valign=\"top\">\n<p class=\"p2\">Ti\u00eau ch\u00ed<\/p>\n<\/td>\n<td class=\"td6\" valign=\"top\">\n<p class=\"p2\">Hai h\u1ec7 th\u1ed1ng r\u1eddi<\/p>\n<\/td>\n<td class=\"td6\" valign=\"top\">\n<p class=\"p2\">CRM trong ERP<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td class=\"td9\" valign=\"top\">\n<p class=\"p2\">S\u1ed1 b\u1ea3n d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng<\/p>\n<\/td>\n<td class=\"td9\" valign=\"top\">\n<p class=\"p2\">Hai<\/p>\n<\/td>\n<td class=\"td9\" valign=\"top\">\n<p class=\"p2\"><b>M\u1ed9t<\/b><b><\/b><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td class=\"td9\" valign=\"top\">\n<p class=\"p2\">C\u1ea7n \u0111\u1ed3ng b\u1ed9 kh\u00f4ng<\/p>\n<\/td>\n<td class=\"td9\" valign=\"top\">\n<p class=\"p2\">C\u00f3, v\u00e0 ph\u00e1t sinh \u0111\u1ed9 tr\u1ec5, xung \u0111\u1ed9t, tr\u00f9ng l\u1eb7p<\/p>\n<\/td>\n<td class=\"td9\" valign=\"top\">\n<p class=\"p2\"><b>Kh\u00f4ng<\/b><b><\/b><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td class=\"td10\" valign=\"top\">\n<p class=\"p2\">Kinh doanh xem \u0111\u01b0\u1ee3c c\u00f4ng n\u1ee3 kh\u00e1ch theo th\u1eddi gian th\u1ef1c<\/p>\n<\/td>\n<td class=\"td10\" valign=\"top\">\n<p class=\"p2\">Ph\u1ee5 thu\u1ed9c ch\u1ea5t l\u01b0\u1ee3ng t\u00edch h\u1ee3p<\/p>\n<\/td>\n<td class=\"td10\" valign=\"top\">\n<p class=\"p2\"><b>C\u00f3 ngay<\/b><b><\/b><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td class=\"td9\" valign=\"top\">\n<p class=\"p2\">Ch\u1ed1t \u0111\u01a1n chuy\u1ec3n th\u00e0nh \u0111\u01a1n h\u00e0ng<\/p>\n<\/td>\n<td class=\"td9\" valign=\"top\">\n<p class=\"p2\">Qua b\u01b0\u1edbc \u0111\u1ed3ng b\u1ed9<\/p>\n<\/td>\n<td class=\"td9\" valign=\"top\">\n<p class=\"p2\"><b>Kh\u00f4ng c\u00f3 b\u01b0\u1edbc trung gian<\/b><b><\/b><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td class=\"td10\" valign=\"top\">\n<p class=\"p2\">M\u1ee9c t\u00f9y ch\u1ec9nh cho nghi\u1ec7p v\u1ee5 b\u00e1n h\u00e0ng \u0111\u1eb7c th\u00f9<\/p>\n<\/td>\n<td class=\"td10\" valign=\"top\">\n<p class=\"p2\">Cao h\u01a1n<\/p>\n<\/td>\n<td class=\"td10\" valign=\"top\">\n<p class=\"p2\">Trung b\u00ecnh<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td class=\"td9\" valign=\"top\">\n<p class=\"p2\">Chi ph\u00ed duy tr\u00ec<\/p>\n<\/td>\n<td class=\"td9\" valign=\"top\">\n<p class=\"p2\">Hai h\u1ee3p \u0111\u1ed3ng, c\u1ed9ng chi ph\u00ed t\u00edch h\u1ee3p<\/p>\n<\/td>\n<td class=\"td9\" valign=\"top\">\n<p class=\"p2\">M\u1ed9t h\u1ee3p \u0111\u1ed3ng<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td class=\"td9\" valign=\"top\">\n<p class=\"p2\">Ai ch\u1ecbu tr\u00e1ch nhi\u1ec7m khi d\u1eef li\u1ec7u l\u1ec7ch<\/p>\n<\/td>\n<td class=\"td9\" valign=\"top\">\n<p class=\"p2\">Kh\u00f3 quy tr\u00e1ch nhi\u1ec7m gi\u1eefa hai nh\u00e0 cung c\u1ea5p<\/p>\n<\/td>\n<td class=\"td9\" valign=\"top\">\n<p class=\"p2\">M\u1ed9t \u0111\u1ea7u m\u1ed1i<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p class=\"p3\"><b>V\u1ea5n \u0111\u1ec1 l\u1edbn nh\u1ea5t c\u1ee7a m\u00f4 h\u00ecnh hai h\u1ec7 th\u1ed1ng r\u1eddi kh\u00f4ng ph\u1ea3i chi ph\u00ed m\u00e0 l\u00e0 quy\u1ebft \u0111\u1ecbnh h\u1ec7 th\u1ed1ng n\u00e0o \u0111\u01b0\u1ee3c quy\u1ec1n ghi tr\u01b0\u1eddng d\u1eef li\u1ec7u n\u00e0o.<\/b> Kh\u00f4ng x\u00e1c \u0111\u1ecbnh tr\u01b0\u1edbc th\u00ec hai b\u00ean ghi \u0111\u00e8 l\u1eabn nhau v\u00e0 kh\u00f4ng ai bi\u1ebft s\u1ed1 li\u1ec7u n\u00e0o \u0111\u00fang.<\/p>\n<p class=\"p3\">Chi ti\u1ebft v\u1ec1 c\u00e1ch x\u1eed l\u00fd c\u00f3 trong b\u00e0i <a href=\"https:\/\/arito.vn\/en\/tich-hop-crm\/\"><span class=\"s1\">t\u00edch h\u1ee3p CRM<\/span><\/a>, trong \u0111\u00f3 c\u00f3 b\u1ea3ng ph\u00e2n quy\u1ec1n ghi theo t\u1eebng tr\u01b0\u1eddng d\u1eef li\u1ec7u.<\/p>\n<h2 class=\"p1\">N\u00ean tri\u1ec3n khai c\u00e1i n\u00e0o tr\u01b0\u1edbc<\/h2>\n<p class=\"p2\">C\u00e2u h\u1ecfi th\u1ef1c t\u1ebf nh\u1ea5t v\u00e0 b\u1ea3n c\u0169 kh\u00f4ng tr\u1ea3 l\u1eddi.<\/p>\n<table class=\"t1\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr>\n<td class=\"td1\" valign=\"top\">\n<p class=\"p3\">T\u00ecnh hu\u1ed1ng c\u1ee7a doanh nghi\u1ec7p<\/p>\n<\/td>\n<td class=\"td1\" valign=\"top\">\n<p class=\"p3\">N\u00ean l\u00e0m tr\u01b0\u1edbc<\/p>\n<\/td>\n<td class=\"td1\" valign=\"top\">\n<p class=\"p3\">L\u00fd do<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td class=\"td2\" valign=\"top\">\n<p class=\"p3\">S\u1ed5 s\u00e1ch c\u00f2n l\u00e0m tr\u00ean Excel, \u0111\u00f3ng s\u1ed5 ch\u1eadm, t\u1ed3n kho kh\u00f4ng kh\u1edbp<\/p>\n<\/td>\n<td class=\"td2\" valign=\"top\">\n<p class=\"p3\"><b>ERP<\/b><b><\/b><\/p>\n<\/td>\n<td class=\"td2\" valign=\"top\">\n<p class=\"p3\">Kh\u00f4ng c\u00f3 s\u1ed1 li\u1ec7u n\u1ec1n th\u00ec CRM c\u0169ng kh\u00f4ng d\u00f9ng \u0111\u01b0\u1ee3c \u0111\u1ec3 ra quy\u1ebft \u0111\u1ecbnh<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td class=\"td2\" valign=\"top\">\n<p class=\"p3\">K\u1ebf to\u00e1n kho \u1ed5n, nh\u01b0ng m\u1ea5t kh\u00e1ch v\u00ec kh\u00f4ng ai theo d\u00f5i, kh\u00f4ng bi\u1ebft kh\u00e1ch \u0111ang \u1edf \u0111\u00e2u<\/p>\n<\/td>\n<td class=\"td2\" valign=\"top\">\n<p class=\"p3\"><b>CRM<\/b><b><\/b><\/p>\n<\/td>\n<td class=\"td2\" valign=\"top\">\n<p class=\"p3\">V\u1ea5n \u0111\u1ec1 n\u1eb1m \u1edf kh\u00e2u tr\u01b0\u1edbc \u0111\u01a1n h\u00e0ng<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td class=\"td3\" valign=\"top\">\n<p class=\"p3\">\u0110ang chu\u1ea9n b\u1ecb g\u1ecdi v\u1ed1n ho\u1eb7c IPO<\/p>\n<\/td>\n<td class=\"td3\" valign=\"top\">\n<p class=\"p3\"><b>ERP<\/b><b><\/b><\/p>\n<\/td>\n<td class=\"td3\" valign=\"top\">\n<p class=\"p3\">Y\u00eau c\u1ea7u v\u1ec1 b\u00e1o c\u00e1o t\u00e0i ch\u00ednh v\u00e0 ki\u1ec3m so\u00e1t n\u1ed9i b\u1ed9<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td class=\"td3\" valign=\"top\">\n<p class=\"p3\">Doanh nghi\u1ec7p d\u1ecbch v\u1ee5, chu k\u1ef3 b\u00e1n d\u00e0i, \u00edt h\u00e0ng t\u1ed3n kho<\/p>\n<\/td>\n<td class=\"td3\" valign=\"top\">\n<p class=\"p3\"><b>CRM<\/b><b><\/b><\/p>\n<\/td>\n<td class=\"td3\" valign=\"top\">\n<p class=\"p3\">Gi\u00e1 tr\u1ecb t\u1eadp trung \u1edf qu\u1ea3n l\u00fd c\u01a1 h\u1ed9i b\u00e1n<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td class=\"td3\" valign=\"top\">\n<p class=\"p3\">Doanh nghi\u1ec7p s\u1ea3n xu\u1ea5t, nhi\u1ec1u m\u00e3 h\u00e0ng, c\u1ea7n t\u00ednh gi\u00e1 th\u00e0nh<\/p>\n<\/td>\n<td class=\"td3\" valign=\"top\">\n<p class=\"p3\"><b>ERP<\/b><b><\/b><\/p>\n<\/td>\n<td class=\"td3\" valign=\"top\">\n<p class=\"p3\">B\u00e0i to\u00e1n n\u1ed9i b\u1ed9 l\u1edbn h\u01a1n b\u00e0i to\u00e1n kh\u00e1ch h\u00e0ng<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td class=\"td3\" valign=\"top\">\n<p class=\"p3\">B\u00e1n l\u1ebb nhi\u1ec1u \u0111i\u1ec3m b\u00e1n, c\u1ea7n qu\u1ea3n t\u1ed3n kho v\u00e0 doanh thu<\/p>\n<\/td>\n<td class=\"td3\" valign=\"top\">\n<p class=\"p3\"><b>ERP<\/b><b><\/b><\/p>\n<\/td>\n<td class=\"td3\" valign=\"top\"><\/td>\n<\/tr>\n<tr>\n<td class=\"td1\" valign=\"top\">\n<p class=\"p3\">\u0110ang m\u1edf r\u1ed9ng \u0111\u1ed9i kinh doanh nhanh<\/p>\n<\/td>\n<td class=\"td1\" valign=\"top\">\n<p class=\"p3\"><b>CRM<\/b><b><\/b><\/p>\n<\/td>\n<td class=\"td1\" valign=\"top\">\n<p class=\"p3\">C\u1ea7n chu\u1ea9n h\u00f3a c\u00e1ch l\u00e0m vi\u1ec7c c\u1ee7a \u0111\u1ed9i b\u00e1n<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p class=\"p2\"><b>Nguy\u00ean t\u1eafc chung:<\/b> l\u00e0m tr\u01b0\u1edbc c\u00e1i \u0111ang g\u00e2y thi\u1ec7t h\u1ea1i l\u1edbn h\u01a1n. Doanh nghi\u1ec7p kh\u00f4ng bi\u1ebft m\u00ecnh l\u00e3i l\u1ed7 bao nhi\u00eau th\u00ec v\u1ea5n \u0111\u1ec1 \u0111\u00f3 l\u1edbn h\u01a1n vi\u1ec7c qu\u00ean ch\u0103m s\u00f3c m\u1ed9t kh\u00e1ch h\u00e0ng.<\/p>\n<p class=\"p2\"><b>M\u1ed9t l\u01b0u \u00fd v\u1ec1 th\u1ee9 t\u1ef1:<\/b> n\u1ebfu \u0111\u00e3 x\u00e1c \u0111\u1ecbnh s\u1ebd d\u00f9ng c\u1ea3 hai, c\u00e2n nh\u1eafc ch\u1ecdn h\u1ec7 th\u1ed1ng c\u00f3 s\u1eb5n c\u1ea3 hai ph\u00e2n h\u1ec7 ngay t\u1eeb \u0111\u1ea7u. Tri\u1ec3n khai CRM r\u1eddi tr\u01b0\u1edbc r\u1ed3i m\u1ed9t n\u0103m sau m\u1edbi l\u00e0m ERP th\u01b0\u1eddng d\u1eabn \u0111\u1ebfn ph\u1ea3i t\u00edch h\u1ee3p, ho\u1eb7c ph\u1ea3i b\u1ecf CRM c\u0169 v\u00e0 chuy\u1ec3n d\u1eef li\u1ec7u.<\/p>\n<h2 class=\"p1\">Chi ph\u00ed c\u1ea7n t\u00ednh<\/h2>\n<p class=\"p2\">B\u1ea3n c\u0169 ch\u1ec9 n\u00f3i ERP \u0111\u1eaft h\u01a1n CRM. B\u1ea3ng d\u01b0\u1edbi l\u00e0 khung \u0111\u1ec3 t\u1ef1 \u0111i\u1ec1n theo b\u00e1o gi\u00e1 nh\u1eadn \u0111\u01b0\u1ee3c.<\/p>\n<table class=\"t1\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr>\n<td class=\"td4\" valign=\"top\">\n<p class=\"p3\">Kho\u1ea3n m\u1ee5c<\/p>\n<\/td>\n<td class=\"td4\" valign=\"top\">\n<p class=\"p3\">ERP<\/p>\n<\/td>\n<td class=\"td4\" valign=\"top\">\n<p class=\"p3\">CRM<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td class=\"td1\" valign=\"top\">\n<p class=\"p3\">Ph\u00ed b\u1ea3n quy\u1ec1n ho\u1eb7c thu\u00ea bao<\/p>\n<\/td>\n<td class=\"td1\" valign=\"top\">\n<p class=\"p3\">C\u00f3<\/p>\n<\/td>\n<td class=\"td1\" valign=\"top\">\n<p class=\"p3\">C\u00f3<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td class=\"td1\" valign=\"top\">\n<p class=\"p3\">Ph\u00ed tri\u1ec3n khai v\u00e0 c\u1ea5u h\u00ecnh<\/p>\n<\/td>\n<td class=\"td1\" valign=\"top\">\n<p class=\"p3\">Cao h\u01a1n<\/p>\n<\/td>\n<td class=\"td1\" valign=\"top\">\n<p class=\"p3\">Th\u1ea5p h\u01a1n<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td class=\"td1\" valign=\"top\">\n<p class=\"p3\">Ph\u00ed b\u1ea3n \u0111\u1ecba h\u00f3a ch\u1ebf \u0111\u1ed9 k\u1ebf to\u00e1n<\/p>\n<\/td>\n<td class=\"td1\" valign=\"top\">\n<p class=\"p3\"><b>C\u00f3, n\u1ebfu l\u00e0 s\u1ea3n ph\u1ea9m n\u01b0\u1edbc ngo\u00e0i<\/b><b><\/b><\/p>\n<\/td>\n<td class=\"td1\" valign=\"top\">\n<p class=\"p3\">Kh\u00f4ng c\u1ea7n<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td class=\"td1\" valign=\"top\">\n<p class=\"p3\">Ph\u00ed t\u00f9y ch\u1ec9nh theo nghi\u1ec7p v\u1ee5<\/p>\n<\/td>\n<td class=\"td1\" valign=\"top\">\n<p class=\"p3\">C\u00f3<\/p>\n<\/td>\n<td class=\"td1\" valign=\"top\">\n<p class=\"p3\">C\u00f3<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td class=\"td1\" valign=\"top\">\n<p class=\"p3\">Chuy\u1ec3n \u0111\u1ed5i d\u1eef li\u1ec7u<\/p>\n<\/td>\n<td class=\"td1\" valign=\"top\">\n<p class=\"p3\">Cao h\u01a1n, nhi\u1ec1u lo\u1ea1i d\u1eef li\u1ec7u<\/p>\n<\/td>\n<td class=\"td1\" valign=\"top\">\n<p class=\"p3\">Th\u1ea5p h\u01a1n<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td class=\"td1\" valign=\"top\">\n<p class=\"p3\">\u0110\u00e0o t\u1ea1o<\/p>\n<\/td>\n<td class=\"td1\" valign=\"top\">\n<p class=\"p3\">Nhi\u1ec1u b\u1ed9 ph\u1eadn<\/p>\n<\/td>\n<td class=\"td1\" valign=\"top\">\n<p class=\"p3\">Ch\u1ee7 y\u1ebfu b\u1ed9 ph\u1eadn kinh doanh<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td class=\"td3\" valign=\"top\">\n<p class=\"p3\"><b>Ph\u00ed t\u00edch h\u1ee3p gi\u1eefa hai h\u1ec7 th\u1ed1ng<\/b><b><\/b><\/p>\n<\/td>\n<td class=\"td3\" valign=\"top\">\n<p class=\"p3\"><b>Ch\u1ec9 ph\u00e1t sinh khi d\u00f9ng hai h\u1ec7 th\u1ed1ng r\u1eddi<\/b><b><\/b><\/p>\n<\/td>\n<td class=\"td3\" valign=\"top\"><\/td>\n<\/tr>\n<tr>\n<td class=\"td1\" valign=\"top\">\n<p class=\"p3\">Chi ph\u00ed th\u1eddi gian nh\u00e2n s\u1ef1 n\u1ed9i b\u1ed9<\/p>\n<\/td>\n<td class=\"td1\" valign=\"top\">\n<p class=\"p3\">Cao h\u01a1n<\/p>\n<\/td>\n<td class=\"td1\" valign=\"top\">\n<p class=\"p3\">Th\u1ea5p h\u01a1n<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td class=\"td1\" valign=\"top\">\n<p class=\"p3\">C\u1eadp nh\u1eadt khi thay \u0111\u1ed5i quy \u0111\u1ecbnh ph\u00e1p lu\u1eadt<\/p>\n<\/td>\n<td class=\"td1\" valign=\"top\">\n<p class=\"p3\">C\u00f3<\/p>\n<\/td>\n<td class=\"td1\" valign=\"top\">\n<p class=\"p3\">H\u1ea7u nh\u01b0 kh\u00f4ng<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p class=\"p2\"><b>Kho\u1ea3n d\u1ec5 b\u1ecb b\u1ecf s\u00f3t nh\u1ea5t l\u00e0 ph\u00ed t\u00edch h\u1ee3p v\u00e0 chi ph\u00ed duy tr\u00ec t\u00edch h\u1ee3p.<\/b> M\u1ed7i l\u1ea7n m\u1ed9t trong hai h\u1ec7 th\u1ed1ng n\u00e2ng c\u1ea5p l\u00e0 m\u1ed9t l\u1ea7n ph\u1ea3i ki\u1ec3m tra l\u1ea1i k\u1ebft n\u1ed1i.<\/p>\n<h2 class=\"p1\">Ngh\u0129a v\u1ee5 v\u1ec1 d\u1eef li\u1ec7u c\u00e1 nh\u00e2n v\u1edbi CRM<\/h2>\n<p class=\"p2\">Ph\u1ea7n n\u00e0y m\u1edbi ho\u00e0n to\u00e0n so v\u1edbi b\u1ea3n c\u0169.<\/p>\n<p class=\"p2\"><b>Lu\u1eadt B\u1ea3o v\u1ec7 d\u1eef li\u1ec7u c\u00e1 nh\u00e2n s\u1ed1 91\/2025\/QH15 v\u00e0 Ngh\u1ecb \u0111\u1ecbnh 356\/2025\/N\u0110-CP<\/b> c\u00f9ng c\u00f3 hi\u1ec7u l\u1ef1c t\u1eeb <b>01\/01\/2026<\/b>.<\/p>\n<p class=\"p2\">H\u1ec7 th\u1ed1ng CRM v\u1ec1 b\u1ea3n ch\u1ea5t l\u00e0 kho d\u1eef li\u1ec7u c\u00e1 nh\u00e2n c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng. Ba \u0111i\u1ec3m c\u1ea7n r\u00e0:<\/p>\n<table class=\"t1\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr>\n<td class=\"td1\" valign=\"top\">\n<p class=\"p3\">Content<\/p>\n<\/td>\n<td class=\"td1\" valign=\"top\">\n<p class=\"p3\">Vi\u1ec7c c\u1ea7n l\u00e0m<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td class=\"td2\" valign=\"top\">\n<p class=\"p3\">C\u01a1 s\u1edf ph\u00e1p l\u00fd c\u1ee7a vi\u1ec7c thu th\u1eadp<\/p>\n<\/td>\n<td class=\"td2\" valign=\"top\">\n<p class=\"p3\">R\u00e0 l\u1ea1i c\u00e1ch thu th\u1eadp s\u1ef1 \u0111\u1ed3ng \u00fd, nh\u1ea5t l\u00e0 v\u1edbi d\u1eef li\u1ec7u l\u1ea5y t\u1eeb bi\u1ec3u m\u1eabu website v\u00e0 m\u1ea1ng x\u00e3 h\u1ed9i<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td class=\"td2\" valign=\"top\">\n<p class=\"p3\">Ph\u1ea1m vi d\u1eef li\u1ec7u l\u01b0u tr\u1eef<\/p>\n<\/td>\n<td class=\"td2\" valign=\"top\">\n<p class=\"p3\">Ch\u1ec9 l\u01b0u tr\u01b0\u1eddng th\u1ef1c s\u1ef1 c\u1ea7n. Ngh\u1ecb \u0111\u1ecbnh 356\/2025 b\u1ed5 sung m\u1ed9t s\u1ed1 lo\u1ea1i v\u00e0o nh\u00f3m d\u1eef li\u1ec7u nh\u1ea1y c\u1ea3m<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td class=\"td2\" valign=\"top\">\n<p class=\"p3\">B\u00ean th\u1ee9 ba x\u1eed l\u00fd d\u1eef li\u1ec7u<\/p>\n<\/td>\n<td class=\"td2\" valign=\"top\">\n<p class=\"p3\">Nh\u00e0 cung c\u1ea5p CRM, n\u1ec1n t\u1ea3ng trung gian nh\u1eadn d\u1eef li\u1ec7u c\u1ea7n \u0111\u01b0\u1ee3c r\u00e0 v\u1ec1 tr\u00e1ch nhi\u1ec7m trong h\u1ee3p \u0111\u1ed3ng<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p class=\"p2\">\u0110i\u1ec3m n\u00e0y c\u0169ng l\u00e0 m\u1ed9t kh\u00e1c bi\u1ec7t so v\u1edbi ERP: d\u1eef li\u1ec7u trong ERP ch\u1ee7 y\u1ebfu l\u00e0 giao d\u1ecbch c\u1ee7a doanh nghi\u1ec7p, c\u00f2n d\u1eef li\u1ec7u trong CRM ph\u1ea7n l\u1edbn l\u00e0 d\u1eef li\u1ec7u c\u00e1 nh\u00e2n.<\/p>\n<h2 class=\"p4\">N\u0103m sai l\u1ea7m khi ch\u1ecdn<\/h2>\n<table class=\"t1\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr>\n<td class=\"td1\" valign=\"top\">\n<p class=\"p3\">Sai l\u1ea7m<\/p>\n<\/td>\n<td class=\"td1\" valign=\"top\">\n<p class=\"p3\">H\u1eadu qu\u1ea3<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td class=\"td3\" valign=\"top\">\n<p class=\"p3\">Coi ERP v\u00e0 CRM l\u00e0 hai l\u1ef1a ch\u1ecdn lo\u1ea1i tr\u1eeb nhau<\/p>\n<\/td>\n<td class=\"td3\" valign=\"top\">\n<p class=\"p3\">Ch\u1ecdn xong v\u1eabn thi\u1ebfu m\u1ed9t n\u1eeda nhu c\u1ea7u<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td class=\"td3\" valign=\"top\">\n<p class=\"p3\">Tri\u1ec3n khai CRM r\u1eddi tr\u01b0\u1edbc r\u1ed3i m\u1ed9t n\u0103m sau m\u1edbi l\u00e0m ERP<\/p>\n<\/td>\n<td class=\"td3\" valign=\"top\">\n<p class=\"p3\">Ph\u1ea3i t\u00edch h\u1ee3p ho\u1eb7c ph\u1ea3i chuy\u1ec3n d\u1eef li\u1ec7u, t\u1ed1n g\u1ea5p \u0111\u00f4i<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td class=\"td2\" valign=\"top\">\n<p class=\"p3\">D\u00f9ng hai h\u1ec7 th\u1ed1ng r\u1eddi m\u00e0 kh\u00f4ng quy \u0111\u1ecbnh h\u1ec7 th\u1ed1ng n\u00e0o ghi tr\u01b0\u1eddng n\u00e0o<\/p>\n<\/td>\n<td class=\"td2\" valign=\"top\">\n<p class=\"p3\">D\u1eef li\u1ec7u ghi \u0111\u00e8 l\u1eabn nhau, kh\u00f4ng ai bi\u1ebft s\u1ed1 n\u00e0o \u0111\u00fang<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td class=\"td3\" valign=\"top\">\n<p class=\"p3\">So ph\u00ed b\u1ea3n quy\u1ec1n m\u00e0 b\u1ecf qua ph\u00ed b\u1ea3n \u0111\u1ecba h\u00f3a v\u00e0 ph\u00ed t\u00edch h\u1ee3p<\/p>\n<\/td>\n<td class=\"td3\" valign=\"top\">\n<p class=\"p3\">Ng\u00e2n s\u00e1ch v\u01b0\u1ee3t xa d\u1ef1 ki\u1ebfn<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td class=\"td2\" valign=\"top\">\n<p class=\"p3\">Ch\u1ecdn ERP n\u01b0\u1edbc ngo\u00e0i m\u00e0 kh\u00f4ng ki\u1ec3m tra kh\u1ea3 n\u0103ng xu\u1ea5t b\u00e1o c\u00e1o theo quy \u0111\u1ecbnh Vi\u1ec7t Nam<\/p>\n<\/td>\n<td class=\"td2\" valign=\"top\">\n<p class=\"p3\">Ph\u1ea3i x\u1eed l\u00fd th\u1ee7 c\u00f4ng m\u1ed7i k\u1ef3 su\u1ed1t v\u00f2ng \u0111\u1eddi s\u1eed d\u1ee5ng<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2 class=\"p1\">Ph\u00e2n h\u1ec7 CRM trong Arito ERP<\/h2>\n<p class=\"p2\"><span class=\"s1\"><a href=\"https:\/\/arito.vn\/en\/quan-ly-khach-hang-crm\/\">Ph\u00e2n h\u1ec7 qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng c\u1ee7a Arito<\/a><\/span> thu\u1ed9c m\u00f4 h\u00ecnh th\u1ee9 hai, t\u1ee9c CRM n\u1eb1m trong ERP v\u00e0 d\u00f9ng chung n\u1ec1n d\u1eef li\u1ec7u:<\/p>\n<ul class=\"ul1\">\n<li class=\"li3\">C\u01a1 h\u1ed9i b\u00e1n ch\u1ed1t th\u00e0nh \u0111\u01a1n h\u00e0ng tr\u00ean <a href=\"https:\/\/arito.vn\/en\/phan-mem-quan-ly-ban-hang-arito\/\"><span class=\"s1\">ph\u00e2n h\u1ec7 b\u00e1n h\u00e0ng<\/span><\/a>, kh\u00f4ng qua b\u01b0\u1edbc \u0111\u1ed3ng b\u1ed9<\/li>\n<li class=\"li3\">Kinh doanh xem \u0111\u01b0\u1ee3c c\u00f4ng n\u1ee3, h\u1ea1n m\u1ee9c v\u00e0 tu\u1ed5i n\u1ee3 c\u1ee7a kh\u00e1ch theo th\u1eddi gian th\u1ef1c t\u1eeb <a href=\"https:\/\/arito.vn\/en\/quan-ly-tai-chinh-ke-toan\/\"><span class=\"s1\">t\u00e0i ch\u00ednh k\u1ebf to\u00e1n<\/span><\/a><\/li>\n<li class=\"li3\">T\u1ed3n kho kh\u1ea3 d\u1ee5ng hi\u1ec3n th\u1ecb ngay khi l\u1eadp b\u00e1o gi\u00e1, l\u1ea5y t\u1eeb <a href=\"https:\/\/arito.vn\/en\/quan-ly-kho\/\"><span class=\"s1\">ph\u00e2n h\u1ec7 kho<\/span><\/a><\/li>\n<li class=\"li3\">H\u00f3a \u0111\u01a1n l\u1eadp t\u1eeb \u0111\u01a1n h\u00e0ng qua <a href=\"https:\/\/arito.vn\/en\/safeinvoice\/\"><span class=\"s1\">SafeInvoice<\/span><\/a>, theo Ngh\u1ecb \u0111\u1ecbnh 254\/2026<\/li>\n<li class=\"li3\">Ch\u1ebf \u0111\u1ed9 k\u1ebf to\u00e1n theo Th\u00f4ng t\u01b0 99\/2025 \u00e1p d\u1ee5ng t\u1eeb 01\/01\/2026<\/li>\n<li class=\"li2\">Ph\u00e2n quy\u1ec1n theo vai tr\u00f2, l\u01b0u v\u1ebft truy c\u1eadp d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng<\/li>\n<\/ul>\n<p class=\"p2\">Doanh nghi\u1ec7p c\u1ea7n n\u1ed1i ra ngo\u00e0i, v\u00ed d\u1ee5 s\u00e0n th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed ho\u1eb7c t\u1ed5ng \u0111\u00e0i, v\u1eabn k\u1ebft n\u1ed1i \u0111\u01b0\u1ee3c qua giao di\u1ec7n l\u1eadp tr\u00ecnh. Kh\u00e1c bi\u1ec7t l\u00e0 s\u1ed1 lu\u1ed3ng ph\u1ea3i t\u00edch h\u1ee3p gi\u1ea3m h\u1eb3n v\u00ec ph\u1ea7n l\u00f5i \u0111\u00e3 n\u1eb1m chung m\u1ed9t n\u1ec1n.<\/p>\n<p class=\"p2\"><span class=\"s1\"><a href=\"https:\/\/arito.vn\/en\/yeu-cau-demo\/\">\u0110\u0103ng k\u00fd demo<\/a><\/span> \u0111\u1ec3 so hai m\u00f4 h\u00ecnh tr\u00ean t\u00ecnh hu\u1ed1ng th\u1eadt c\u1ee7a doanh nghi\u1ec7p b\u1ea1n.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-12331\" src=\"https:\/\/arito.vn\/wp-content\/uploads\/2024\/06\/Screenshot-2024-06-11-at-22.37.54.png\" alt=\"erp c\u1ee7a arito\" width=\"1076\" height=\"814\" srcset=\"https:\/\/arito.vn\/wp-content\/uploads\/2024\/06\/Screenshot-2024-06-11-at-22.37.54.png 1076w, https:\/\/arito.vn\/wp-content\/uploads\/2024\/06\/Screenshot-2024-06-11-at-22.37.54-16x12.png 16w\" sizes=\"(max-width: 1076px) 100vw, 1076px\" \/><\/p>\n<h2 class=\"p1\">C\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p<\/h2>\n<h3 class=\"p2\"><b>ERP v\u00e0 CRM kh\u00e1c nhau th\u1ebf n\u00e0o?<\/b><\/h3>\n<p class=\"p2\">ERP qu\u1ea3n tr\u1ecb ngu\u1ed3n l\u1ef1c n\u1ed9i b\u1ed9 g\u1ed3m t\u00e0i ch\u00ednh k\u1ebf to\u00e1n, mua h\u00e0ng, kho, s\u1ea3n xu\u1ea5t, nh\u00e2n s\u1ef1. CRM qu\u1ea3n l\u00fd quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng g\u1ed3m c\u01a1 h\u1ed9i b\u00e1n, ch\u0103m s\u00f3c, marketing. C\u00e1ch h\u00ecnh dung \u0111\u01a1n gi\u1ea3n: CRM lo ph\u1ea7n tr\u01b0\u1edbc khi c\u00f3 \u0111\u01a1n h\u00e0ng, ERP lo ph\u1ea7n sau khi c\u00f3 \u0111\u01a1n h\u00e0ng.<\/p>\n<h3 class=\"p2\"><b>N\u00ean ch\u1ecdn ERP hay CRM?<\/b><\/h3>\n<p class=\"p2\">V\u1edbi ph\u1ea7n l\u1edbn doanh nghi\u1ec7p \u0111\u00e2y kh\u00f4ng ph\u1ea3i hai l\u1ef1a ch\u1ecdn lo\u1ea1i tr\u1eeb nhau. C\u00e2u h\u1ecfi th\u1ef1c t\u1ebf l\u00e0 tri\u1ec3n khai c\u00e1i n\u00e0o tr\u01b0\u1edbc, v\u00e0 d\u00f9ng CRM r\u1eddi hay d\u00f9ng ph\u00e2n h\u1ec7 CRM n\u1eb1m trong ERP.<\/p>\n<h3 class=\"p2\"><b>N\u00ean tri\u1ec3n khai c\u00e1i n\u00e0o tr\u01b0\u1edbc?<\/b><\/h3>\n<p class=\"p2\">L\u00e0m tr\u01b0\u1edbc c\u00e1i \u0111ang g\u00e2y thi\u1ec7t h\u1ea1i l\u1edbn h\u01a1n. S\u1ed5 s\u00e1ch c\u00f2n tr\u00ean Excel, \u0111\u00f3ng s\u1ed5 ch\u1eadm, t\u1ed3n kho kh\u00f4ng kh\u1edbp th\u00ec l\u00e0m ERP tr\u01b0\u1edbc. K\u1ebf to\u00e1n kho \u0111\u00e3 \u1ed5n nh\u01b0ng m\u1ea5t kh\u00e1ch v\u00ec kh\u00f4ng ai theo d\u00f5i th\u00ec l\u00e0m CRM tr\u01b0\u1edbc.<\/p>\n<h3 class=\"p2\"><b>CRM trong ERP kh\u00e1c g\u00ec CRM r\u1eddi?<\/b><\/h3>\n<p class=\"p2\">CRM trong ERP d\u00f9ng chung m\u1ed9t b\u1ea3n d\u1eef li\u1ec7u v\u1edbi k\u1ebf to\u00e1n, kho, b\u00e1n h\u00e0ng n\u00ean kh\u00f4ng c\u1ea7n \u0111\u1ed3ng b\u1ed9 v\u00e0 kh\u00f4ng ph\u00e1t sinh tr\u00f9ng l\u1eb7p. CRM r\u1eddi c\u1ea7n t\u00edch h\u1ee3p, c\u00f3 \u0111\u1ed9 tr\u1ec5, v\u00e0 ph\u1ea3i quy \u0111\u1ecbnh tr\u01b0\u1edbc h\u1ec7 th\u1ed1ng n\u00e0o \u0111\u01b0\u1ee3c quy\u1ec1n ghi tr\u01b0\u1eddng d\u1eef li\u1ec7u n\u00e0o.<\/p>\n<h3 class=\"p2\"><b>ERP c\u00f3 bao g\u1ed3m CRM kh\u00f4ng?<\/b><\/h3>\n<p class=\"p2\">Nhi\u1ec1u h\u1ec7 th\u1ed1ng ERP c\u00f3 s\u1eb5n ph\u00e2n h\u1ec7 quan h\u1ec7 kh\u00e1ch h\u00e0ng. M\u1ee9c \u0111\u1ed9 \u0111\u1ea7y \u0111\u1ee7 kh\u00e1c nhau gi\u1eefa c\u00e1c s\u1ea3n ph\u1ea9m, n\u00ean c\u1ea7n \u0111\u1ed1i chi\u1ebfu danh s\u00e1ch ch\u1ee9c n\u0103ng c\u1ea7n d\u00f9ng tr\u01b0\u1edbc khi quy\u1ebft \u0111\u1ecbnh c\u00f3 c\u1ea7n CRM ri\u00eang hay kh\u00f4ng.<\/p>\n<h3 class=\"p2\"><b>V\u00ec sao ERP \u0111\u1eaft h\u01a1n CRM?<\/b><\/h3>\n<p class=\"p2\">V\u00ec ph\u1ea1m vi r\u1ed9ng h\u01a1n, ch\u1ea1m nhi\u1ec1u ph\u00f2ng ban h\u01a1n, th\u1eddi gian tri\u1ec3n khai d\u00e0i h\u01a1n, v\u00e0 v\u1edbi s\u1ea3n ph\u1ea9m n\u01b0\u1edbc ngo\u00e0i c\u00f2n ph\u00e1t sinh chi ph\u00ed b\u1ea3n \u0111\u1ecba h\u00f3a theo ch\u1ebf \u0111\u1ed9 k\u1ebf to\u00e1n Vi\u1ec7t Nam. CRM kh\u00f4ng c\u00f3 y\u00eau c\u1ea7u tu\u00e2n th\u1ee7 v\u1ec1 k\u1ebf to\u00e1n n\u00ean kh\u00f4ng ph\u00e1t sinh kho\u1ea3n n\u00e0y.<\/p>\n<h3 class=\"p2\"><b>D\u00f9ng CRM n\u01b0\u1edbc ngo\u00e0i t\u1ea1i Vi\u1ec7t Nam c\u00f3 v\u1ea5n \u0111\u1ec1 g\u00ec kh\u00f4ng?<\/b><\/h3>\n<p class=\"p2\">V\u1ec1 k\u1ebf to\u00e1n th\u00ec kh\u00f4ng, v\u00ec CRM kh\u00f4ng ph\u00e1t sinh ngh\u0129a v\u1ee5 v\u1ec1 ch\u1ebf \u0111\u1ed9 k\u1ebf to\u00e1n. Nh\u01b0ng c\u1ea7n r\u00e0 ngh\u0129a v\u1ee5 v\u1ec1 b\u1ea3o v\u1ec7 d\u1eef li\u1ec7u c\u00e1 nh\u00e2n theo Lu\u1eadt 91\/2025\/QH15 v\u00e0 Ngh\u1ecb \u0111\u1ecbnh 356\/2025\/N\u0110-CP c\u00f3 hi\u1ec7u l\u1ef1c t\u1eeb 01\/01\/2026, v\u00ec CRM l\u00e0 kho d\u1eef li\u1ec7u c\u00e1 nh\u00e2n c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n<h3 class=\"p2\"><b>Doanh nghi\u1ec7p nh\u1ecf n\u00ean b\u1eaft \u0111\u1ea7u t\u1eeb \u0111\u00e2u?<\/b><\/h3>\n<p class=\"p2\">T\u00f9y v\u1ea5n \u0111\u1ec1 \u0111ang g\u00e2y thi\u1ec7t h\u1ea1i. Doanh nghi\u1ec7p d\u1ecbch v\u1ee5 c\u00f3 chu k\u1ef3 b\u00e1n d\u00e0i v\u00e0 \u00edt t\u1ed3n kho th\u00ec CRM tr\u01b0\u1edbc. Doanh nghi\u1ec7p th\u01b0\u01a1ng m\u1ea1i ho\u1eb7c s\u1ea3n xu\u1ea5t c\u00f3 nhi\u1ec1u m\u00e3 h\u00e0ng th\u00ec ERP tr\u01b0\u1edbc. N\u1ebfu \u0111\u00e3 x\u00e1c \u0111\u1ecbnh c\u1ea7n c\u1ea3 hai, n\u00ean c\u00e2n nh\u1eafc h\u1ec7 th\u1ed1ng c\u00f3 s\u1eb5n c\u1ea3 hai ph\u00e2n h\u1ec7 ngay t\u1eeb \u0111\u1ea7u.<\/p>\n<h2 class=\"p1\">T\u1ed5ng k\u1ebft<\/h2>\n<p class=\"p2\">C\u00e2u h\u1ecfi \u201cch\u1ecdn ERP hay CRM\u201d th\u01b0\u1eddng l\u00e0 c\u00e2u h\u1ecfi sai. Ph\u1ea7n l\u1edbn doanh nghi\u1ec7p c\u1ea7n c\u1ea3 hai, v\u00e0 ba c\u00e2u h\u1ecfi \u0111\u00fang l\u00e0 l\u00e0m c\u00e1i n\u00e0o tr\u01b0\u1edbc, d\u00f9ng h\u1ec7 th\u1ed1ng r\u1eddi hay d\u00f9ng ph\u00e2n h\u1ec7 trong ERP, v\u00e0 n\u1ebfu r\u1eddi th\u00ec t\u00edch h\u1ee3p ra sao.<\/p>\n<p class=\"p2\">Ba \u0111i\u1ec1u c\u1ea7n c\u00e2n nh\u1eafc:<\/p>\n<p class=\"p2\">L\u00e0m tr\u01b0\u1edbc c\u00e1i \u0111ang g\u00e2y thi\u1ec7t h\u1ea1i l\u1edbn h\u01a1n. Kh\u00f4ng bi\u1ebft l\u00e3i l\u1ed7 bao nhi\u00eau l\u00e0 v\u1ea5n \u0111\u1ec1 l\u1edbn h\u01a1n vi\u1ec7c qu\u00ean ch\u0103m s\u00f3c m\u1ed9t kh\u00e1ch h\u00e0ng.<\/p>\n<p class=\"p2\">N\u1ebfu \u0111\u00e3 x\u00e1c \u0111\u1ecbnh s\u1ebd d\u00f9ng c\u1ea3 hai, c\u00e2n nh\u1eafc h\u1ec7 th\u1ed1ng c\u00f3 s\u1eb5n c\u1ea3 hai ph\u00e2n h\u1ec7 t\u1eeb \u0111\u1ea7u. Tri\u1ec3n khai CRM r\u1eddi tr\u01b0\u1edbc r\u1ed3i m\u1ed9t n\u0103m sau m\u1edbi l\u00e0m ERP th\u01b0\u1eddng d\u1eabn \u0111\u1ebfn ph\u1ea3i t\u00edch h\u1ee3p ho\u1eb7c ph\u1ea3i chuy\u1ec3n d\u1eef li\u1ec7u.<\/p>\n<p class=\"p2\">N\u1ebfu ch\u1ecdn hai h\u1ec7 th\u1ed1ng r\u1eddi, vi\u1ec7c ph\u1ea3i l\u00e0m \u0111\u1ea7u ti\u00ean kh\u00f4ng ph\u1ea3i l\u00e0 n\u1ed1i k\u1ef9 thu\u1eadt m\u00e0 l\u00e0 quy \u0111\u1ecbnh h\u1ec7 th\u1ed1ng n\u00e0o \u0111\u01b0\u1ee3c quy\u1ec1n ghi tr\u01b0\u1eddng d\u1eef li\u1ec7u n\u00e0o. \u0110\u00e2y l\u00e0 nguy\u00ean nh\u00e2n \u0111\u1ed5 v\u1ee1 ph\u1ed5 bi\u1ebfn nh\u1ea5t c\u1ee7a c\u00e1c d\u1ef1 \u00e1n t\u00edch h\u1ee3p.<\/p>\n<p class=\"p2\">Ri\u00eang t\u1ea1i Vi\u1ec7t Nam, c\u1ea7n nh\u1edb ERP c\u00f3 y\u00eau c\u1ea7u tu\u00e2n th\u1ee7 ch\u1ebf \u0111\u1ed9 k\u1ebf to\u00e1n m\u00e0 CRM kh\u00f4ng c\u00f3. T\u1eeb 01\/01\/2026 \u00e1p d\u1ee5ng Th\u00f4ng t\u01b0 99\/2025, n\u00ean khi ch\u1ecdn ERP ph\u1ea3i y\u00eau c\u1ea7u nh\u00e0 cung c\u1ea5p cho xem b\u1ea3n in th\u1eed b\u00e1o c\u00e1o theo m\u1eabu m\u1edbi.<\/p>\n<p class=\"p2\">N\u1ed9i dung mang t\u00ednh tham kh\u1ea3o, th\u00f4ng tin s\u1ea3n ph\u1ea9m v\u00e0 chi ph\u00ed c\u00f3 th\u1ec3 thay \u0111\u1ed5i. C\u1ea7n trao \u0111\u1ed5i v\u1ec1 l\u1ef1a ch\u1ecdn ph\u00f9 h\u1ee3p v\u1edbi doanh nghi\u1ec7p b\u1ea1n, <a href=\"https:\/\/arito.vn\/en\/thong-tin-lien-he\/\"><span class=\"s1\">li\u00ean h\u1ec7 v\u1edbi Arito<\/span><\/a>.<\/p>","protected":false},"excerpt":{"rendered":"<p>Ph\u1ea7n l\u1edbn doanh nghi\u1ec7p kh\u00f4ng ph\u1ea3i ch\u1ecdn gi\u1eefa ERP v\u00e0 CRM. H\u1ecd c\u1ea7n c\u1ea3 hai, v\u00e0 c\u00e2u h\u1ecfi th\u1eadt l\u00e0 l\u00e0m c\u00e1i n\u00e0o tr\u01b0\u1edbc, r\u1ed3i hai h\u1ec7 th\u1ed1ng n\u00f3i chuy\u1ec7n v\u1edbi nhau th\u1ebf n\u00e0o. B\u00e0i vi\u1ebft so s\u00e1nh hai lo\u1ea1i h\u1ec7 th\u1ed1ng theo 10 ti\u00eau ch\u00ed v\u00e0 \u0111\u01b0a ra khung quy\u1ebft \u0111\u1ecbnh theo t\u1eebng t\u00ecnh [&hellip;]<\/p>\n","protected":false},"author":9,"featured_media":12330,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[348,307,1],"tags":[],"class_list":["post-12329","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ve-erp","category-marketing-ban-hang","category-tin-tuc"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/arito.vn\/en\/wp-json\/wp\/v2\/posts\/12329","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/arito.vn\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/arito.vn\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/arito.vn\/en\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/arito.vn\/en\/wp-json\/wp\/v2\/comments?post=12329"}],"version-history":[{"count":10,"href":"https:\/\/arito.vn\/en\/wp-json\/wp\/v2\/posts\/12329\/revisions"}],"predecessor-version":[{"id":25224,"href":"https:\/\/arito.vn\/en\/wp-json\/wp\/v2\/posts\/12329\/revisions\/25224"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/arito.vn\/en\/wp-json\/wp\/v2\/media\/12330"}],"wp:attachment":[{"href":"https:\/\/arito.vn\/en\/wp-json\/wp\/v2\/media?parent=12329"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/arito.vn\/en\/wp-json\/wp\/v2\/categories?post=12329"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/arito.vn\/en\/wp-json\/wp\/v2\/tags?post=12329"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}