{"id":11902,"date":"2024-05-08T21:42:49","date_gmt":"2024-05-08T14:42:49","guid":{"rendered":"https:\/\/arito.vn\/?p=11902"},"modified":"2024-06-29T10:21:21","modified_gmt":"2024-06-29T03:21:21","slug":"cham-soc-khach-hang-la-gi","status":"publish","type":"post","link":"https:\/\/arito.vn\/en\/cham-soc-khach-hang-la-gi\/","title":{"rendered":"Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec? Vai tr\u00f2, c\u00f4ng vi\u1ec7c v\u00e0 c\u01a1 h\u1ed9i vi\u1ec7c l\u00e0m"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">\u0110\u1ec3 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ed1t, c\u1ea7n t\u1ea1o ra tr\u1ea3i nghi\u1ec7m mua h\u00e0ng \u0111\u00e1ng nh\u1edb, cung c\u1ea5p d\u1ecbch v\u1ee5 h\u1ed7 tr\u1ee3 sau b\u00e1n h\u00e0ng t\u1eadn t\u00ecnh v\u00e0 nhanh ch\u00f3ng, c\u00f9ng v\u1edbi vi\u1ec7c x\u00e2y d\u1ef1ng m\u1ed9t c\u1ed9ng \u0111\u1ed3ng kh\u00e1ch h\u00e0ng trung th\u00e0nh v\u00e0 h\u00e0i l\u00f2ng.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">V\u1eady c\u1ee5 th\u1ec3 <strong><a href=\"https:\/\/arito.vn\/en\/cham-soc-khach-hang-la-gi\/\">ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec<\/a><\/strong> ? Vai tr\u00f2 v\u00e0 l\u00e0m sao gi\u00fap doanh nghi\u1ec7p c\u00f3 quy tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ed1t h\u01a1n ? H\u00e3y c\u00f9ng <\/span><a href=\"https:\/\/arito.vn\/en\/\"><b><i>Arito<\/i><\/b><\/a><span style=\"font-weight: 400;\"> \u0111i s\u00e2u v\u00e0o c\u00e1c n\u1ed9i dung li\u00ean quan \u0111\u1ec3 hi\u1ec3u th\u00eam nh\u00e9.\u00a0<\/span><\/p>\n<h2><b>1. Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec?<\/b><\/h2>\n<p><b>Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec?<\/b> <span style=\"font-weight: 400;\">Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 qu\u00e1 tr\u00ecnh t\u01b0\u01a1ng t\u00e1c v\u00e0 t\u1ea1o m\u1ed1i quan h\u1ec7 t\u00edch c\u1ef1c gi\u1eefa doanh nghi\u1ec7p v\u00e0 kh\u00e1ch h\u00e0ng, nh\u1eb1m \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a h\u1ecd, gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 ph\u00e1t sinh v\u00e0 t\u1ea1o ra tr\u1ea3i nghi\u1ec7m mua h\u00e0ng ho\u00e0n h\u1ea3o. \u0110i\u1ec1u n\u00e0y bao g\u1ed3m vi\u1ec7c cung c\u1ea5p h\u1ed7 tr\u1ee3 tr\u01b0\u1edbc v\u00e0 sau b\u00e1n h\u00e0ng, l\u1eafng nghe ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 th\u1ef1c hi\u1ec7n c\u00e1c bi\u1ec7n ph\u00e1p nh\u1eb1m n\u00e2ng cao s\u1ef1 h\u00e0i l\u00f2ng v\u00e0 trung th\u00e0nh c\u1ee7a h\u1ecd.<\/span><\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter size-full wp-image-11903\" src=\"https:\/\/arito.vn\/wp-content\/uploads\/2024\/05\/cham-soc-khach-hang-la-gi.png\" alt=\"ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec\" width=\"1280\" height=\"720\" \/><\/p>\n<h3><b>C\u1ee5 th\u1ec3, c\u00e1c ho\u1ea1t \u0111\u1ed9ng trong qu\u00e1 tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng bao g\u1ed3m:<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ti\u1ebfp nh\u1eadn y\u00eau c\u1ea7u v\u00e0 t\u01b0 v\u1ea5n tr\u01b0\u1edbc b\u00e1n h\u00e0ng: \u0110\u00e1p \u1ee9ng c\u00e2u h\u1ecfi, cung c\u1ea5p th\u00f4ng tin v\u1ec1 s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5, h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng trong vi\u1ec7c ch\u1ecdn l\u1ef1a s\u1ea3n ph\u1ea9m ph\u00f9 h\u1ee3p.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">H\u1ed7 tr\u1ee3 sau b\u00e1n h\u00e0ng: Gi\u1ea3i \u0111\u00e1p th\u1eafc m\u1eafc, x\u1eed l\u00fd khi\u1ebfu n\u1ea1i, v\u00e0 cung c\u1ea5p h\u1ed7 tr\u1ee3 k\u1ef9 thu\u1eadt sau khi kh\u00e1ch h\u00e0ng mua s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">X\u1eed l\u00fd ph\u1ea3n h\u1ed3i: L\u1eafng nghe \u00fd ki\u1ebfn, \u0111\u00e1nh gi\u00e1 t\u1eeb kh\u00e1ch h\u00e0ng v\u00e0 \u0111\u1ec1 xu\u1ea5t c\u1ea3i ti\u1ebfn \u0111\u1ec3 n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 v\u00e0 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">T\u1ea1o ra tr\u1ea3i nghi\u1ec7m t\u00edch c\u1ef1c: \u0110\u1ea3m b\u1ea3o kh\u00e1ch h\u00e0ng c\u00f3 tr\u1ea3i nghi\u1ec7m mua h\u00e0ng tho\u1ea3i m\u00e1i v\u00e0 thu\u1eadn l\u1ee3i, t\u1eeb qu\u00e1 tr\u00ecnh \u0111\u1eb7t h\u00e0ng \u0111\u1ebfn nh\u1eadn s\u1ea3n ph\u1ea9m v\u00e0 s\u1eed d\u1ee5ng sau n\u00e0y.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">X\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7: T\u1ea1o ra li\u00ean k\u1ebft v\u1edbi kh\u00e1ch h\u00e0ng th\u00f4ng qua c\u00e1c k\u00eanh t\u01b0\u01a1ng t\u00e1c nh\u01b0 email, \u0111i\u1ec7n tho\u1ea1i, m\u1ea1ng x\u00e3 h\u1ed9i \u0111\u1ec3 duy tr\u00ec s\u1ef1 g\u1ea7n g\u0169i v\u00e0 t\u1ea1o \u0111i\u1ec1u ki\u1ec7n cho vi\u1ec7c t\u00e1i mua v\u00e0 gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 cho ng\u01b0\u1eddi kh\u00e1c.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Qu\u1ea3n l\u00fd th\u00f4ng tin kh\u00e1ch h\u00e0ng: Theo d\u00f5i l\u1ecbch s\u1eed mua h\u00e0ng, s\u1edf th\u00edch v\u00e0 th\u00f4ng tin c\u00e1 nh\u00e2n c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 c\u00f3 th\u1ec3 cung c\u1ea5p d\u1ecbch v\u1ee5 c\u00e1 nh\u00e2n h\u00f3a v\u00e0 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a h\u1ecd m\u1ed9t c\u00e1ch t\u1ed1t nh\u1ea5t.<\/span><\/li>\n<\/ul>\n<blockquote><p><strong><a href=\"https:\/\/arito.vn\/en\/mobile-crm-la-gi\/\">Mobile CRM l\u00e0 g\u00ec<\/a>? C\u00e1c ti\u00eau ch\u00ed l\u1ef1a ch\u1ecdn App CRM cho doanh nghi\u1ec7p<\/strong><\/p><\/blockquote>\n<h2><b>2. Vai tr\u00f2 c\u1ee7a ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Vai tr\u00f2 c\u1ee7a ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 c\u1ef1c k\u1ef3 quan tr\u1ecdng \u0111\u1ed1i v\u1edbi s\u1ef1 ph\u00e1t tri\u1ec3n v\u00e0 th\u00e0nh c\u00f4ng c\u1ee7a m\u1ed9t doanh nghi\u1ec7p. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 vai tr\u00f2 quan tr\u1ecdng c\u1ee7a ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng:<\/span><\/p>\n<h3><b>T\u1ea1o s\u1ef1 h\u00e0i l\u00f2ng v\u00e0 trung th\u00e0nh<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng gi\u00fap t\u1ea1o ra s\u1ef1 h\u00e0i l\u00f2ng v\u00e0 tin c\u1eady t\u1eeb ph\u00eda kh\u00e1ch h\u00e0ng, t\u1eeb \u0111\u00f3 t\u0103ng c\u01a1 h\u1ed9i t\u00e1i mua v\u00e0 t\u1ea1o ra m\u1ed9t c\u1ed9ng \u0111\u1ed3ng kh\u00e1ch h\u00e0ng trung th\u00e0nh. \u0110\u1ec3 l\u00e0m \u0111\u01b0\u1ee3c \u0111i\u1ec1u n\u00e0y, c\u00e1c doanh nghi\u1ec7p c\u1ea7n th\u1ef1c hi\u1ec7n c\u00e1c bi\u1ec7n ph\u00e1p nh\u01b0:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Cung c\u1ea5p s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 ch\u1ea5t l\u01b0\u1ee3ng: <\/b><span style=\"font-weight: 400;\">S\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 ch\u1ea5t l\u01b0\u1ee3ng cao s\u1ebd l\u00e0m h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng v\u00e0 t\u1ea1o ra s\u1ef1 tin c\u1eady t\u1eeb ph\u00eda h\u1ecd. Vi\u1ec7c \u0111\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng l\u00e0 m\u1ed9t y\u1ebfu t\u1ed1 quan tr\u1ecdng trong vi\u1ec7c duy tr\u00ec v\u00e0 t\u0103ng c\u01b0\u1eddng l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>L\u1eafng nghe v\u00e0 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng:<\/b><span style=\"font-weight: 400;\"> Hi\u1ec3u r\u00f5 nhu c\u1ea7u v\u00e0 mong mu\u1ed1n c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 c\u1ef1c k\u1ef3 quan tr\u1ecdng. B\u1eb1ng c\u00e1ch l\u1eafng nghe v\u00e0 \u0111\u00e1p \u1ee9ng c\u00e1c y\u00eau c\u1ea7u \u0111\u00f3, doanh nghi\u1ec7p c\u00f3 th\u1ec3 t\u1ea1o ra tr\u1ea3i nghi\u1ec7m mua h\u00e0ng \u0111\u00e1ng nh\u1edb v\u00e0 t\u0103ng c\u01a1 h\u1ed9i \u0111\u1ec3 kh\u00e1ch h\u00e0ng tr\u1edf l\u1ea1i.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 m\u1ed9t c\u00e1ch nhanh ch\u00f3ng v\u00e0 hi\u1ec7u qu\u1ea3:<\/b><span style=\"font-weight: 400;\"> Khi ph\u00e1t sinh v\u1ea5n \u0111\u1ec1, vi\u1ec7c gi\u1ea3i quy\u1ebft m\u1ed9t c\u00e1ch nhanh ch\u00f3ng v\u00e0 hi\u1ec7u qu\u1ea3 s\u1ebd gi\u1eef cho kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y h\u00e0i l\u00f2ng v\u00e0 \u0111\u00e1nh gi\u00e1 cao doanh nghi\u1ec7p.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>T\u1ea1o ra m\u1ed9t m\u00f4i tr\u01b0\u1eddng giao ti\u1ebfp m\u1edf:<\/b><span style=\"font-weight: 400;\"> Vi\u1ec7c t\u1ea1o ra m\u1ed9t m\u00f4i tr\u01b0\u1eddng giao ti\u1ebfp m\u1edf c\u1eeda gi\u1eefa doanh nghi\u1ec7p v\u00e0 kh\u00e1ch h\u00e0ng s\u1ebd gi\u00fap kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y tho\u1ea3i m\u00e1i khi chia s\u1ebb \u00fd ki\u1ebfn, ph\u1ea3n h\u1ed3i v\u00e0 g\u1eb7p ph\u1ea3i v\u1ea5n \u0111\u1ec1.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Cung c\u1ea5p \u01b0u \u0111\u00e3i v\u00e0 khuy\u1ebfn m\u00e3i:<\/b><span style=\"font-weight: 400;\"> Cung c\u1ea5p \u01b0u \u0111\u00e3i v\u00e0 khuy\u1ebfn m\u00e3i \u0111\u1eb7c bi\u1ec7t cho kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft l\u00e0 m\u1ed9t c\u00e1ch t\u1ed1t \u0111\u1ec3 th\u1ec3 hi\u1ec7n s\u1ef1 \u0111\u00e1nh gi\u00e1 v\u00e0 kh\u00edch l\u1ec7 h\u1ecd ti\u1ebfp t\u1ee5c \u1ee7ng h\u1ed9 doanh nghi\u1ec7p.<\/span><\/li>\n<\/ul>\n<h3><b>T\u0103ng doanh s\u1ed1 b\u00e1n h\u00e0ng<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">B\u1eb1ng c\u00e1ch cung c\u1ea5p d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng xu\u1ea5t s\u1eafc, doanh nghi\u1ec7p c\u00f3 th\u1ec3 t\u1ea1o ra tr\u1ea3i nghi\u1ec7m mua h\u00e0ng t\u00edch c\u1ef1c, thu h\u00fat kh\u00e1ch h\u00e0ng m\u1edbi v\u00e0 t\u0103ng doanh s\u1ed1 b\u00e1n h\u00e0ng. <\/span><span style=\"font-weight: 400;\">\u0110\u1ec3 t\u0103ng doanh s\u1ed1 b\u00e1n h\u00e0ng th\u00f4ng qua ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, c\u00e1c doanh nghi\u1ec7p c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n c\u00e1c bi\u1ec7n ph\u00e1p sau:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>T\u1ed1i \u01b0u h\u00f3a tr\u1ea3i nghi\u1ec7m mua h\u00e0ng:<\/b><span style=\"font-weight: 400;\"> T\u1ea1o ra tr\u1ea3i nghi\u1ec7m mua h\u00e0ng tho\u1ea3i m\u00e1i, thu\u1eadn l\u1ee3i v\u00e0 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 bao g\u1ed3m vi\u1ec7c c\u1ea3i thi\u1ec7n giao di\u1ec7n website, gi\u1ea3m th\u1eddi gian \u0111\u1eb7t h\u00e0ng v\u00e0 thanh to\u00e1n, c\u0169ng nh\u01b0 cung c\u1ea5p th\u00f4ng tin s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 \u0111\u1ea7y \u0111\u1ee7 v\u00e0 d\u1ec5 hi\u1ec3u.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>X\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 trung th\u1ef1c:<\/b><span style=\"font-weight: 400;\"> X\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 trung th\u1ef1c v\u1edbi kh\u00e1ch h\u00e0ng th\u00f4ng qua vi\u1ec7c l\u1eafng nghe, hi\u1ec3u r\u00f5 v\u00e0 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a h\u1ecd. M\u1ed1i quan h\u1ec7 n\u00e0y s\u1ebd t\u1ea1o ra l\u00f2ng tin v\u00e0 \u1ee7ng h\u1ed9 t\u1eeb ph\u00eda kh\u00e1ch h\u00e0ng, gi\u00fap t\u0103ng c\u01a1 h\u1ed9i mua h\u00e0ng v\u00e0 t\u00e1i mua trong t\u01b0\u01a1ng lai.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>T\u1eadn d\u1ee5ng qu\u1ea3ng c\u00e1o v\u00e0 ti\u1ebfp th\u1ecb th\u00f4ng minh:<\/b><span style=\"font-weight: 400;\"> S\u1eed d\u1ee5ng c\u00e1c chi\u1ebfn l\u01b0\u1ee3c qu\u1ea3ng c\u00e1o v\u00e0 ti\u1ebfp th\u1ecb th\u00f4ng minh \u0111\u1ec3 ti\u1ebfp c\u1eadn v\u00e0 thu h\u00fat kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng. \u0110\u1ed3ng th\u1eddi, duy tr\u00ec m\u1ed9t chi\u1ebfn l\u01b0\u1ee3c ti\u1ebfp th\u1ecb li\u00ean t\u1ee5c \u0111\u1ec3 t\u0103ng c\u01b0\u1eddng nh\u1eadn th\u1ee9c th\u01b0\u01a1ng hi\u1ec7u v\u00e0 t\u1ea1o ra s\u1ef1 quan t\u00e2m t\u1eeb ph\u00eda kh\u00e1ch h\u00e0ng.<\/span><\/li>\n<\/ul>\n<h3><b>X\u00e2y d\u1ef1ng uy t\u00edn v\u00e0 danh ti\u1ebfng<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ed1t kh\u00f4ng ch\u1ec9 t\u1ea1o ra s\u1ef1 h\u00e0i l\u00f2ng cho kh\u00e1ch h\u00e0ng m\u00e0 c\u00f2n gi\u00fap x\u00e2y d\u1ef1ng uy t\u00edn v\u00e0 danh ti\u1ebfng c\u1ee7a doanh nghi\u1ec7p trong c\u1ed9ng \u0111\u1ed3ng. <\/span><span style=\"font-weight: 400;\">Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch t\u1eadn t\u00ecnh v\u00e0 chuy\u00ean nghi\u1ec7p s\u1ebd t\u1ea1o ra nh\u1eefng ph\u1ea3n h\u1ed3i t\u00edch c\u1ef1c t\u1eeb ph\u00eda kh\u00e1ch h\u00e0ng. Nh\u1eefng \u0111\u00e1nh gi\u00e1 v\u00e0 nh\u1eadn x\u00e9t t\u00edch c\u1ef1c n\u00e0y s\u1ebd l\u00e0 m\u1ed9t trong nh\u1eefng y\u1ebfu t\u1ed1 quan tr\u1ecdng \u0111\u1ec3 x\u00e2y d\u1ef1ng uy t\u00edn v\u00e0 danh ti\u1ebfng c\u1ee7a doanh nghi\u1ec7p.\u00a0<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-11904\" src=\"https:\/\/arito.vn\/wp-content\/uploads\/2024\/05\/cham-soc-khach-hang.png\" alt=\"ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng\" width=\"1280\" height=\"720\" \/><\/p>\n<h3><b>Ph\u00e1t tri\u1ec3n h\u1ed7 tr\u1ee3 sau b\u00e1n h\u00e0ng<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng kh\u00f4ng ch\u1ec9 gi\u1edbi h\u1ea1n \u1edf qu\u00e1 tr\u00ecnh mua h\u00e0ng m\u00e0 c\u00f2n bao g\u1ed3m vi\u1ec7c cung c\u1ea5p h\u1ed7 tr\u1ee3 sau b\u00e1n h\u00e0ng, gi\u00fap kh\u00e1ch h\u00e0ng gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 ph\u00e1t sinh v\u00e0 t\u0103ng c\u01b0\u1eddng ni\u1ec1m tin v\u00e0o s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5.<\/span><\/p>\n<h3><b>Thu th\u1eadp th\u00f4ng tin quan tr\u1ecdng<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Qua qu\u00e1 tr\u00ecnh t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng, doanh nghi\u1ec7p c\u00f3 th\u1ec3 thu th\u1eadp th\u00f4ng tin quan tr\u1ecdng v\u1ec1 nhu c\u1ea7u, s\u1edf th\u00edch v\u00e0 ph\u1ea3n h\u1ed3i c\u1ee7a h\u1ecd, t\u1eeb \u0111\u00f3 t\u1ed1i \u01b0u h\u00f3a chi\u1ebfn l\u01b0\u1ee3c kinh doanh v\u00e0 s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">T\u00f3m l\u1ea1i, vai tr\u00f2 c\u1ee7a ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng kh\u00f4ng ch\u1ec9 l\u00e0 m\u1ed9t ph\u1ea7n quan tr\u1ecdng trong ho\u1ea1t \u0111\u1ed9ng kinh doanh m\u00e0 c\u00f2n l\u00e0 y\u1ebfu t\u1ed1 quy\u1ebft \u0111\u1ecbnh \u0111\u1ebfn s\u1ef1 th\u00e0nh c\u00f4ng v\u00e0 ph\u00e1t tri\u1ec3n c\u1ee7a doanh nghi\u1ec7p trong th\u1ecb tr\u01b0\u1eddng c\u1ea1nh tranh ng\u00e0y nay.<\/span><\/p>\n<h2><span id=\"3_Nhan_vien_cham_soc_khach_hang_la_gi\"><strong>3. Nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec?<\/strong><\/span><\/h2>\n<p>Nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong b\u1ed9 ph\u1eadn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a m\u1ed9t doanh nghi\u1ec7p. Nhi\u1ec7m v\u1ee5 ch\u00ednh c\u1ee7a h\u1ecd l\u00e0 t\u01b0\u01a1ng t\u00e1c tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng \u0111\u1ec3 gi\u1ea3i \u0111\u00e1p c\u00e1c th\u1eafc m\u1eafc, x\u1eed l\u00fd khi\u1ebfu n\u1ea1i, \u0111\u00e1p \u1ee9ng y\u00eau c\u1ea7u v\u00e0 th\u1ea5u hi\u1ec3u mong mu\u1ed1n c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ed1i v\u1edbi s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 c\u1ee7a doanh nghi\u1ec7p.<\/p>\n<p>Nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng ch\u1ecbu tr\u00e1ch nhi\u1ec7m \u0111\u1ea3m b\u1ea3o r\u1eb1ng kh\u00e1ch h\u00e0ng c\u00f3 tr\u1ea3i nghi\u1ec7m mua s\u1eafm tho\u1ea3i m\u00e1i v\u00e0 h\u00e0i l\u00f2ng nh\u1ea5t c\u00f3 th\u1ec3. \u0110i\u1ec1u n\u00e0y kh\u00f4ng ch\u1ec9 gi\u00fap doanh nghi\u1ec7p duy tr\u00ec v\u00e0 ph\u00e1t tri\u1ec3n m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng hi\u1ec7n t\u1ea1i m\u00e0 c\u00f2n thu h\u00fat \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng m\u1edbi th\u00f4ng qua s\u1ef1 h\u00e0i l\u00f2ng v\u00e0 s\u1ef1 t\u1eadn t\u00e2m c\u1ee7a h\u1ecd.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-12587\" src=\"https:\/\/arito.vn\/wp-content\/uploads\/2024\/05\/Screenshot-2024-06-29-at-10.19.24.png\" alt=\"nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec\" width=\"1134\" height=\"634\" \/><\/p>\n<h3>3.1. M\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/h3>\n<p>Trong doanh nghi\u1ec7p, nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u00f3 nh\u1eefng nhi\u1ec7m v\u1ee5 ch\u00ednh sau:<\/p>\n<ol>\n<li><strong>Ti\u1ebfp nh\u1eadn v\u00e0 gi\u1ea3i quy\u1ebft y\u00eau c\u1ea7u, th\u1eafc m\u1eafc v\u00e0 khi\u1ebfu n\u1ea1i c\u1ee7a kh\u00e1ch h\u00e0ng<\/strong>: Qua nhi\u1ec1u k\u00eanh nh\u01b0 \u0111i\u1ec7n tho\u1ea1i, email, chat tr\u1ef1c tuy\u1ebfn,&#8230; Nh\u00e2n vi\u00ean s\u1ebd l\u1eafng nghe kh\u00e1ch h\u00e0ng c\u1ea9n th\u1eadn, th\u1ea5u hi\u1ec3u v\u00e0 \u0111\u01b0a ra gi\u1ea3i ph\u00e1p ph\u00f9 h\u1ee3p.<\/li>\n<li><strong>Cung c\u1ea5p th\u00f4ng tin s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5<\/strong>: Bao g\u1ed3m c\u00e1c t\u00ednh n\u0103ng, gi\u00e1 c\u1ea3, c\u00e1ch s\u1eed d\u1ee5ng c\u1ee7a s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5.<\/li>\n<li><strong>H\u1ed7 tr\u1ee3 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5<\/strong>: H\u01b0\u1edbng d\u1eabn s\u1eed d\u1ee5ng, gi\u1ea3i quy\u1ebft l\u1ed7i s\u1ea3n ph\u1ea9m,&#8230;<\/li>\n<li><strong>X\u00e2y d\u1ef1ng v\u00e0 duy tr\u00ec m\u1ed1i quan h\u1ec7 l\u00e2u d\u00e0i v\u1edbi kh\u00e1ch h\u00e0ng<\/strong>: Th\u01b0\u1eddng xuy\u00ean li\u00ean h\u1ec7 \u0111\u1ec3 ki\u1ec3m tra t\u00ecnh h\u00ecnh s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5.<\/li>\n<li><strong>Tr\u1ea3 l\u1eddi \u0111\u00e1nh gi\u00e1 v\u00e0 th\u1eafc m\u1eafc tr\u00ean c\u00e1c di\u1ec5n \u0111\u00e0n v\u00e0 m\u1ea1ng x\u00e3 h\u1ed9i<\/strong>: \u0110\u1ea3m b\u1ea3o th\u00f4ng tin ch\u00ednh x\u00e1c v\u00e0 k\u1ecbp th\u1eddi.<\/li>\n<li><strong>Khuy\u1ebfn kh\u00edch kh\u00e1ch h\u00e0ng quay tr\u1edf l\u1ea1i mua h\u00e0ng<\/strong>: Ch\u1ee7 \u0111\u1ed9ng cung c\u1ea5p ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u00e3i, \u01b0u \u0111\u00e3i cho nh\u00f3m kh\u00e1ch h\u00e0ng c\u0169.<\/li>\n<\/ol>\n<h3>3.2. K\u1ef9 n\u0103ng c\u01a1 b\u1ea3n c\u1ee7a nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/h3>\n<p>\u0110\u1ec3 tr\u1edf th\u00e0nh m\u1ed9t nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng chuy\u00ean nghi\u1ec7p, c\u1ea7n c\u00f3 c\u00e1c k\u1ef9 n\u0103ng c\u01a1 b\u1ea3n sau:<\/p>\n<ol>\n<li><strong>K\u1ef9 n\u0103ng giao ti\u1ebfp<\/strong>: Giao ti\u1ebfp t\u1ed1t c\u1ea3 b\u1eb1ng l\u1eddi n\u00f3i v\u00e0 v\u0103n b\u1ea3n, l\u1eafng nghe c\u1ea9n th\u1eadn v\u00e0 truy\u1ec1n \u0111\u1ea1t th\u00f4ng tin r\u00f5 r\u00e0ng.<\/li>\n<li><strong>K\u1ef9 n\u0103ng gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1<\/strong>: Gi\u1ea3i quy\u1ebft nhanh ch\u00f3ng v\u00e0 hi\u1ec7u qu\u1ea3, ph\u00e2n t\u00edch nguy\u00ean nh\u00e2n v\u00e0 \u0111\u01b0a ra gi\u1ea3i ph\u00e1p ph\u00f9 h\u1ee3p.<\/li>\n<li><strong>K\u1ef9 n\u0103ng l\u1eafng nghe<\/strong>: Hi\u1ec3u ch\u00ednh x\u00e1c nhu c\u1ea7u v\u00e0 mong mu\u1ed1n c\u1ee7a kh\u00e1ch h\u00e0ng, \u0111\u01b0a ra c\u00e1c c\u00e2u h\u1ecfi m\u1edf \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh v\u1ea5n \u0111\u1ec1.<\/li>\n<li><strong>K\u1ef9 n\u0103ng l\u00e0m vi\u1ec7c nh\u00f3m<\/strong>: Ph\u1ed1i h\u1ee3p t\u1ed1t v\u1edbi \u0111\u1ed3ng nghi\u1ec7p, chia s\u1ebb th\u00f4ng tin v\u00e0 h\u1ee3p t\u00e1c \u0111\u1ec3 \u0111\u1ea1t m\u1ee5c ti\u00eau chung.<\/li>\n<li><strong>K\u1ef9 n\u0103ng x\u1eed l\u00fd c\u0103ng th\u1eb3ng<\/strong>: X\u1eed l\u00fd t\u00ecnh hu\u1ed1ng c\u0103ng th\u1eb3ng m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3 \u0111\u1ec3 kh\u00f4ng \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5.<\/li>\n<\/ol>\n<h3>3.3. Y\u1ebfu t\u1ed1 \u0111\u1ec3 tr\u1edf th\u00e0nh m\u1ed9t nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/h3>\n<p>Nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ea7n c\u00f3:<\/p>\n<ol>\n<li><strong>Th\u00e1i \u0111\u1ed9<\/strong>: T\u00edch c\u1ef1c, chuy\u00ean nghi\u1ec7p v\u00e0 s\u1eb5n s\u00e0ng gi\u00fap \u0111\u1ee1 kh\u00e1ch h\u00e0ng.<\/li>\n<li><strong>Ch\u1ee7 \u0111\u1ed9ng<\/strong>: T\u00ecm hi\u1ec3u nhu c\u1ea7u v\u00e0 mong mu\u1ed1n c\u1ee7a kh\u00e1ch h\u00e0ng, gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 k\u1ecbp th\u1eddi.<\/li>\n<li><strong>Ki\u00ean nh\u1eabn<\/strong>: L\u1eafng nghe kh\u00e1ch h\u00e0ng, gi\u1eef b\u00ecnh t\u0129nh ngay c\u1ea3 khi kh\u00e1ch h\u00e0ng ph\u00e0n n\u00e0n ho\u1eb7c khi\u1ebfu n\u1ea1i.<\/li>\n<li><strong>T\u1eadp trung<\/strong>: T\u1eadp trung v\u00e0o kh\u00e1ch h\u00e0ng v\u00e0 v\u1ea5n \u0111\u1ec1 c\u1ee7a h\u1ecd, tr\u00e1nh b\u1ecb ph\u00e2n t\u00e2m.<\/li>\n<li><strong>Kh\u00e9o l\u00e9o trong giao ti\u1ebfp<\/strong>: Tr\u00e1nh g\u00e2y hi\u1ec3u l\u1ea7m ho\u1eb7c m\u00e2u thu\u1eabn.<\/li>\n<li><strong>Linh ho\u1ea1t<\/strong>: \u1ee8ng bi\u1ebfn trong vi\u1ec7c x\u1eed l\u00fd c\u00e1c t\u00ecnh hu\u1ed1ng b\u1ea5t ng\u1edd.<\/li>\n<\/ol>\n<h3>3.4. C\u01a1 h\u1ed9i ngh\u1ec1 nghi\u1ec7p c\u1ee7a nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/h3>\n<p>Theo Hi\u1ec7p h\u1ed9i Th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed Vi\u1ec7t Nam (VECOM), trong n\u0103m 2022, kho\u1ea3ng 80% kh\u00e1ch h\u00e0ng Vi\u1ec7t Nam s\u1eb5n s\u00e0ng ch\u1ecdn s\u1ea3n ph\u1ea9m c\u1ee7a doanh nghi\u1ec7p c\u00f3 d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ed1t d\u00f9 gi\u00e1 cao h\u01a1n.<\/p>\n<p>Ng\u00e0nh d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111ang ph\u00e1t tri\u1ec3n m\u1ea1nh m\u1ebd, t\u1ea1o ra nhi\u1ec1u c\u01a1 h\u1ed9i vi\u1ec7c l\u00e0m nh\u01b0ng ngu\u1ed3n nh\u00e2n l\u1ef1c ch\u1ea5t l\u01b0\u1ee3ng cao v\u1eabn c\u00f2n h\u1ea1n ch\u1ebf. C\u00f4ng ngh\u1ec7 ph\u00e1t tri\u1ec3n v\u00e0 s\u1ef1 c\u1ea1nh tranh gay g\u1eaft \u0111\u00f2i h\u1ecfi nh\u00e2n vi\u00ean c\u1ea7n c\u00f3 k\u1ef9 n\u0103ng giao ti\u1ebfp \u0111a k\u00eanh v\u00e0 s\u1eed d\u1ee5ng th\u00e0nh th\u1ea1o c\u00e1c c\u00f4ng c\u1ee5 c\u00f4ng ngh\u1ec7. Ng\u00e0nh n\u00e0y s\u1ebd ti\u1ebfp t\u1ee5c c\u00f3 nhu c\u1ea7u nh\u00e2n l\u1ef1c cao trong t\u01b0\u01a1ng lai.<\/p>\n<h2><b>4. C\u00e1c lo\u1ea1i h\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng ph\u1ed5 bi\u1ebfn<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 c\u00e1c lo\u1ea1i h\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng ph\u1ed5 bi\u1ebfn, c\u1ee5 th\u1ec3:\u00a0<\/span><\/p>\n<h3><b>H\u1ed7 tr\u1ee3 tr\u01b0\u1edbc b\u00e1n h\u00e0ng:<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">T\u01b0 v\u1ea5n s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5: Nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng cung c\u1ea5p th\u00f4ng tin chi ti\u1ebft v\u1ec1 s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5, gi\u1ea3i \u0111\u00e1p c\u00e1c th\u1eafc m\u1eafc v\u00e0 h\u01b0\u1edbng d\u1eabn kh\u00e1ch h\u00e0ng l\u1ef1a ch\u1ecdn s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 ph\u00f9 h\u1ee3p v\u1edbi nhu c\u1ea7u c\u1ee7a h\u1ecd.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Ch\u0103m s\u00f3c qua tr\u00f2 chuy\u1ec7n tr\u1ef1c tuy\u1ebfn: S\u1eed d\u1ee5ng c\u00e1c c\u00f4ng c\u1ee5 tr\u00f2 chuy\u1ec7n tr\u1ef1c tuy\u1ebfn nh\u01b0 live chat \u0111\u1ec3 t\u01b0\u01a1ng t\u00e1c tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng, cung c\u1ea5p h\u1ed7 tr\u1ee3 v\u00e0 gi\u1ea3i \u0111\u00e1p th\u1eafc m\u1eafc trong qu\u00e1 tr\u00ecnh mua h\u00e0ng.<\/span><\/li>\n<\/ul>\n<h3><b>H\u1ed7 tr\u1ee3 sau b\u00e1n h\u00e0ng:<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">D\u1ecbch v\u1ee5 h\u1ed7 tr\u1ee3 k\u1ef9 thu\u1eadt: \u0110\u1ed9i ng\u0169 h\u1ed7 tr\u1ee3 k\u1ef9 thu\u1eadt cung c\u1ea5p s\u1ef1 gi\u00fap \u0111\u1ee1 v\u00e0 gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 k\u1ef9 thu\u1eadt m\u00e0 kh\u00e1ch h\u00e0ng g\u1eb7p ph\u1ea3i sau khi mua s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">X\u1eed l\u00fd khi\u1ebfu n\u1ea1i: \u0110\u1ed1i ph\u00f3 v\u1edbi c\u00e1c khi\u1ebfu n\u1ea1i t\u1eeb kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch nhanh ch\u00f3ng v\u00e0 hi\u1ec7u qu\u1ea3 \u0111\u1ec3 gi\u1eef cho h\u1ecd h\u00e0i l\u00f2ng v\u00e0 duy tr\u00ec m\u1ed1i quan h\u1ec7 t\u00edch c\u1ef1c.<\/span><\/li>\n<\/ul>\n<h3><b>G\u1eedi email marketing:<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Email v\u1ec1 s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 m\u1edbi: G\u1eedi th\u00f4ng tin v\u1ec1 c\u00e1c s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 m\u1edbi, c\u1eadp nh\u1eadt v\u00e0 tin t\u1ee9c li\u00ean quan \u0111\u1ebfn doanh nghi\u1ec7p \u0111\u1ec3 kh\u00e1ch h\u00e0ng lu\u00f4n \u0111\u01b0\u1ee3c th\u00f4ng tin m\u1edbi nh\u1ea5t.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Email khuy\u1ebfn m\u00e3i: G\u1eedi c\u00e1c \u01b0u \u0111\u00e3i \u0111\u1eb7c bi\u1ec7t, gi\u1ea3m gi\u00e1 v\u00e0 ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u00e3i \u0111\u1eb7c bi\u1ec7t \u0111\u1ec3 k\u00edch th\u00edch mua h\u00e0ng v\u00e0 t\u0103ng c\u01b0\u1eddng t\u01b0\u01a1ng t\u00e1c t\u1eeb ph\u00eda kh\u00e1ch h\u00e0ng.<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-11905\" src=\"https:\/\/arito.vn\/wp-content\/uploads\/2024\/05\/Screenshot-2024-05-08-at-21.35.42.png\" alt=\"ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec v\u1eady\" width=\"1398\" height=\"788\" \/><\/p>\n<h3><b>Qu\u1ea3n l\u00fd m\u1ea1ng x\u00e3 h\u1ed9i:<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">T\u01b0\u01a1ng t\u00e1c tr\u00ean c\u00e1c n\u1ec1n t\u1ea3ng m\u1ea1ng x\u00e3 h\u1ed9i: \u0110\u0103ng b\u00e0i, tr\u1ea3 l\u1eddi c\u00e2u h\u1ecfi v\u00e0 ph\u1ea3n h\u1ed3i ph\u1ea3n h\u1ed3i t\u1eeb kh\u00e1ch h\u00e0ng tr\u00ean c\u00e1c n\u1ec1n t\u1ea3ng m\u1ea1ng x\u00e3 h\u1ed9i nh\u01b0 Facebook, Instagram, Twitter&#8230;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Theo d\u00f5i v\u00e0 qu\u1ea3n l\u00fd ph\u1ea3n h\u1ed3i: Theo d\u00f5i v\u00e0 qu\u1ea3n l\u00fd c\u00e1c ph\u1ea3n h\u1ed3i, nh\u1eadn x\u00e9t v\u00e0 th\u1ea3o lu\u1eadn t\u1eeb ph\u00eda kh\u00e1ch h\u00e0ng tr\u00ean m\u1ea1ng x\u00e3 h\u1ed9i \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o m\u1ed9t tr\u1ea3i nghi\u1ec7m t\u00edch c\u1ef1c cho h\u1ecd.<\/span><\/li>\n<\/ul>\n<h3><b>T\u1ea1o ra c\u1ed9ng \u0111\u1ed3ng kh\u00e1ch h\u00e0ng:<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Di\u1ec5n \u0111\u00e0n tr\u1ef1c tuy\u1ebfn: T\u1ea1o ra m\u1ed9t di\u1ec5n \u0111\u00e0n tr\u1ef1c tuy\u1ebfn ho\u1eb7c nh\u00f3m c\u1ed9ng \u0111\u1ed3ng \u0111\u1ec3 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 chia s\u1ebb kinh nghi\u1ec7m, giao l\u01b0u v\u00e0 tr\u1ee3 gi\u00fap l\u1eabn nhau.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">S\u1ef1 ki\u1ec7n offline: T\u1ed5 ch\u1ee9c c\u00e1c s\u1ef1 ki\u1ec7n offline nh\u01b0 h\u1ed9i th\u1ea3o, bu\u1ed5i g\u1eb7p g\u1ee1 v\u00e0 c\u00e1c ho\u1ea1t \u0111\u1ed9ng giao l\u01b0u \u0111\u1ec3 t\u1ea1o ra c\u01a1 h\u1ed9i g\u1eb7p g\u1ee1 v\u00e0 t\u01b0\u01a1ng t\u00e1c tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng.<\/span><\/li>\n<\/ul>\n<h3><b>Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i:<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Cu\u1ed9c g\u1ecdi ki\u1ec3m tra: Th\u1ef1c hi\u1ec7n cu\u1ed9c g\u1ecdi \u0111i\u1ec7n tho\u1ea1i \u0111\u1ecbnh k\u1ef3 \u0111\u1ec3 ki\u1ec3m tra v\u00e0 \u0111\u1ea3m b\u1ea3o s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng, c\u0169ng nh\u01b0 cung c\u1ea5p h\u1ed7 tr\u1ee3 v\u00e0 gi\u1ea3i \u0111\u00e1p th\u1eafc m\u1eafc c\u1ee7a h\u1ecd.<\/span><\/li>\n<\/ul>\n<h3><b>Ch\u01b0\u01a1ng tr\u00ecnh trung th\u1ef1c v\u00e0 khuy\u1ebfn m\u00e3i:<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">\u0110i\u1ec3m th\u01b0\u1edfng v\u00e0 \u01b0u \u0111\u00e3i: T\u1ea1o ra c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh trung th\u1ef1c v\u00e0 khuy\u1ebfn m\u00e3i \u0111\u1eb7c bi\u1ec7t nh\u01b0 \u0111i\u1ec3m th\u01b0\u1edfng, \u01b0u \u0111\u00e3i \u0111\u1eb7c bi\u1ec7t v\u00e0 qu\u00e0 t\u1eb7ng cho kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft.<\/span><\/li>\n<\/ul>\n<h2><b>5. Ph\u00e2n bi\u1ec7t ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng v\u00e0 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Ph\u00e2n bi\u1ec7t gi\u1eefa ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng v\u00e0 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n nh\u01b0 sau:<\/span><\/p>\n<table>\n<tbody>\n<tr>\n<td><b>Ti\u00eau ch\u00ed so s\u00e1nh<\/b><\/td>\n<td>\n<h2><b>Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/b><\/h2>\n<\/td>\n<td>\n<h2><b>D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/b><\/h2>\n<\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">\u0110\u1ecbnh ngh\u0129a<\/span><\/td>\n<td><span style=\"font-weight: 400;\">L\u00e0 qu\u00e1 tr\u00ecnh t\u1ea1o v\u00e0 duy tr\u00ec m\u1ed1i quan h\u1ec7 t\u00edch c\u1ef1c v\u1edbi kh\u00e1ch h\u00e0ng, t\u1eeb khi h\u1ecd bi\u1ebft \u0111\u1ebfn doanh nghi\u1ec7p \u0111\u1ebfn sau khi mua h\u00e0ng v\u00e0 s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5.<\/span><\/td>\n<td><span style=\"font-weight: 400;\">C\u00e1c ho\u1ea1t \u0111\u1ed9ng c\u1ee5 th\u1ec3 \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n \u0111\u1ec3 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u v\u00e0 y\u00eau c\u1ea7u c\u1ee5 th\u1ec3 c\u1ee7a kh\u00e1ch h\u00e0ng, bao g\u1ed3m c\u1ea3 h\u1ed7 tr\u1ee3 v\u00e0 gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 k\u1ef9 thu\u1eadt ho\u1eb7c khi\u1ebfu n\u1ea1i.<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">M\u1ee5c ti\u00eau<\/span><\/td>\n<td><span style=\"font-weight: 400;\">T\u1ea1o ra s\u1ef1 h\u00e0i l\u00f2ng, tin c\u1eady v\u00e0 trung th\u00e0nh t\u1eeb ph\u00eda kh\u00e1ch h\u00e0ng, t\u1eeb \u0111\u00f3 t\u0103ng c\u01a1 h\u1ed9i t\u00e1i mua v\u00e0 t\u1ea1o ra m\u1ed9t c\u1ed9ng \u0111\u1ed3ng kh\u00e1ch h\u00e0ng trung th\u00e0nh.<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Cung c\u1ea5p gi\u1ea3i ph\u00e1p v\u00e0 h\u1ed7 tr\u1ee3 cho c\u00e1c v\u1ea5n \u0111\u1ec1 ho\u1eb7c y\u00eau c\u1ea7u c\u1ee5 th\u1ec3 c\u1ee7a kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch nhanh ch\u00f3ng v\u00e0 hi\u1ec7u qu\u1ea3, t\u1eeb \u0111\u00f3 gi\u1eef cho h\u1ecd h\u00e0i l\u00f2ng v\u00e0 t\u0103ng c\u01a1 h\u1ed9i duy tr\u00ec m\u1ed1i quan h\u1ec7 v\u1edbi doanh nghi\u1ec7p.<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Ho\u1ea1t \u0111\u1ed9ng<\/span><\/td>\n<td><span style=\"font-weight: 400;\">G\u1ed3m c\u00e1c ho\u1ea1t \u0111\u1ed9ng nh\u01b0 t\u01b0 v\u1ea5n tr\u01b0\u1edbc b\u00e1n h\u00e0ng, h\u1ed7 tr\u1ee3 sau b\u00e1n h\u00e0ng, x\u1eed l\u00fd khi\u1ebfu n\u1ea1i, g\u1eedi email marketing, qu\u1ea3n l\u00fd m\u1ea1ng x\u00e3 h\u1ed9i, t\u1ed5 ch\u1ee9c s\u1ef1 ki\u1ec7n v\u00e0 x\u00e2y d\u1ef1ng c\u1ed9ng \u0111\u1ed3ng kh\u00e1ch h\u00e0ng.<\/span><\/td>\n<td><span style=\"font-weight: 400;\">G\u1ed3m c\u00e1c ho\u1ea1t \u0111\u1ed9ng nh\u01b0 h\u1ed7 tr\u1ee3 k\u1ef9 thu\u1eadt, gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i, h\u01b0\u1edbng d\u1eabn s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 v\u00e0 cung c\u1ea5p th\u00f4ng tin chi ti\u1ebft v\u1ec1 c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh v\u00e0 ch\u00ednh s\u00e1ch c\u1ee7a doanh nghi\u1ec7p.<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Th\u1eddi \u0111i\u1ec3m<\/span><\/td>\n<td><span style=\"font-weight: 400;\">T\u1eadp trung v\u00e0o kh\u00e1ch h\u00e0ng c\u1ea3 tr\u01b0\u1edbc, trong v\u00e0 sau khi s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m, tr\u1ea3i nghi\u1ec7m d\u1ecbch v\u1ee5<\/span><\/td>\n<td><span style=\"font-weight: 400;\">T\u1eadp trung v\u00e0o c\u00e1c kh\u00e1ch h\u00e0ng \u0111ang s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m\/ d\u1ecbch v\u1ee5 c\u1ee7a doanh nghi\u1ec7p<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">\u0110\u1ed1i t\u01b0\u1ee3ng<\/span><\/td>\n<td><span style=\"font-weight: 400;\">H\u01b0\u1edbng t\u1edbi h\u1ea7u h\u1ebft m\u1ecdi \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng<\/span><\/td>\n<td><span style=\"font-weight: 400;\">H\u01b0\u1edbng t\u1edbi \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng hi\u1ec7n t\u1ea1i c\u1ee7a doanh nghi\u1ec7p<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-12586\" src=\"https:\/\/arito.vn\/wp-content\/uploads\/2024\/05\/Screenshot-2024-06-29-at-10.16.58.png\" alt=\"Ph\u00e2n bi\u1ec7t ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng v\u00e0 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng\" width=\"1132\" height=\"636\" \/><\/p>\n<h2><b>6. 7 c\u00e1ch gi\u00fap doanh nghi\u1ec7p ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ed1t h\u01a1n<\/b><\/h2>\n<h3><b>Hi\u1ec3u r\u00f5 nhu c\u1ea7u v\u00e0 mong mu\u1ed1n c\u1ee7a kh\u00e1ch h\u00e0ng<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">\u0110\u1ec3 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ed1t h\u01a1n, doanh nghi\u1ec7p c\u1ea7n hi\u1ec3u r\u00f5 nhu c\u1ea7u, mong mu\u1ed1n v\u00e0 v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n th\u00f4ng qua vi\u1ec7c ti\u1ebfn h\u00e0nh cu\u1ed9c kh\u1ea3o s\u00e1t, thu th\u1eadp ph\u1ea3n h\u1ed3i v\u00e0 theo d\u00f5i h\u00e0nh vi c\u1ee7a kh\u00e1ch h\u00e0ng tr\u00ean c\u00e1c k\u00eanh t\u01b0\u01a1ng t\u00e1c.<\/span><\/p>\n<h3><b>T\u1ea1o ra tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng t\u00edch c\u1ef1c<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">T\u1ea1o ra m\u1ed9t tr\u1ea3i nghi\u1ec7m mua h\u00e0ng d\u1ec5 d\u00e0ng, thu\u1eadn ti\u1ec7n v\u00e0 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng. Cung c\u1ea5p d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ed1t, giao h\u00e0ng nhanh ch\u00f3ng v\u00e0 \u0111\u00e1ng tin c\u1eady, c\u0169ng nh\u01b0 x\u1eed l\u00fd c\u00e1c khi\u1ebfu n\u1ea1i v\u00e0 tr\u1ea3 l\u1eddi th\u1eafc m\u1eafc m\u1ed9t c\u00e1ch nhanh ch\u00f3ng v\u00e0 chuy\u00ean nghi\u1ec7p.<\/span><\/p>\n<h3><b>S\u1eed d\u1ee5ng c\u00f4ng ngh\u1ec7 \u0111\u1ec3 t\u1ed1i \u01b0u h\u00f3a qu\u00e1 tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">S\u1eed d\u1ee5ng c\u00e1c c\u00f4ng ngh\u1ec7 nh\u01b0 h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd m\u1ed1i quan h\u1ec7 kh\u00e1ch h\u00e0ng (<strong><a href=\"https:\/\/arito.vn\/en\/crm-la-gi-dinh-nghia-he-thong-crm-loi-ich-va-tinh-nang\/\">CRM<\/a><\/strong>), chatbot t\u1ef1 \u0111\u1ed9ng tr\u1ea3 l\u1eddi, ph\u00e2n t\u00edch d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng v\u00e0 t\u1ef1 \u0111\u1ed9ng h\u00f3a quy tr\u00ecnh \u0111\u1ec3 t\u1ed1i \u01b0u h\u00f3a vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng v\u00e0 cung c\u1ea5p tr\u1ea3i nghi\u1ec7m c\u00e1 nh\u00e2n h\u00f3a.<\/span><\/p>\n<h3><b>\u0110\u00e0o t\u1ea1o nh\u00e2n vi\u00ean v\u1ec1 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">\u0110\u1ea3m b\u1ea3o nh\u00e2n vi\u00ean c\u1ee7a doanh nghi\u1ec7p \u0111\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o v\u1ec1 k\u1ef9 n\u0103ng giao ti\u1ebfp, ki\u1ebfn th\u1ee9c v\u1ec1 s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 v\u00e0 quy tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. H\u1ecd c\u1ea7n c\u00f3 kh\u1ea3 n\u0103ng l\u1eafng nghe, hi\u1ec3u v\u00e0 gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-12588\" src=\"https:\/\/arito.vn\/wp-content\/uploads\/2024\/05\/Screenshot-2024-06-29-at-10.20.53.png\" alt=\"h\u00ecnh \u1ea3nh minh h\u1ecda v\u1ec1 c\u00e1c c\u00e1ch gi\u00fap doanh nghi\u1ec7p ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ed1t h\u01a1n\" width=\"1136\" height=\"640\" \/><\/p>\n<h3><b>Li\u00ean t\u1ee5c thu th\u1eadp ph\u1ea3n h\u1ed3i v\u00e0 c\u1ea3i thi\u1ec7n<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">T\u00edch c\u1ef1c thu th\u1eadp ph\u1ea3n h\u1ed3i t\u1eeb kh\u00e1ch h\u00e0ng v\u00e0 s\u1eed d\u1ee5ng th\u00f4ng tin n\u00e0y \u0111\u1ec3 li\u00ean t\u1ee5c c\u1ea3i thi\u1ec7n d\u1ecbch v\u1ee5 v\u00e0 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 bao g\u1ed3m vi\u1ec7c ti\u1ebfn h\u00e0nh cu\u1ed9c kh\u1ea3o s\u00e1t, theo d\u00f5i \u0111\u00e1nh gi\u00e1 tr\u00ean c\u00e1c trang web \u0111\u00e1nh gi\u00e1, v\u00e0 t\u1ea1o ra c\u01a1 ch\u1ebf ph\u1ea3n h\u1ed3i trong quy tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng.<\/span><\/p>\n<h3><b>T\u0103ng c\u01b0\u1eddng t\u01b0\u01a1ng t\u00e1c qua c\u00e1c k\u00eanh truy\u1ec1n th\u00f4ng<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">M\u1edf r\u1ed9ng ph\u1ea1m vi t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng th\u00f4ng qua nhi\u1ec1u k\u00eanh truy\u1ec1n th\u00f4ng, bao g\u1ed3m c\u1ea3 email, m\u1ea1ng x\u00e3 h\u1ed9i, \u0111i\u1ec7n tho\u1ea1i, v\u00e0 tr\u00f2 chuy\u1ec7n tr\u1ef1c tuy\u1ebfn. \u0110i\u1ec1u n\u00e0y gi\u00fap \u0111\u00e1p \u1ee9ng nhu c\u1ea7u v\u00e0 s\u1edf th\u00edch c\u1ee7a t\u1eebng kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch linh ho\u1ea1t v\u00e0 hi\u1ec7u qu\u1ea3.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">X\u00e2y d\u1ef1ng m\u1ed9t h\u1ec7 th\u1ed1ng ph\u1ea3n h\u1ed3i v\u00e0 giao ti\u1ebfp li\u00ean t\u1ee5c v\u1edbi kh\u00e1ch h\u00e0ng, t\u1eeb vi\u1ec7c th\u00f4ng b\u00e1o v\u1ec1 ti\u1ebfn \u0111\u1ed9 \u0111\u01a1n h\u00e0ng \u0111\u1ebfn vi\u1ec7c g\u1eedi th\u00f4ng b\u00e1o v\u1ec1 c\u00e1c \u01b0u \u0111\u00e3i v\u00e0 ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u00e3i m\u1edbi. \u0110i\u1ec1u n\u00e0y gi\u00fap duy tr\u00ec s\u1ef1 li\u00ean l\u1ea1c v\u00e0 t\u01b0\u01a1ng t\u00e1c li\u00ean t\u1ee5c v\u1edbi kh\u00e1ch h\u00e0ng.<\/span><\/p>\n<h3><b>T\u1ea1o ra n\u1ed9i dung gi\u00e1 tr\u1ecb v\u00e0 h\u1eefu \u00edch, Li\u00ean t\u1ee5c \u0111\u1ed5i m\u1edbi v\u00e0 c\u1ea3i ti\u1ebfn<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">S\u1ea3n xu\u1ea5t v\u00e0 chia s\u1ebb n\u1ed9i dung gi\u00e1 tr\u1ecb v\u00e0 h\u1eefu \u00edch \u0111\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng, bao g\u1ed3m c\u1ea3 h\u01b0\u1edbng d\u1eabn s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5, tin t\u1ee9c v\u00e0 b\u00e0i vi\u1ebft v\u1ec1 c\u00e1c v\u1ea5n \u0111\u1ec1 li\u00ean quan \u0111\u1ebfn ng\u00e0nh h\u00e0ng ho\u1eb7c l\u0129nh v\u1ef1c c\u1ee7a doanh nghi\u1ec7p. \u0110i\u1ec1u n\u00e0y gi\u00fap t\u0103ng c\u01b0\u1eddng s\u1ef1 h\u1eefu \u00edch v\u00e0 gi\u00e1 tr\u1ecb c\u1ee7a doanh nghi\u1ec7p trong m\u1eaft kh\u00e1ch h\u00e0ng.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Theo d\u00f5i xu h\u01b0\u1edbng v\u00e0 ti\u1ebfn tri\u1ec3n trong l\u0129nh v\u1ef1c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u1ec3 li\u00ean t\u1ee5c \u0111\u1ed5i m\u1edbi v\u00e0 c\u1ea3i ti\u1ebfn quy tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a doanh nghi\u1ec7p. H\u00e3y lu\u00f4n t\u00ecm ki\u1ebfm c\u00e1ch c\u1ea3i thi\u1ec7n v\u00e0 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 duy tr\u00ec s\u1ef1 c\u1ea1nh tranh v\u00e0 th\u00e0nh c\u00f4ng tr\u00ean th\u1ecb tr\u01b0\u1eddng.<\/span><\/p>\n<h3><b>S\u1eed d\u1ee5ng <a href=\"https:\/\/arito.vn\/en\/quan-ly-khach-hang-crm\/\">ph\u1ea7n m\u1ec1m ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng CRM<\/a> Arito\u00a0<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Hi\u1ec7n nay, c\u00f3 kh\u00e1 nhi\u1ec1u ph\u1ea7n m\u1ec1m ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng gi\u00fap cho doanh nghi\u1ec7p c\u00f3 h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd v\u00e0 t\u1ed5 ch\u1ee9c t\u1ed1t h\u01a1n. M\u1ed9t trong nh\u1eefng ph\u1ea7n m\u1ec1m n\u1ed5i b\u1eadt c\u00f3 th\u1ec3 k\u1ec3 \u0111\u1ebfn nh\u01b0:<\/span><\/p>\n<ol>\n<li><strong>Ph\u00e2n lo\u1ea1i Kh\u00e1ch h\u00e0ng \u0110a d\u1ea1ng:<\/strong> Arito cho ph\u00e9p ph\u00e2n lo\u1ea1i kh\u00e1ch h\u00e0ng theo nhi\u1ec1u t\u1ec7p \u0111a d\u1ea1ng, gi\u00fap d\u1ec5 d\u00e0ng t\u1ea1o ra c\u00e1c chi\u1ebfn l\u01b0\u1ee3c ch\u0103m s\u00f3c c\u00e1 nh\u00e2n h\u00f3a ph\u00f9 h\u1ee3p v\u1edbi t\u1eebng nh\u00f3m kh\u00e1ch h\u00e0ng kh\u00e1c nhau.<\/li>\n<li><strong>X\u00e2y d\u1ef1ng H\u1ec7 th\u1ed1ng T\u1ed5ng \u0111\u00e0i \u1ea2o:<\/strong> Arito t\u00edch h\u1ee3p h\u1ec7 th\u1ed1ng t\u1ed5ng \u0111\u00e0i \u1ea3o, cung c\u1ea5p c\u00e1c gi\u1ea3i ph\u00e1p t\u1ef1 \u0111\u1ed9ng linh ho\u1ea1t v\u00e0 hi\u1ec7u qu\u1ea3 cho vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. H\u1ec7 th\u1ed1ng n\u00e0y t\u0103ng c\u01b0\u1eddng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng b\u1eb1ng c\u00e1ch cung c\u1ea5p h\u1ed7 tr\u1ee3 k\u1ecbp th\u1eddi v\u00e0 linh ho\u1ea1t.<\/li>\n<li><strong>K\u1ebft n\u1ed1i \u0110a k\u00eanh:<\/strong> T\u01b0\u01a1ng t\u1ef1 nh\u01b0 Klaviyo, Arito c\u00f3 h\u1ec7 th\u1ed1ng k\u1ebft n\u1ed1i \u0111a k\u00eanh, t\u1ed5ng h\u1ee3p th\u00f4ng tin kh\u00e1ch h\u00e0ng t\u1eeb nhi\u1ec1u ngu\u1ed3n kh\u00e1c nhau. T\u00ednh n\u0103ng n\u00e0y cung c\u1ea5p cho doanh nghi\u1ec7p c\u00e1i nh\u00ecn to\u00e0n di\u1ec7n v\u1ec1 c\u00e1c t\u01b0\u01a1ng t\u00e1c c\u1ee7a kh\u00e1ch h\u00e0ng tr\u00ean c\u00e1c k\u00eanh kh\u00e1c nhau, gi\u00fap t\u01b0\u01a1ng t\u00e1c v\u00e0 giao ti\u1ebfp hi\u1ec7u qu\u1ea3 h\u01a1n.<\/li>\n<li><strong>Ti\u1ec7n \u00edch \u0110\u1ea7y \u0111\u1ee7:<\/strong> Arito cung c\u1ea5p m\u1ed9t lo\u1ea1t c\u00e1c ti\u1ec7n \u00edch \u0111a d\u1ea1ng, bao g\u1ed3m qu\u1ea3ng c\u00e1o, email marketing, v\u00e0 t\u00edch h\u1ee3p v\u1edbi c\u00e1c n\u1ec1n t\u1ea3ng nh\u01b0 Zalo OA. B\u1ed9 c\u00f4ng c\u1ee5 to\u00e0n di\u1ec7n n\u00e0y trang b\u1ecb cho doanh nghi\u1ec7p nh\u1eefng t\u00e0i nguy\u00ean c\u1ea7n thi\u1ebft \u0111\u1ec3 t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3 qua c\u00e1c k\u00eanh ti\u1ebfp th\u1ecb kh\u00e1c nhau.<\/li>\n<li><strong>Ph\u00e2n Quy\u1ec1n Theo T\u00e0i Kho\u1ea3n S\u1eed d\u1ee5ng:<\/strong> Arito tri\u1ec3n khai ph\u00e2n quy\u1ec1n d\u1ef1a tr\u00ean t\u00e0i kho\u1ea3n ng\u01b0\u1eddi d\u00f9ng, t\u0103ng c\u01b0\u1eddng t\u00ednh b\u1ea3o m\u1eadt v\u00e0 hi\u1ec7u qu\u1ea3 b\u1eb1ng c\u00e1ch ki\u1ec3m so\u00e1t quy\u1ec1n truy c\u1eadp d\u1ef1a tr\u00ean vai tr\u00f2 v\u00e0 tr\u00e1ch nhi\u1ec7m c\u1ee7a ng\u01b0\u1eddi d\u00f9ng. T\u00ednh n\u0103ng n\u00e0y \u0111\u1ea3m b\u1ea3o r\u1eb1ng d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng nh\u1ea1y c\u1ea3m \u0111\u01b0\u1ee3c b\u1ea3o v\u1ec7 v\u00e0 ch\u1ec9 c\u00f3 nh\u1eefng ng\u01b0\u1eddi \u0111\u01b0\u1ee3c \u1ee7y quy\u1ec1n m\u1edbi c\u00f3 quy\u1ec1n truy c\u1eadp v\u00e0o c\u00e1c ch\u1ee9c n\u0103ng c\u1ee5 th\u1ec3 trong ph\u1ea7n m\u1ec1m.<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-11091\" src=\"https:\/\/arito.vn\/wp-content\/uploads\/2024\/03\/phan-mem-crm.png\" alt=\"Ph\u1ea7n m\u1ec1m CRM l\u00e0 g\u00ec? Top 10 ph\u1ea7n m\u1ec1m CRM hi\u1ec7u qu\u1ea3 nh\u1ea5t\" width=\"904\" height=\"426\" \/><\/p>\n<blockquote><p><strong>&gt;&gt;&gt; Xem th\u00eam: <a href=\"https:\/\/arito.vn\/en\/phan-mem-crm-hieu-qua-nhat\/\">Ph\u1ea7n m\u1ec1m CRM<\/a> l\u00e0 g\u00ec? Top X ph\u1ea7n m\u1ec1m CRM hi\u1ec7u qu\u1ea3 nh\u1ea5t<\/strong><\/p><\/blockquote>\n<p><i><span style=\"font-weight: 400;\">Th\u00f4ng qua b\u00e0i vi\u1ebft n\u00e0y,<\/span><\/i><b><i> Arito<\/i><\/b><i><span style=\"font-weight: 400;\"> \u0111\u00e3 cung c\u1ea5p c\u00e1c th\u00f4ng tin h\u1eefu \u00edch nh\u1ea5t \u0111\u1ec3 gi\u00fap qu\u00fd \u0111\u1ed9c gi\u1ea3 hi\u1ec3u \u0111\u01b0\u1ee3c chi ti\u1ebft Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec? L\u00e0m sao \u0111\u1ec3 doanh nghi\u1ec7p c\u00f3 quy tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ed1t h\u01a1n ?<\/span><\/i><\/p>","protected":false},"excerpt":{"rendered":"<p>\u0110\u1ec3 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ed1t, c\u1ea7n t\u1ea1o ra tr\u1ea3i nghi\u1ec7m mua h\u00e0ng \u0111\u00e1ng nh\u1edb, cung c\u1ea5p d\u1ecbch v\u1ee5 h\u1ed7 tr\u1ee3 sau b\u00e1n h\u00e0ng t\u1eadn t\u00ecnh v\u00e0 nhanh ch\u00f3ng, c\u00f9ng v\u1edbi vi\u1ec7c x\u00e2y d\u1ef1ng m\u1ed9t c\u1ed9ng \u0111\u1ed3ng kh\u00e1ch h\u00e0ng trung th\u00e0nh v\u00e0 h\u00e0i l\u00f2ng. V\u1eady c\u1ee5 th\u1ec3 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec ? Vai tr\u00f2 v\u00e0 l\u00e0m sao gi\u00fap doanh nghi\u1ec7p c\u00f3 quy tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ed1t h\u01a1n ? H\u00e3y c\u00f9ng Arito \u0111i s\u00e2u v\u00e0o c\u00e1c n\u1ed9i dung li\u00ean quan \u0111\u1ec3 hi\u1ec3u th\u00eam nh\u00e9.\u00a0 1. Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec? Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec?\u2026<\/p>","protected":false},"author":9,"featured_media":11903,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13],"tags":[],"class_list":["post-11902","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tin-trong-nganh"],"blocksy_meta":"","_links":{"self":[{"href":"https:\/\/arito.vn\/en\/wp-json\/wp\/v2\/posts\/11902","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/arito.vn\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/arito.vn\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/arito.vn\/en\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/arito.vn\/en\/wp-json\/wp\/v2\/comments?post=11902"}],"version-history":[{"count":5,"href":"https:\/\/arito.vn\/en\/wp-json\/wp\/v2\/posts\/11902\/revisions"}],"predecessor-version":[{"id":12589,"href":"https:\/\/arito.vn\/en\/wp-json\/wp\/v2\/posts\/11902\/revisions\/12589"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/arito.vn\/en\/wp-json\/wp\/v2\/media\/11903"}],"wp:attachment":[{"href":"https:\/\/arito.vn\/en\/wp-json\/wp\/v2\/media?parent=11902"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/arito.vn\/en\/wp-json\/wp\/v2\/categories?post=11902"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/arito.vn\/en\/wp-json\/wp\/v2\/tags?post=11902"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}